Video for Sainsbury's staff from convenience stores attending a training course which was held at Andover store about the operational processes to be implemented in all convenience stores. The video starts with an introduction by Lawrence Christensen (Head of Convenience) and this is followed by the "Making Sainsbury's Great Again" video which is stated to have been created about two years previously.
Contents:
1. Countdown clock.
2. (0:30) Introduction by Lawrence Christensen for the training course at Andover and explains how planned improvements could generate an additional £4 million profit. He also introduces the following video about the work to improve Newbury store - 'the Newbury process'.
3. (2:50) "Making Sainsbury's Great Again" video. The video discusses the problems which had been faced at Newbury (such as gaps on shelves) and what was done to improve things. The process to improve the store involved: new ways of working - everything is worked on during the night shift with stock moved from warehouse to shelves etc leaving the day shift to focus on the customer, helpdesks at distribution centres rather than needing to contact Holborn head office; staff engagement - new noticeboards, staff 'huddles' and feedback; team work between supply chain and retail; management of warehouse, dealing with 'overs'; the depot helping the stores. Speaking on the video are: several members of staff and the management team at Newbury store, Lawrence Christensen, Jon Hartland (Zone Managing Director), customers, John McFerran (depot manager - Basingstoke). Includes footage of the interior of Newbury store including staff at work, the warehouse in the store, product displays, customers shopping, and also some exterior shots. Some footage of Basingstoke depot is also included.
4. (13:25) repeat of 1 to 3.
Duration: 12 minutes, 40 seconds (excluding countdown clock and repeat).
Retail communications videos
Video for training course with introduction and "Making Sainsbury's Great Again" video
- Ref. No: SA/BRA/3/1/2/29/9
- Date: [c. 2006]
- Level: File
- Extent: 1 file
- Access: Open
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