Customer service administration

Press pack containing information about 'Customer First' Sainsbury's new commitment to customer service. Includes press release with customer service pledges, transcript of Mr David Sainsbury's...

SA/BRA/5/1/1

Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that the higher standard of customer service which a...

SA/BRA/5/1/2

Consists of a broadcast transcript entitled 'Are you being served?' about customer service standards and notes on different aspects of customer service at Mac Markets, Safeways, Sainsbury's and Tesco.

SA/BRA/5/1/3

Guide for staff to product codes on packaging. Shows examples of bar codes, supplier codes, design date code, date code and batch or factory code to help head office deal with complaints.

SA/BRA/5/1/4

Notice stating that staff should not serve or attend to relatives or friends to avoid embarrassment in the event of any mistakes being made.

SA/BRA/5/1/5

Internal memoranda/reports sent from the head of customer services to 'members of the DMC' [probably one of Sainsbury's management/board commitees] (and others). The reports include information on...

SA/BRA/5/1/6

Training videos for staff serving customers in Sainsbury's stores.

SA/BRA/5/1/7