Customer service administration
Letter regarding customer ordering
- Ref. No: SA/BRA/5/1/2
- Format: Document/Page/item
- Date: 19 Mar 1914
- Level: Item
- Extent: 1 foolscap sheet
- Access: Open
Letter from member of branch staff regarding the practice of inexperienced juniors being sent out to wait upon customer orders. The author felt that the higher standard of customer service which a more experienced assistant could offer could increase the number of account customers significantly.
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