"Building Better Customer Care: New Standards of Customer Care" training video

Customer care training video from Sainsbury's Retail Training Department. Produced by Campaign Video.

The video shows what poor customer service looks like and contrasts that with good customer service at the checkout and around the store. It was part of a training course for staff in Sainsbury's branches which also featured a leaflet "New Standards of Customer Care" which was to be handed out to staff taking part.

Includes introduction by Colin Harvey (Sainsbury's retail director), portrayals of poor and good customer service, and footage inside a Sainsbury's store.

Reference JSV 44.
Duration: 8 minutes, 19 seconds.