Convenience customer service induction and refresher training

"This video demonstrates and brings to life what great customer service looks like in convenience stores. For use in induction and refresher training."
Video is introduced by managing director of convenience Jim McCarthy. Includes clips of customers saying what they expect and staff talking about good practice. Ends with message onscreen "With a big thank you to all the customers and colleagues who helped to make this video in Lower Precinct Coventry, Marshalswick St Albans, Tottenham Court Road London and Wylde Green Sutton Coldfield.", followed by a list of first names.