Image of freezer cabinets in Flaxland Bretton Centre, Bretton, Peterborough branch with customers

Keywords: Brighton conference report supplement: photograph of branch managers (p.1); Mr J.D. on the J.S. objective, efficiency, customers, wages, training, equipment and hygiene p.1 and p.12; large increase in store size p.2; costs, profit, turnover, productivity and administration pp.2-3; hygiene; contract cleaning, housekeeping, food handling and foreign object control p.3; reason for Firm's existence: "To serve our customers" p.3; T he Customer: clean and tidy shop, fresh food well displayed, friendly and efficient staff, complaints, goods in stock, and service at checkouts pp.4-5; managers taking lead role in personnel affairs pp.8-9; Focus on Sainsbury's: retail managers (with photographs) p.10; branch security, controlling costs, productivity in store, and supply control p.11; product development: first in-store bakery, off-licence changes, hardware and textiles p.12 J.S. Journal: Brighton conference (with photographs) p.1-2; introduction of frozen food centres (with illustration) p.1; Miss J.S. contest (with photograph) p.3; trial 'shop' at Buntingford (with photograph) p.3; fair trading (with photograph) p.3; children's Christmas party at Chatham (with photograph) p.4; growth in home freezer market (with photograph) p.5; South Harrow branch SSA's [Sainsbury's Staff Association] annual general meeting and dance (with photographs) p.5; pensions (with photographs) pp.6-7; resources shortages and rail go-slow (with photograph) p.8; spices and seasonings (with photograph) p.8