"Building Better Business: Telephone Techniques" training video, 1988

Video from Sainsbury's Retail Training Department. The video was intended for members of staff who use the telephone as part of the Building Better Business training package. It covered: correct answering technique; dealing with difficult customers; handling complaints; and putting calls on hold. Includes message at end "Special thanks to the Management and Staff of Selly Oak branch for their help and assistance during the making of this video." Produced for Sainsbury's by Human Resource Development in association with Allen Reynolds Associates.

"This video examines the importance of a good telephone manner and outlines practical ways to ensure a correct and consistent attitude when using the telephone in the Branch".

Contents:
It's for You! Part I (4 mins)
It's for You! Part II (10 mins)
Guess Who? Part I (3 mins)
Guess Who? Part II (5 mins)

Duration: 22 mintes
Sainsbury's reference: JSV 25