"Retail Review 8" video

Recording of the eighth edition of "Retail Review", a news magazine programme for Sainsbury’s store management teams with reports, interviews with Sainsbury's staff, and video footage from stores. It was presented by Roy Sheppard.

Contents:
1. Introduction - describing Sainsbury's.
2. "Latest News" - details of interim (half year) results 1994/95; David Sainsbury (Chairman & Chief Executive) discusses plans for expanding business and diversification; acquisition of 16% share in Giant Food Inc (an American food retailer) - discussion of the company and its strengths.
3. "Retail Initiatives" - 'one in front' campaign - opening a new checkout if there is more than one customer waiting in front; interview with Terry Wells (Senior Manager, Service Quality Development) about 'one in front', other customer service improvements, customer feedback, loyalty of customers;
4. "Trading Issues" - new structure to integrate whole food chain rather than separating trading and retail; interview with Ian Merton (Managing Director, Meat & Fish Business Unit) about new business unit and structure, disadvantages of old structure, plans to train staff, area co-ordinators to visit stores, changes to be put in place.
5. "Checkout" - interview with Colin Harvey (Retail Director) - reorganization to bring together trading and retail divisions with changes to directors responsibilities; the company's growth and subsidiaries; balance of customer service versus costs; balance regarding pricing; Genesis project and management structure; total quality management programme; concluding message for Christmas.
6. Conclusion - good wishes for Christmas.

Includes footage of: customers and staff; Giant Food store interiors (still images); checkouts; a staff meeting; fish counter; meat counter. The programme was probably filmed at Kimberley and Cobham stores (these two stores are thanked at the end).

Duration: 23 minutes. Produced by Sainsbury's Visual Communications & Events.