Sainsbury's Business Television programme showing store managers' conference highlights, 13 March 2003

Recording of a Sainsbury's Business Television programme for Sainsbury's staff (mainly store management teams) showing highlights of the store managers' conference held at the Celtic Manor Resort in Newport, south Wales. The programme was broadcast on 13 March 2003 by satellite to Sainsbury's stores, depots and offices.

The conference was titled "delivering great service efficiently" - regarding delivering high standards in service and availability. The video features presentations by various directors and footage of delegates attending the conference. Includes music 'Proud' by Heather Small.

Contents:
Brief introductory video - footage of Greenwich store exterior, staff helping customers inside an unidentified store, and delegates arriving.
Adam Fowle (retail director) - importance of customer service, new working practices for staff, running stores more consistently.
Peter Davis (group chief executive) - halted decline, good progress made, halfway through transformation programme launched in 2000.
Sara Weller (deputy managing director) - understanding what matters to customers.
Keith Evans (trading director, non foods) - importance of growing non-food business.
Tim Pile (chief executive, Sainsbury's Bank) - how the bank helps the rest of the company.
Thoughts of delegates attending conference.
Stuart Mitchell (managing director) - increasing pace of change.
Sara Weller, Adam Fowle, Stuart Mitchell - various key points.
Sainsbury's 2003 Retail Awards - presentations to individuals under various award categories.

Duration: 8 minutes 30 seconds. Production company: The Bank.