'The Journal', February 2000

Table of content

• Contents
  02

  features
  are you trying to tell me something?
  techniques for benefiting from the
  wisdom of others
  8
  helping people help themselves 10
  the code of ethical practice that's changing
  the world
  charity champions 12
  fab...

• If I were boss...
  02

  Giving a viewthis month on what he'd
  do if he ruled the world is checkout
  supervisoratCheadle,PaulReid...
  TO START with, I'd close earlier. Competing in the market is all very
  well, but at some point the store is no longer...

• Bites - Shrewsbury tackles blaze
  03

  bites
  SHREWSBURY
  TACKLES BLAZE
  Clear thinking at
  Shrewsbury
  prevented a
  serious incident
  when a car burst
  into flames in the
  carpark. Store
  manaqerlan
  Evans ensured
  colleagues kept
  the public well
  away from...

• Business magazine launching for business people
  03

  LOOK out for a new publication available free to
  all colleagues in the Sainsbury Group, from the
  end of this month.
  Entitled our business, the new magazine will
  focus on business matters. The first issue
  includes an interview...

• Share schemes win award thanks to you taking part
  03

  THE SAINSBURY Group has picked up a top prize in the 1999 Proshare
  Awards for its share schemes, in the Employee Participation and
  Involvement category.
  The award is given to the organisation which does the best job...

• Top team changes as Christmas boosts supermarket sales
  03

  STRONG CHRISTMAS trading led to a sales increase of
  four per cent and a like-for-like rise of two per cent in
  Sainsbury's Supermarkets over the 12-week period
  ending 8 January.
  Homebase and the US supermarkets traded...

• Bites - Decade of success for Sunderland
  04

  bites
  DECADE OF
  SUCCESS FOR
  SUNDERLAND
  Sunderland's staff
  restaurant has
  received its tenth
  Heartbeat Award
  in a row. Pretty
  good going
  considering the
  store has only
  been open ten
  years.
  Accepting the
  award from...

• Group stores lead way in working with disability
  04

  WITH THE Government now encouraging companies to offer permanent contracts to colleagues
  working on supported-employment schemes, Sainsbury's has stolen a march by progressing two
  people employed through Remploy Interwork to...

• Harlow scoops ice-cream prize
  04

  SAINSBURY'S TEAMED up with
  Nestle last yearto run a
  competition to see which store
  could sell the most ice creams, with
  the top seller winning a weekend
  trip to Paris.
  It was Martin Cockburn,
  manager of Harlow JS...

• Mad cow's reign of terror at Hanley
  04

  A COW escaped from a local abattoir
  and terrorised customers and colleagues
  at Hanley store for more than three
  hours before being shot by police
  marksmen.
  The heifer, which leapt over a sevenfoot
  gate, rampaged around...

• Bites - Homebase helps kids' charity
  05

  bites
  HOMEBASE
  HELPS KIDS'
  CHARITY
  Homebase
  Glenrothes store
  manager Tom
  McGarrlty
  presented a
  £35,000 cheque
  on behalf of region
  11 to Scottish
  children's charity,
  Children 1 s t .
  The 2 6 Scottish
  Homebase...

• Cheers all round in sales competition
  05

  IN THE sales competition held over Christmas to boost
  sales of beers, wines and spirits, £6,800 prize money
  was given to the SSA funds of 24 winning stores.
  The winners were judged on the greatest increase
  in BWS sales as a...

• Salford goes back to the drawing board
  05

  A SOLUTION to toddlers' shopping
  tantrums is being informally tested at
  Salford store in the form of cartoondecorated
  drawing boards which can be
  slotted into trolleys with a child seat.
  The boards are the brainchild of...

• West Park Farm has nothing on Bridgemead
  05

  SAINSBURY'S AND supplier Lever Brothers
  completed a category management
  project on detergents, and ran a
  competition for stores to come up with
  the best-implemented detergents fixture.
  Stores sent in photos of their...

• Bites - Building bridges
  06

  bites
  BUILDING
  BRIDGES
  Steve Huqqins,
  warehouse
  manaqer at Thorne
  Road, attended a
  business and
  schools enterprise
  day at Armthorpe
  Comprehensive
  School in
  Doncaster.
  He used his knowhow
  to help his
  team construct...

• Safer by miles
  06

  A NEW Safety Award scheme is being launched
  in April to further improve health and safety
  standards, with prizes of AIR MILES being
  presented to stores and depots showing
  significant improvements in health
  and safety...

• Trolley solution's as easy as 1,2,3,4
  06

  LIFE is tasting better for a Locksbottom
  customer and mother of quads, thanks to a real
  Sainsbury's' team effort.
  Checkout assistant Sue Card was first to notice
  customer Bernadette was struggling to do
  her thrice-weekly shop...

• Your salad tower could win £750 for your store's SSA
  06

  IF YOUR store is one of the 350 to have a
  salad tower, you could win £750 for your
  SSA fund, simply by making sure the tower
  is well-dressed and sporting all the latest
  PoS material.
  Then, once you have it looking...

• Bites - Computers for kids
  07

  bites
  COMPUTERS
  FOR KIDS
  Sainsbury's has
  donated two
  computers to the
  Royal Belfast
  Hospital For Sick
  Children, in
  partnership with
  Express Link-Up,
  a charity usinq
  technology to
  help children...

• Drinks Club to give fizz to BWS sales
  07

  THE SAINSBURY'S Drinks Club has just been launched, following on from the success of
  the Pet and 0to5 Clubs in building relationships with customers.
  The Drinks Club will allow Sainsbury's to share exciting offers and promotions...

• Helping out in Kosovo
  07

  WHEN Sainsbury's was approached to provide supplies for people in
  war-damaged Kosovo, logistics event manager Steve Carter was put on
  the case to help out. Working with Martin Chappie, from the deanery of
  Fulham and...

• Just what you need
  07

  IF YOU don't have time to cook the great food
  you love, then Sainsbury's Just Cook is just
  what you're looking for.
  Just Cook is an
  iust
  Potato We
  innovative range of
  freshly prepared main
  and side dishes you
  can mix and...

• Are you trying to tell me something?
  08

  Listening is the key
  to understanding
  what customers
  and colleagues
  need and value.
  Store managers
  are discovering
  that by listening to
  customers and
  colleaguesthey
  can make real
  improvements to
  both customer
  service,...

• Helping people help themselves
  10

  There's no quick way to make sure the people who
  do business with the Sainsbury Group are socially
  responsible. But the message that they must be is
  now being put across in no uncertain terms. Sainsbury's is working on a
  major...

• Live every moment again
  12

  Here are some late entries for Sainsbury's' and Help
  The Hospices' Live Every Moment Appeal.
  THE FIRST is from Bolton store, which raised £2,645 for Bolton
  Hospice through a variety of activities, including a sponsored...

• Express yourself
  14

  repackage deal
  Rita Hariton, health and beauty
  assistant, Winchmore Hill:
  Why is it when a product is due for
  repackaging, it disappears from
  our shelves for such a long time?
  Surely we can get the timing right
  so we have...

• Cartoon
  15

  'Don't speak with your mouth full!! And eat your greens!!

• Salient points
  15

  fagged by smoking
  Grace Baker, customer restaurant,
  Horsham:
  I am surprised customers are allowed to
  smoke in our restaurant, which is quite small
  and cramped. I thought supermarkets had
  phased this out. I have been here...

• Alperton celebrates Diwali
  16

  ALPERTON STORE held a Diwali weekend at the end of last year
  after focus groups identified a strong desire from both customers
  and colleagues to celebrate the Hindu Festival Of Lights. Colleagues
  organised a celebratory lunch,...

• Birthday party at Bletchley
  16

  BLETCHLEY STORE joined Jim Cussack who
  celebrated his 90th birthday selling poppies
  outside the store on Remembrance Day. Duty
  manager Steve Bennett presented Jim with a
  bottle of whisky, cake and balloon. Jim, who has
  been...

• Full steam ahead for the SHSA
  16

  TONY WILLS, from Park Farm
  depot in Wellingborough,
  launched a Sainsbury's
  Homebase Staff
  Association (SHSA) in his
  region by organising a
  competition for ten
  members to win family
  tickets to Holcott Steam
  And Country...

• Sheila's top in a shop
  16

  SHEILA MULLINS from Bath store
  has won the Best Shop Worker award
  in a competition organised by
  The Bath Chronicle. Many nominations
  were received by the newspaper, which
  then sent a mystery shopper to
  each location to test...

• Tasty idea
  16

  HITCHIN HAD a tasty idea in the run-up to Christmas. Dressing for
  the occasion in style is grocery assistant Hannah Baker, who helped
  introduce the Occasions range to customers.

• Bubbly birthday for Purley's centenarian
  17

  PURLEY PRESENTED a regular customer at the store, Mr Hyder,
  with a bottle of bubbly on his 100th birthday while he was doing his
  daily shop. Mr Hyder is pictured with his niece and several
  colleagues who have served him over...

• Is chief exec moonlighting at Chase Lane?
  17

  OR IS Michael Hindmarsh, advertising clerk at
  Chase Lane, moonlighting at Blackfriars as
  group chief executive?
  Make up your own mind how much of a Dino
  Adriano lookalike you think Michael is.
  Meanwhile, do you have a...

• Max has minimised the bag problem
  17

  MAX THOMAS,
  checkout manager
  at Ipswich, used his
  creativity to solve a
  problem his store
  was experiencing
  with the new roll
  pallet refuse bags.
  Colleagues reported
  that since the bags
  were solid, a blind
  spot was...

• Nursery kids get a taste of Sainsbury's
  17

  ELAINE STEEL, senior customer services assistant at Harrogate, made
  learning taste better for children attending Green Gables Day Nursery,
  Yorkshire Showground, when she visited them recently. Elaine (pictured)
  showed them...

• Pumpkin poser
  17

  A SPOOKY idea for this year's Halloween
  promotions comes from colleagues at Calcot
  Savacentre, who decorated their fish counter
  in the run-up to last year's festivities with
  this eerie pumpkin display. It helped the
  store to...

• Scouts help the troops
  17

  A TROOP of scouts from Fleet, Hampshire, led by Andrew Etall - district analyst in retail
  finance at Blackfriars - has been bag packing at Water Lane store and Calcot Savacentre
  during the past year to finance an expedition to...

• Quick crossword
  18

  ACROSS
  6.Unfold(7)
  7.Postpone(5)
  9.Discard(5)
  10.Performer(7)
  12.January1(3,5,3)
  14.Lineage expert (11)
  18.Gift(7)
  19.Woo(5)
  21.Antic(5)
  22.Usual(7)
  DOWN
  I.Long seat...

• Solutions to January's wordsearch and crossword
  18

  Copenhagen
  Across:
  6 Greek; 7 No-balls;
  8 Ascot; 9 De Loach;
  HGirardelli;
  13 Substitute;
  16 Melrose; 17 Tyson;
  18 Johnson; 19Logie;
  Down:
  1 Brassie; 2 Pelota;
  3 Home plate; 4 Napoli;
  5Black;10Edgbaston;
  12 St Louis; 13...

• Win tickets for the cosmopolitan show
  18

  ersrnecnancetowinapair
  of free tickets to the ultimate show for young women.
  The show takes place at London's Earls Court 2 from
  27 April to 1 May. Visitors will be given a sneak preview of
  the latest fashion trends on the...

• Wordsearch
  18

  A young cat is called a
  kitten, but do you know
  the name for a young
  hare? Here's ten
  animals, but can you
  find their young in the
  wordsquare?
  the animals
  1. Elephant
  2. Cat
  3. Sheep
  4. Deer
  5. Goat
  6. Goose
  7....

• Fare comment - Seafood Medley
  19

  fare comment
  If fish be good brain food, here's a dish to help with the crossword... .IX IN A BOWL,
  ZOOS- SALMON AM?
  200 G- REP SNAPPER BOTH
  SKINNEP, PEgONEPANP
  CVTINTO 2>'neces,.
  ZOO & SEA SCALLOPS,
  ZOO{, SHELL2P...

• November competition winners
  19

  Winning the £25 crossword prize is
  Peter Jones at Ruislip Homebase. The £10
  wordsearch prize goes to Chris Miller at
  Great Yarmouth.
  The ten who had a chance to become a
  mill ionaire thanks to Camelot's Big Draw
  2000...

• Videos of paramount importance
  19

  Paramount has launched its budget range of videos and four
  titles are now in 280 Sainsbury's stores. They are The Firm,
  Indecent Proposal, Patriot Games and Kiss The Girls. All
  have previously been available at full price, but...

• Cashless shopping takes a new turn
  20

  WHEN NANTWICH customer Susan
  Beech's car broke down, it left her
  in a tricky situation. Her daughter was
  halfway through a major shop at
  Chester expecting Susan to arrive any
  minute and pay for it!
  So Susan asked Nantwich...

• Customer comments
  20

  kindness softei
  a nasty shock
  Telford customer June Ford writ
  THANK YOU to everyone concern
  when I had my handbag stolen. Yo
  security staff were wonderful in —
  it back for me - intact. And the ki
  and consideration shown...

• Persistence pays off
  20

  A CROMWELL Road customer wanted a ticket for
  the Millennium Dome's opening day, and Patricia
  Bownes, on the customer services
  desk, was only too happy to
  oblige.
  But when she fed the request
  into the National...

• Trolley useful gift
  20

  N ELDERLY customer Olive
  her discovered she was one
  veral residents of Burcott
  rt retirement village who had
  culty transporting their DONATION ON WHEELS... MereGre
  - u ™ ; » - l . » ™ t t » ; , „ „ t « t k » : ,...

• We wish you a merry dinner
  20

  "lUT of ill health late last
  gave elderly Kidlington
  tomersMrandMrs
  nolds a real scare as to
  ther either would be fit
  ugh to get to the store
  he Christmas
  >ping.Sotheywrot
  asked if a readyled
  chicken from the
  • — —...