'The Journal', January/February 2001

Table of content

• Contents
  02

  features
  have a heart 9
  support the British Heart Foundation
  what's hot 11
  three initiatives making the headlines
  the changing face of staff restaurants 12
  restaurant life after contracting out
  time for the reps to step...

• If I were boss...
  02

  First to try the boss's shoes on for
  size in 2001 is Castle Boulevard
  cashier, Marion Kossek...
  To start with, I would cut down our stock losses by putting a stop to
  people who persistently consume food before paying for it....

• Bites - Sisters do it for themselves
  03

  SISTERS DO
  IT FOR
  THEMSELVES
  The Group's
  American
  business-Shaw's
  Supermarketshas
  a store with a
  difference. It has
  the first all-femaif
  management
  team of any store
  in the company.
  The new store
  opened in...

• Homebase sale agreed
  03

  IT WAS announced on 22 December that
  Sainsbury's has agreed to sell Homebase to
  Schroder Ventures for £750 million.
  Twenty-eight non-trading development sites
  for large DIY stores have also been sold to
  Kingfisher-owners of...

• Kari judged hot stuff in new awards
  03

  BENGALI HOT and Sour Karl came out overall winner in the inaugural Product
  Excellence Awards, which took place at the end of 2000, to find the year's best
  guality Sainsbury's own-brand products in 15 different trading...

• New packaging will be better friend to environment
  03

  IT MIGHT be a small step for the environment, but
  Sainsbury's decision to use biodegradable packaging for
  its organic fruit and vegetables is definitely a leap
  in the right direction. .^^
  The packaging, which took eight
  years...

• Community project picks up national award
  04

  SAINSBURY'S HAS won an award in the National
  Community Care Awards 2000 for introducing a
  youth project in the Lordshill area of Southampton.
  The Lordshill Youth Project is a joint venture
  between Sainsbury's, the local police...

• New produce display on the way
  04

  PRODUCE DEPARTMENTS in six stores are sporting a
  fresh lool< for the new year with the pilot launch of an
  innovative display concept.
  The new exhibits use different equipment to achieve a
  more "authentic greengrocer's" lool<...

• Queen honours two colleagues with OBEs
  04

  TWO SAINSBURY'S colleagues have
  been made OBEs in the Queen's recent
  honours lists.
  Group secretary Nigel Matthews
  was recognised In June for services to
  food retailing and received his award
  from HRH the Prince of Wales at...

• Sprout tree grows into Christmas hit
  04

  SPROUTS LOOKED fresherthan
  ever over Christmas thanks to the
  idea to display them intact on their
  trees.
  Buyer, Russell Crowe, who came
  up with the idea said: "I've been
  really pleased with the response.
  We trialled them in...

• 25 Club going strong
  05

  THE HIGHEST number of guests ever-more than
  1,000 - attended the annual dinner for colleagues
  who have completed over 25 years' service. The
  reception was held at the Royal Lancaster Hotel,
  I rtpifjnn at f hp pnri nf la^t...

• Bites - healthy range will be cool for kids
  05

  bites
  HEALTHY
  RANGE WILL BE
  COOL FOR KIDS
  Sainsbury's
  Blue Parrot Cafe
  range of 250
  products for
  kids is to be
  instore from
  18 March after
  12 months in
  development.
  Aimed at
  capturing the
  imagination of
  five to...

• Give your view on the uniform
  05

  THIS ISSUE of the journal includes a guestionnaire
  insert inviting you to give your view on the new
  uniform, which is now being worn in all stores.
  Although the feedback has generally been
  extremely positive, Sainsbury's would...

• Red Nose will soon be running
  05

  SAINSBURY'S IS teaming up with Comic Relief again
  this year and-along with Oxfam-will be the exclusive
  stockists of the official red nose merchandise.
  There is a newly designed nose and also a large
  sticky nose to replace the...

• Cardiff crisis makes national news
  06

  CARDIFF CENTRAL colleagues helped out with a
  disaster during storms late last year, when galeforce
  winds wreaked havoc on the city centre.
  A former office block undergoing conversion
  into flats almost disintegrated when strong...

• Preston stores pay princely visit
  06

  PRESTON AND Bamber Bridge
  stores have been heavily involved
  with Business In The Community,
  a national private-sector
  businesses initiative, to support
  the regeneration of the Greater
  Deepdale area.
  in recognition of their...

• Rail-crash heroes honoured
  06

  A SHIELD of honour has been presented to colleagues at Ladbroke Grove store to
  commemorate their actions in the Paddington rail crash in 1999.
  Staff at the west London store rushed to the aid of around 200 injured
  passengers in...

• Win holiday vouchers with Eastbrook Farms
  06

  EASTBROOK FARMS Organic Meat was introduced
  into Sainsbury's stores in 1998 and tias since
  expanded its branded organic product range, with
  bacon now moving into 400 stores. The range
  includes: Helen Browning's Totally Organic...

• Coronation Street meets Selby Road
  07

  THE STORE-OPENING and renewal programme is moving on
  apace with three new stores opening since New Year and another
  two due to open by the end of February.
  There's also been a host of stores undergoing extension...

• District perks up deli sales
  07

  STUART HOLLAMBY'S district held a deli competition to
  increase sales on the six hand-carved lines supplied by
  Perkins Chilled Foods Ltd.
  The competition monitored the percentage sales
  increase of the products over an...

• Pamper yourself with Pantene
  07

  PANTENE PRO-V Day took place on 30 January and
  the new Pantene Pro-V Collections are now available in
  Sainsbury's nationwide.
  Global research shows that half of all women are
  choosing the wrong products for their hair type...

• Special handset gives incapacity the elbow
  07

  TO SAY Bernie Green, stock control manager
  at Kempshott, has problems with his elbows,
  would be putting It mildly. Over the last few
  years, he's had no fewer than six operations on
  them, and using a handset for any length...

• Bites - IiP TARGET MOVES CLOSER
  08

  IIP TARGET
  MOVES CLOSER
  The aim of
  achieving
  Investors in
  People (HP) in
  every location of
  Sainsbury's and
  Savacentre is
  moving ever
  closer to
  fulfilment.
  Currently 361
  stores,12 central
  departments and
  three depots...

• Bites - Success on a plate
  08

  SUCCESS ON A
  PLATE
  A Sainsbury's
  recipe card has
  won two
  schoolchildren
  third prize in a
  coo((ery
  competition held
  for secondary
  schools in Fife.
  The chicl(en dish
  with lime and
  coriander served
  on a bed of...

• Finest pharmacy found in Arnold
  08

  PHARMACY COLLEAGUES at Arnold store are ttie
  winners of the first Sainsbury's Ptiarmacy Of The Year
  award.
  There are now 77 instore pharmacies and these were
  divided into four regions for the competition. To
  determine the...

• Haydock depot extends at the double
  08

  THE MASSIVE extension of Haydock depot in
  Merseyside was connpleted late last year and the
  new-look facility enjoyed its official opening shortly
  before Christmas.
  The building has more than doubled in size from
  260,000 to...

• Sainsbury's meat judged a cut above the rest
  08

  MEAT MATES...
  Calcot Savacentre
  butcher Simon
  WalKer (left) and
  instore chef Kerry
  Clark show a bit of
  leq.
  CALCOT SAVACENTRE'S meat department is the proud winner of the
  Meat Retailer Of The Year (Multiple) title in the...

• Have a heart and take part
  09

  The British Heart Foundation (BHF) is
  Sainsbury's chosen charity for the year,
  promoting the company's commitment
  to healthier eating, while raising cash
  to combat heart disease. The "Take Heart-Take Part Appeal"
  is a unique...

• Bites - Drinks deal worth toasting
  10

  bites
  DRINKS DEAL
  WORTH
  TOASTING
  Derry-based
  supplier St
  Brendan's Irish
  Cream has just
  signed a deal to
  supply
  Sainsbury's with
  its Manhattan
  Cocktail range,
  launched last
  summer.
  The deal is part
  of...

• SAM helps avoid the gaps
  10

  SAM -THE Shelf Availability Monitor- is a new on-shelf availability tool, accessed via the
  intranet, which uses point-of-sale information to identify out-of-stocks for the top 2,000
  selling lines in each store. It is currently...

• Selby Road and Durham spread a little Christmas Quality cheer
  10

  MODEL CHILDREN...
  The children of Selby
  Road colleagues model
  the latest Adams
  collection.
  and we're certainly planning to do it
  again next year."
  Meanwhile, Selby Road held a
  Quality party for its top 500 Reward
  Card...

• Taste the quality
  10

  WINNER OF the prestigious
  "Gold Q" prize in the
  Supermarketing Quality
  Awards is the Taste the
  Difference Delicata
  Mushroom and Red
  Onion Pizza.
  It also won the
  2000 Pizza,
  Pasta And
  Italian...

• Free fruit will help school kids learn lesson
  11

  Sainsbury's has joined forces with Glasgow City
  Council in a pilot initiative designed to encourage
  children to eat more fruit and vegetables.
  Targetted at children between the ages of three
  and 12, the pilot began in...

• Pizza expressly at Sainsbury's!
  11

  BELLISS1M0...
  Douqhballs and Garlic
  Bread will ***
  complement the
  PizzaExpress pizza
  range instore. ~ .
  Sainsbury's is the first retailer to sell a
  high-street pizza chain's...

• Sainsbury's rings up a first in the mobile-phone market
  11

  Sainsbury's has become the first
  supermarket to launch its own pay-monthly
  mobile-phone service.
  Called Sainsbury's One, the service is
  available exclusively to Rew/ard Card
  holders, providing them mth the best deal
  on...

• The changing face of staff restaurants
  12

  Change is happening
  at the very heart
  of the store. By May,
  almost 80 stores
  will have outsourced
  their staff restaurants
  to a major catering
  provider, Eurest
  Sutcliffe. f/ieyourna/
  looks at what the
  changecouldmean
  for...

• Time for the reps to step forward
  14

  Elections for local staff
  council representatives
  take placethis month,
  f/ieyotirna/finds out what
  qualities are needed to be a
  top-class rep. A good listener? Confident wtien
  talking? Interested in improving...

• First forum for SSL
  15

  The inaugural meeting of the Sainsbury's
  Supermarkets Ltd (SSL) staff council took
  place late last year and Included morning
  presentations from project managers
  working on learning@Salnsburys and HR
  systems' People...

• Charity begins next door
  16

  ON THE day Bramingham Park re-opened its
  doors after a six-day refit, store manager Kevin
  Godbold presented a chegue
  for £1,000 to a children's
  hospice which is right next
  door. Also pictured are a DJ
  from Chiltern Radio...

• Farlington abseilers are certifiable!
  16

  FARLINGTON COLLEAGUES have completed
  a charity abseil for Action Research - an
  organisation which carries out vital medical
  research for people of all ages and disabilities.
  It was the first abseil for most members of
  the...

• Hoddesdon joins in jet-ski challenge
  16

  COLLEAGUES AT Hoddesdon depot, with support from district and central departments, helped raise £231
  for deafblind Graham Hicks' 60-mile round-trip jet-ski voyage between Land's End and the Isles of Scilly.
  The money went...

• Popular poppy-sellers
  16

  STRATTON STORE'S local British Legion
  branch mennbers once again raised around
  £4,000 for the Poppy Appeal during
  ineirweekinstore.
  The World War II veterans always enjoy their time
  at Stratton, lunching in the staff canteen...

• Reedswood takes the plunge
  16

  A NUMBER of colleagues from
  Reedswood store abseiled down the
  90ft Walsall Art Gallery to raise funds
  for Macmillan Cancer Relief.
  Their bravery made the local paper
  cfnd also earned more than £1,750 for
  the charity.
  The...

• Senior managers pick fight for charity
  16

  A FRIENDLY challenge between two senior managers at Blackfriars saw
  them spending a day at Basingstoke depot picking cases to raise money
  for charity.
  To gain a greater understanding of what it means to be on the
  warehouse...

• And they call it puppy love
  17

  THE GUIDE Dogs ForThe Blind Association has presented its third photo to
  Kidlington store in appreciation of its f undraising on behalf of the charity.
  The store has now raised a total of £750 for the charity through...

• Big hearts wheelie help Carl
  17

  TWENTY-SEVEN colleagues* from the Sainsbury's
  Online team, including e-commerce director
  Angela Megson, cycled from Blackfriars to Paris
  to raise money to buy a "whizzy" wheelchair for
  eight-year-old Carl from Canterbury, who...

• David to the rescue
  17

  DAVID BARNES, evening shift replenishment a
  at Peterborough, has dedicated the past 28 y^
  his life to animal welfare, including a three-yeS
  as chief executive of the Greel< Animal Welfarl
  One of David's aims was to help...

• Missionary workers dash round Plymouth
  17

  TWO FUNDRAISERS
  raced against the clock
  at Plymouth store in a
  two-minute trolley dash
  in aid of the local
  Shekinah Mission.
  Wendy Chapman and
  Steve Duchnowski, both
  from the mission,
  managed to collect a
  total of £312...

• Stationary cyclists go coast to coast
  17

  TWO DURHAM colleagues cycled 142 miles,
  without moving, to raise money for the
  Millennium Cancer Research Appeal.
  Trainee manager Paul Dale and warehouse
  assistant Andrew Smith cycled for seven hours
  on their stationary bikes...

• Express yourself
  18

  grim grammar
  Laurence Withers, instore bakery
  assistant, Calcot Savacentre:
  Like the rest of my team, I strive to
  present a professional image to our
  customers.
  However, poor spelling on
  advertisements and SELs...

• Cartoons
  19

  No you haven't lost Mum! Just follow the trail of health and beauty items!

• Salient points
  19

  coupon-
  Mavis Hughes, cashier, Marshall Lake:
  Money-off coupons are presenting a particular
  difficulty on the Fast Track tills, where
  everything is done on trust and the cashier
  rarely sees what the customer has...

• Canary scooped after flying the coop
  20

  SOUTHPORTCUSTOMER service supervisor Liz
  Rosindale showed she definitely has no canaryyellow
  streak when she overcame her fear of birds
  and rescued a canary that had flown into the store
  and landed in the fresh flowers.
  The...

• Ernie earns his reward
  20

  ENFIELD TREATED an elderly
  customer to a surprise party
  when he visited the store on
  his 93rd birthday.
  Ernie Harris, who has been
  married for 65 years, has been
  shopping at Sainsbury's all his
  life and still insists on...

• Family affair
  20

  THORNHILL STORE
  has always prided
  itself on the family-like
  relationship it has
  developed with its customers over the years.
  An example of this was the presentation the
  store gave to Mr and Mrs Cooper - who have shopped
  at...

• Harrogate makes children happy
  20

  HARROGATE STORE took part in the Harrogate Food
  and Drink Carnival Family Funday by sponsoring local
  radio station Stray FM.
  Colleagues also ran a stall
  which gained great PR as it
  wastheonlystandgiving
  away free goodie bags...

• Suzie carries bags off!
  20

  FORMER QUEENS Road sampler,
  Suzie Cook, is pictured modelling
  customer Betty Youngs' crocheted
  bag and hat, which were made from
  Sainsbury's carrier bags.
  Suzie has since joined the
  Sainsbury's Bank team at nearby
  Pound...

• Trolley trouble sorted
  20

  WELLINGBOROUGH
  STORE gained some
  great press
  coverage in the local
  Evening Telegraph
  after ordering a
  special quadruple
  trolley for a regular
  customer who had
  just had triplets.
  The article
  explains how Mr...

• Christmas card celebration
  21

  THROUGHOUT WARREN Heath's
  refit in 1999, meat assistant Barry
  Stevenson recorded the progress
  with his camera.
  One particular photograph was
  so outstanding, it was used at the
  end of last year as a Christmas card, which was...

• District duo defeats footy foes
  21

  WEARETHECHAMPIONS...
  The victorious Belgrave Road.
  THE THIRD annual SSA five-a-side football competition
  was once again a huge success, with 37 teams taking part In
  the tournament held in
  Barnet late last year.
  All the teams...

• Pooch in boots!
  21

  WHEN NEWPORT'S petrol station assistant Pamela
  Glynn heard about a local entrepreneur, Trevor
  Palmer, who had designed boots for dogs, she phoned
  him to see if her dog Roxy could trial them.
  Roxy didn't seem to mind the boots...

• Sounds for schools
  21

  HERE ARE two of the stores to have
  presented prizes as part of the Equipment
  for Schools competition.
  Sherborne awarded audio-visual
  equipment to The Griffin in Sherborne and
  Pen Mill Infants in Yeovil, who benefited to
  the...

• Tony Blair takes part in timely reminder
  21

  STRAITON STORE in Edinburgh celebrated its
  extension last September to a sales area of 47,229
  sq ft by asking local primary schoolchildren to come
  up with innovative ideas of what to include in a time
  capsule to be planted...

• October competition winners
  22

  Winning the £25 crossword is G Leslie, a veteran. The £10 w/ordsearch prize
  goes to Sue Woolbright at Great Yarmouth.
  For a list of the winners in the rest of the competitions featured in the C
  please send an SAE to the...

• Quick crossword
  22

  ACROSS
  1. Refinement (11)
  9. Conclusion (3)
  10. Take to bits (9)
  11. Corpulent(5)
  13. Bad government (7)
  14. Composed (6)
  16. Rigorous (6)
  18. Achieve (7)
  19. Zigzag fold (5)
  20. Heavy defeat (9)
  21. Also (3)
  22....

• Solutions to Christmas crossword
  22

  Across: 1 Cocktails; 6 Dwarf; 9 Icier; 10 Christmas; 11 God
  Rest You; 12 Edge; 14 Spirits; 15 Shingle: 17 Emerged; 19
  Tidings; 20 Hymn; 22 Espadrille; 25 Re-release: 26 Lambs;
  27 Shyly: 28. Sustained.
  Down:1 C!ing; 2...

• Win a camera with Purina O.N.E.
  22

  Purina O.N.E. is a super premium, complete dry dog and cat
  food that offers pets Optimum Nutritional Effectiveness.
  It has real meat or fish as the number-one Ingredient, and
  is packed with essential vitamins and minerals to...

• Wordsearch
  22

  THE two countries listed in
  each clue have borders on a
  particular sea. Can you find
  those seas in our wordgrid?
  Words are written horizontally
  and vertically only.
  1. Poland and Sweden
  2. Turkey and Ukraine
  3. England and...

• Fare comment - Fish Cakes
  23

  For a fishy feast this February, try.., mKB? 8-10
  SPD rone MIX
  lOO 6 BROWN a^ASMEAT;
  iLN\BDIUM,
  CHOPPED ONION
  2 df^UC CLOVES,
  CHOPPED; Z TBSP
  CHOPPED CORIfiNPER-
  % TSPEACH OFSAU
  PePPER.PAPRIKA
  AVP rURMERIC,...

• Keep tasty recipes tidy
  23

  Look out for the new 99p recipe folders now appearing
  instore on special orange shippers.
  The folders allow customers to collect Sainsbury's free
  recipe cards each month and file them safely in one place
  under "starters and...

• Passionate about food
  23

  This issue's cover siiows the overall winner of Sainsbury's firstever
  Product Excellence Awards-Bengali Hot and Sour Kari
  Sauce. In honour of this easy-to-use sauce's victory, company
  innovation chef Steve Parkins has created a...

• See the fastest show on earth!
  23

  the journal has arranged a discount for readers to see Andrew
  Lloyd Webber's Starlight Express at the Apollo Victoria Theatre,
  London.
  By booking now on 0870 4000 802 quoting "Sainsbury's
  journal offer" you can get top-price...

• Aylesbury's all stars
  24

  point
  parked
  WHEN PETER Mason of Bury St Edmunds, Suffolk,
  wanted to have food and flowers delivered to his
  asthmatic daughter, who was three hours' drive
  away in Aylesbury, Buckinghamshire, he found
  Sainsbury's a...

• Customer comments
  24

  mum's gratitud
  Redditch customer, Sara Quirke: I
  While shopping in your store, my b|
  son was very sick. But thanks to thej
  kindness of your staff, the situatiorf
  quickly resolved. I
  I'm afraid I didn't take the nam|
  the...

• Happy motoring at Tonbrldge Wells
  24

  WHEN DEISI and John Holmwood's car broke down in
  Tunbridge Wells' car park, colleagues were quick to get
  them on the move again.
  Supervisor, Nicki Part itt, fetched jump leads from
  her own car and enlisted the aid of Nicki...

• Newbury handles petrol problem perfectly
  24

  FOOD-SAFETY technologist John Howson was so impressed
  with the care he received after accidentally filling his diesel
  car with unleaded at Newbury's petrol station, he wrote to
  store manager Graham Peasley. He said: "Both...

• Tardy taxi tale
  24

  ^FTER A gruelling three-hour wait outside Parley W
  [for a taxi which failed to arrive, colleagues can
  ' rescue of Leslie and Kim Benwell and their twi
  tffldren.
  ; The family had requested a special cab to collec
  ^hem because...

• Tracking down Tarzan
  24

  ILE OUT shopping with his mum and brother at
  Brighouse store, three-year-old Harry Dews lost his
  favourite Tarzan toy.
  After joining in a fruitless search for the man of
  the jungle, colleagues set about trying to find...