'The Journal', May 2001

Table of content

• Contents
  02

  features
  all part of the service
  first report on the Delivering Great
  Service roadshows and what they mean
  forSainsbury's
  Jeff & Co launches in style
  the new clothing range makes its debut
  local heroes required - apply...

• If I were boss...
  02

  Ruling the world this month is
  non-perishables warehouse
  operative, Mick Habermel, from
  Hoddesdon distribution centre...
  First of all, if I were boss, I'd put clerks back into the receipts office in
  Rye Park depot and the...

• Bites - Veteran Vet Joins Foot And Mouth Fight
  03

  Bites
  VETERAN VET
  JOINS FOOT AND
  MOUTH FIGHT
  Part-time meat
  counter assistant
  at Durham, David
  Belford, has been
  given leave from
  his job to go and
  join the fight
  against the foot
  and mouth virus.
  David is...

• Colleagues' rating of Sainsbury's jumps 14 points
  03

  THE COMPANY-WIDE results from the fourth employeeopinion
  survey - Talkback4 - have now been analysed,
  revealing a 14 per cent rise in the number of colleagues
  saying Sainsbury's is a well-run company.
  Colleagues throughout the...

• Foot and mouth marches on
  03

  THE FOOT and mouth crisis continues to grab the
  headlines.
  For Sainsbury's, the biggest challenge is in keeping
  supplies moving to Northern Ireland-although the
  situation is much improved.
  To meet the challenge, the company...

• Own-label ranges put in super performance
  03

  SALES DATA shows that customers are giving a
  decisive thumbs-up to the quality of Sainsbury's
  innovative own-ranges -those branded ranges under
  the Sainsbury label, such as Blue Parrot Cafe, Taste
  the Difference and Be Good To...

• Bites - Kempston Houses Local Council
  04

  bites
  KEMPSTON
  HOUSES LOCAL
  COUNCIL
  Customers at
  Kempston store in
  Bedford are
  combining
  Saturday shopping
  with meeting local
  councillors.
  Instead of the trek
  to the local library,
  two miles away,
  where...

• Colleagues commit personally to supply-chain overhaul
  04

  THE 7 IN 3 programme has moved beyond the core
  supply-Chain area, with 130 colleagues, representing all
  levels of the organisation - up to board director- making
  personal commitments to help boost the process.
  in keeping with...

• New long-service award goes live
  04

  COLLEAGUES WITH 15 years' service are to have their
  contribution to the company recognised officially, thanks
  to a new scheme introduced on 1 April this year.
  The scheme was developed by the central employee
  services team,...

• Stamford Street to modernise
  04

  SAINSBURY'S CENTRAL functions are to
  be consolidated into a new building in
  Holborn, London, and this will enable
  Stamford House and Drury House at
  Blackfriars in London to be redeveloped.
  Central departments colleagues...

• Opportunity knocks for colleagues seeking management posts
  05

  IF YOU'VE got ambition and believe you've something extra to offer, the Career
  Development Centre (CDC) is for you.
  This valuable new stepping-stone to success offers colleagues seeking
  promotion to assistant manager,...

• Sales competition to make pet-food sales purr
  05

  NEWLY LAUNCHED in stores last month is l a m s - a super-premium dry pet food that has
  traditionally only been sold in specialist stores.
  To help w i th the launch of this major quality range-which comprises foods...

• St Clares empowers colleague using a wheelchair
  05

  AN ELECTRIC-POWERED wheelchair has transformed work
  for St Clares' customer service assistant, Ciara O'Connell, who
  has spina bifida.
  When she first joined St Clares store in Hampton,
  Middlesex, Ciara faced a daily...

• Bank promotion makes use of staffed units
  06

  TO BOOST the number of customers
  signing up for ttie Sainsbury's Bank Credit
  Card, a range of promotional material
  goes instore this month.
  Many stores will also feature
  promotional units (pictured left) staffed
  by Bank...

• Bites - Intranet Communicates Comms Policy
  06

  bites
  INTRANET
  COMMUNICATES
  COMMS POLICY
  The Use of
  Communications
  policy has now
  been written and
  uploaded on to the
  intranet.
  This policy affects
  all colleagues
  using company
  communication
  systems, such as
  the...

• Old uniforms find new home
  06

  SAINSBURY'S OLD uniforms have found a new
  home in India in an area ravaged by the
  devastating earthquake at the start of this
  year.
  In line with previous experiences,
  Sainsbury's donated the old uniforms to a
  suitable...

• Rugby stars celebrate at Calcot
  06

  IT WAS cheers all round as London Irish rugby stars
  Kieron Dawson and Justin Bishop teamed up with a lifesize
  version of England skipper Martin Johnson to
  celebrate Calcot Savacentre winning the Off Licence Of
  The Year...

• All part of the service
  07

  the journal discovers how the series of
  Delivering Great Service roadshows held
  during the first two weeks of May heralds
  a major step towards making shopping
  at Sainsbury's easy, enjoyable and
  inspiring from end to end....

• A friendly face to advise you on the J Sainsbury Personal Retirement Plan
  08

  Arrange a visit witin your Legal
  & General adviser today.
  LET'S FACE it, most of us have problems
  understanding pensions.
  However, Legal & General hias
  come up with the answer-a
  friendly team dedicated to
  O \ advising...

• Bites - Beckton Joins Retail Crime Initiative
  08

  bites
  BECKTON JOINS
  RETAIL CRIME
  INITIATIVE
  Thieves stealing
  from shops in the
  London Borough of
  Newham are being
  made to consider
  the effects of their
  crime by
  managers at
  Beckton
  Savacentre as
  part of...

• New space opens at pace
  08

  THE EXPANSION and reinvigoration of the company's property
  portfolio is a key pillar in Sainsbury's Business Transformation
  Programme. And it's one which is being progressed at great pace,
  with a quarter-of-a-million square...

• Bites - No Business Like Snow Business
  09

  bites
  NO BUSINESS
  LIKE SNOW
  BUSINESS
  Heavy spring
  snowfalls in the
  US brought a real
  worry for Shaw's
  distribution centre
  at Maine in New
  England.
  After one day's fall
  of 26 inches, snow
  was drifting up to
  six feet...

• Masterminds master company quiz
  09

  BALH AM STORE beat 33 teams to
  take top prize in the biggest-ever
  SSA company quiz final, held at
  Manchester's Palace Hotel earlier
  this year. The finalists were
  competing for the coveted winners'
  shield, having already...

• Wedding expo attracts huge crowd up the aisles
  09

  SHAW'S STORE in Taunton, Massachusetts, hosted
  a wedding and party exposition last month to boost
  sales of wedding- and party-related products.
  There are many businesses offering wedding
  services in the Taunton area, making it...

• Bites - New Process Reduces Salmonella Risk
  10

  bites
  NEW PROCESS
  REDUCES
  SALMONELLA
  RISK
  Sainsbury's has
  developed a
  process that kills
  bacteria on raw
  chicken while
  retaining the
  maximum quality
  of the product.
  The process - a
  world first - uses
  a unique...

• Cream of the new ice cream products
  10

  SAINSBURY'S IS helping customers get into the spirit of
  summer by running an ice cream category event instore
  for four weeks from 13 May.
  The event is called "Indulge yourself in ice cream"
  and will be supported by promotions,...

• Ready meals stay ahead of the field
  10

  SAINSBURY'S READY meals range continues to outstrip
  Its rivals. More than 100 new products will be launched
  by the end of June and all the packaging will be
  redesigned to bring them up to date and make it easier for
  customers...

• Jeff & Co launches in style
  11

  The new Jeff & Co clothing range, designed
  exclusively for Salnsbury's by Jeff Banks, went
  on sale at selected stores at the end of April,
  f/ie/ouma/finds out more about the clothesand
  gets a preview of the range at a...

• Local heroes required - apply within
  12

  Sainsbury's is launching two colleague-volunteering schemes to help you help the
  community. So if you're involved with a good cause - be it coaching the local footy
  club's underlSs or running a cub pack - apply for a Local...

• Give your cooking a lift with fresh herbs
  14

  You'll rarely see a
  TV chef prepare a dish
  without sprinkling on
  a tasty concoction
  of fresh herbs.
  To ensure the rest of us
  can get into the herb
  habit, Sainsbury's is
  launching a variety
  of new and...

• Some ofthe more unusual fresh herbs products-courtesy, by Steve Parkins.
  15

  Jamie Oliver is
  giving iiints and tips
  on packs and Inere
  are one or two extra
  ideas on some of
  tine more unusual
  fresh herbs
  products-courtesy
  of company
  innovation chef,
  Steve Parkins. hiya!
  What would you think if I...

• Archer Road to aid children's hospice
  16

  ARCHER ROAD store has nominated Sheffield
  Children's Hospital to benefit from its Penny Bacl<
  scheme for the first six months of the year. The store
  expects to donate more than £600 to the hospital.
  The announcement made the...

• Arresting challenge for Christine
  16

  BURY ST EDMUNDS had a colleague arrested instore
  and taken to the Guild Hall by local police. Christine
  Wesson, customer and trading support, had to phone
  friends and local stores to raise the bail money required. The event,...

• Charitable news makes the headlines
  16

  SOUTHPORT STORE made the news when its colleagues
  handed out toys to sick children at Southport Hospital
  over Christmas.
  Manager's clerk, Sue Langley asked colleagues if they
  would like to donate a toy and, in conjunction with...

• Long ride for Longwater
  16

  LONGWATER COLLEAGUES have cycled 30 miles through
  the beautiful Norfolk countryside and raised £1,102 for
  the Speech And Language Therapy Services' group in
  Norwich.
  Pictured above are some of the cyclists on the day:
  (I to...

• Luton stores do good locally
  16

  LUTON AND Bramingham Park stores have been showing local businesses in
  Luton what community action is all about.
  Luton provided the buffet at a party organised by Luton Lives' Business
  Action Group for unpaid carers in the...

• Cannock helps Bulgarian kids
  17

  COLLEAGUES AND
  customers at Cannock store
  have helped raise £1,860
  worth of food and clothing
  for orphanages in Bulgaria.
  The goods were collected
  for SASHA (Staffordshire
  Ambulance Staff
  Humanitarian Aid), which
  runs a...

• Eltham walks the talk
  17

  ELTHAM STORE has helped Improve the health and safety of local children by
  teaming up with a company called Mouchel Consulting Ltd to launch a Walking Bus
  scheme in Greenwich.
  With help from the community affairs team at...

• Exel-ent effort
  17

  EXEL COLLEAGUES at Yate depot presented a
  cheque to Cancer Research for £7,630,
  following a charity golf day.
  Staff, suppliers and sponsors attended the
  event and raised £3,815, which was then
  doubled by Exel's matching...

• Fund-raising impresses the press
  17

  MAKING THEIR local newspapers lately are Sunderland and
  Stratford stores.
  Sunderland made the Sunderland Echo after it raised £4,410
  in memory of Sheila Elliott, a former colleague who died last year.
  Colleagues at the store...

• Harrogate provides special care for babies
  17

  HARROGATE EMPTIED its Penny Back fund and
  decided to donate the £1,296 to Harrogate District
  Hospital's Special Care Baby Unit to go towards a lifesaving
  incubator.
  The cheque was handed over by personnel and
  training...

• Weight watchers fulfil wishes
  17

  FOUR COLLEAGUES from Grimsby store
  raised £280 for the Wish Upon A Star charity
  by going on a diet. The charity was raising
  funds to take terminally ill children and their
  carers on a trip to Lapland.
  The now-slimmer...

• Express yourself
  18

  brand new brandy
  Linda Cranham, mini-bakery
  assistant, Farnham:
  I am writing as a customeralthough
  I do actually work for
  Sainsbury's-to ask what has been
  done to Sainsbury's own-label
  French Brandy?
  It has dropped from 40...

• Cartoons
  19

  Ahh! oui-oui!! I don't think it tastes that bad!!

• Salient points
  19

  Ron Black, baker, Winterstoke Road:
  My store is short of bakers, with only one
  qualified-myself-plus two trainees.
  I have been asked to work some Sundays, to
  which I have no objection since-at my previous
  stores-working on...

• Chertsey bags up young life-savers
  20

  CHERTSEY STORE provided Runnymede Borough Council with more
  than 800 carrier bags, which were used during a two-week Junior
  Citizen Programme. Children from the borough spent a day at Thorpe
  Park learning life-saving skills,...

• Grimsby grooms for grub
  20

  GRIMSBY HELD a lunch
  for colleagues with the
  canteen ladies dressing
  as wenches and former
  assistant personnel and
  training manager,
  Sandra Bardon as
  "Betty". Pictured above
  fromltorare:Janine
  Herrett, Mo Jones,...

• Hamper for the Hammers
  20

  MEMBERS OF West Ham Football Club are loyal
  supporters of Chadwell Heath, sending housekeeper
  Shirley to the store every day. Shirley is always there
  first thing in the morning, waiting for the store to
  open, and spends more...

• Sampling the brew
  20

  Sampling the brew

• Shipping broadcasts
  20

  NEWHAVEN
  STORE manager,
  Neil Ratcliffe,
  thought he spotted
  a red herring when
  he received an
  unusual telephone
  call requesting a
  large guantity of
  newspapers. But it
  was in fact a
  genuine call from
  aircraft...

• Bagshot bakers bring in the jam
  21

  CHILDREN AT St Margaret Clitherow Primary
  School were given a treat when Bagshot Road
  bakery manager, Trevor Jones, and assistant
  bakery manager, Paul Perchard, paid them a visit.
  The managers went to teach the pupils how...

• Grease is the word
  21

  THE ATMOSPHERE was electrifying when the management team at Perton
  staged a production of Grease to entertain colleagues during a 1950sthemed
  week at the store. All colleagues agreed it was the best lunch in the
  store's 20-year...

• Join the club
  21

  EASTERN AREA golf
  fciety members are
  lin looking for
  stsofany
  H locations
  swinqinq
  v.. ^aunt
  wade)
  20 August - Clacton
  Golf Club
  Forfurth.
  please e-mail Mark
  ""•'"•'=•' ''"*"manager
  t, on

• King for a day
  21

  EAST FILTON'S electrical department held an Elvis
  Day to celebrate a new album from The King - as well
  as his birthday Home shop assistant, Ian Parsons, got
  all shook up and donned full Elvis regalia for the day
  attracting the...

• Secure in the knowledge...
  21

  RICE LANE store celebrated National Security Awareness Week
  by creating its own noticeboard, highlighting all the ways in which
  a store can incur loss.
  The decorative and imaginative
  colours were put together by...

• Tiger tiger at Fallowfield
  21

  MICHAEL "TIGER" WELLS from Fallowfield
  store, was delighted when Tony the Tiger visited
  his store to help support a Kellogg's promotion.
  Michael, trying hard to hide his emotions, said:
  "I've been waiting for this day ever...

• January/February competition winners
  22

  Winning the £25 crossword is Sue Bailey at Burton-on-Trent. The £10 wordsearch
  goes to Rosemary Kitchener at Bishop's Stortford.
  Foralistof the winners in the rest of the competitions featured in the January/
  February issue,...

• Pantene presents shampoo for men
  22

  PANTENE HAS designed a shampoo that will help
  men with thinning hair take control of the way
  they look and feel.
  CIRC shampoo not only gives you the '
  cleaning performance you'd expect from a topquality
  shampoo, but also...

• Quick crossword
  22

  ACROSS
  1.
  4.
  9.
  10.
  11.
  12.
  14.
  18.
  19.
  21.
  22.
  23.
  Diminish (6)
  Firm (6)
  Mixed (13)
  Hands over (7)
  Anaesthetic (5)
  Drive back(5)
  Employers (5)
  Denude(5)
  Dispossess (7)
  Amusement (13)
  Abandon(5)
  Pure...

• Solutions to April wordsearch and crossword
  22

  Across: 1 Questionable;? Short;
  8 Chair; 9 Tin; 10 Epicurean;
  11 Trench;12Ethnic;15 Titivated;
  17 Run;18Vault;19 Agree;
  21 Estrangement.
  Down: 1 Quantitative; 2 Two;
  3 Obtain; 4 Accounted; 5 Leave;
  6 Transcendent; 7...

• Wordsearch
  22

  THERE are many different
  types of road, but some have
  names which) have another
  meaning.
  1. To put in position (5)
  2. An increase in salary (4)
  3. A cat's cries (4)
  4. A golf shot (5)
  5. Horticultural
  areas(7)
  6. A row...

• Dubbly Divine fair trade treats in store!
  23

  The fairly traded milk ciiocolate bars, Divine
  and Dubble, are produced by Tine Day Chocolate
  Company to bring chocolate which guarantees a fair
  deal for cocoa growers into the hearts, and mouths, of every
  chocolate lover in...

• Fare comment - Chicken Livers Lyonnaise
  23

  '^CHICKEN UVERi,
  IN SMOKING-HOT
  OUVe OIL KK ZMINS
  ISMALU
  'ONIONXHOPPER
  CHOPPBP ANP ZX 6-
  tAUSHKOOMi, QUARTSEASON
  ^
  SALT* FEPmR AN^
  FRTFOK Z'3 MJHS.
  MeAMMilLB..
  T7\Pb &00& LONbl
  i > O^AINRICE...

• Win £1,000 of holiday vouchers with Wella Vivality!
  23

  Wella Vivality and the journal are offering you the chance to win
  £1,000 worth of vouchers to put towards the holiday of your
  choice.
  Wella Vivality is a fantastic new range of shampoos,
  conditioners, and treatments, which...

• Customer comments
  24

  impressed by
  Sam
  Selby Road customer, Ann Carr:
  My husband and I would like to
  compliment you on the pleasantness
  and helpfulness of your staff at
  checkouts and other areas.
  In particular, we were impressed :
  with a young...

• Expectant mum finds unexpected help
  24

  HEAVILY PREGNANT Mrs John from Yorkshire was on a
  visit to Tyneside with her young son when she dropped
  into Whitley Bay store for a few items.
  Because the store was unfamiliar to her and she was
  feeling tired, she asked...

• Financial embarrassment eased
  24

  EMBARRASSMENT ABOUNDED when regular Stirling
  customer Carol Murray arrived at the checkout to pay
  for her shopping and discovered her purse had just £1 in
  it! And she'd left her credit-card wallet at home.
  Fortunately,...

• Fruit-box arrangement is a peach
  24

  COLLEAGUES AT Cheshire's Northwich store had enough
  on their plates on the busy reopening day, following the
  store's refurbishment. But Ian Clay, Joanne Nuttall and
  LyndseyMillington still managed to deliver an...

• Helen's cake looks a picture
  24

  fer Helei
  youn
  onetH
  MiddlefSlillippiiiPiHi^iHiHr'
  Using all her skills, she decorated a cake to ma'
  the magazine photograph and, when the happy ]
  couple returned from honeymoon, they wrote a ii
  of thanks saying: "The cake...

• Positive from a negative
  24

  ALAN AND Judy Steed are very satisfied customers of
  Doncaster's Thorne Road store, but it wasn't until they
  complained about a small guality problem with an Indian
  meal that their true feelings came to light.
  After receiving a...