'The Journal', June 2001

Table of content

• Contents
  02

  features
  end-of-year results 3
  Financial results show a strong recovery
  for the Group
  delivering great service 8-11
  From roadshows to roll-out, how the
  message is getting through instore
  our service promise 12-13
  Pull-out...

• If I were boss...
  02

  Taking the company by the scruff
  of the neck this month is bread
  and cake assistant from Tottenham
  store, Roy Skeggs...
  My first task as boss would be to see that -apart from at Christmas
  and Easter-all items for sale stayed...

• Sainsbury's produces right result in game of two halves
  03

  facts and figures
  Sainsbury's notched up a good
  performance in the financial year to
  31 March with Group sales rising
  almost six per cent to £18.4 billion.
  Describing the year as "a game
  of two halves", Group...

• Ad campaign gives public the flavour of Taste
  04

  Taste, the media joint venture between Sainsbury's and Carlton Television,
  launched itself officially to consumers last month.
  The launch featured eye-catching adverts on television, in the press, online
  and instore-all...

• Bites - Sainsbury's Joins Plain English Campaign
  04

  bites
  SAINSBURY'S
  JOINS PLAIN
  ENGLISH
  CAMPAIGN
  Sainsbury's has
  become the first
  supermarket to
  become a
  corporate member
  of the Plain
  English Campaign.
  The first piece
  of corporate
  literature to bear
  the...

• Home-delivery site gets personal
  04

  )T is currently under
  „.._, .jtest new software on
  , new IT infrastructure for
  running the home-delivery
  web site-Sa;nsibur/'s fo
  hiswillbethefirst
  lunchbyAccenture,
  partner, so it is a real
  one in our
  ,_...

• New centre will rival high-street banks
  04

  SAINSBURY'S BANK'S newest style instore banking centre is now
  open for business at Low Hall store in east Lon(Jon.
  The centre features a number of initiatives to help customers
  manage their finances every time they visit the...

• Trading manager trades jobs for a week
  04

  SENIOR MANAGER from produce buying, Mike Attwood,
  spent a week in east London's Whitechapel store last
  month, filling in for store manager Paul Bunyan.
  Mike volunteered for the job after an away-day
  meeting for senior managers...

• June's reinvigoration
  05

  THE REINVIGORATION programme
  continues apace with eleven refurbished
  stores set to open in June.
  These are- in date order-Thorley
  store in Hertfordshire, King's Lynn in
  Norfoll<, Ripley in Derbyshire, North
  Cheam in Surrey,...

• Richmond goes to Hollywood
  05

  COLLEAGUES AT the Richmond store will be starring with Hugh
  Grant in his next f\\m,AboutA Boy.
  Filming took place through the night on Sunday 13 May. As soon
  as the store closed, the film crew moved in to shoot three...

• On-line procurement system is up and running
  06

  NEED TO order uniforms or any other eguipment? Now
  you can do it at the click of a button -thanks to the new
  Self Service Procurement system.
  All you have to do is log on to the intranet, click on
  the Self Service Procurement...

• Regional product sales go wild in the West Country
  06

  THINKOF the West Country and
  you think of clotted cream,
  Cheddar cheese and Somerset
  cider. These are just some of the
  products on sale in West Country
  stores thanl regionality programme.
  Regional West...

• Sales campaign to support organics relocation
  06

  TH IS MONTH sees all the organic products In the
  grocery Organlcs section moving to take their place
  on the mainstream shelves alongside their
  corresponding non-organic categories.
  The move follows research showing...

• Bites - Bank's Partner Agrees Merger
  07

  bites
  BANK'S
  PARTNER
  AGREES MERGER
  Sainsbury's
  Bank's jointventure
  partner-
  Bank of Scotland -
  has agreed to
  merge with the
  Halifax to form a
  new company
  called HBOS pic.
  The merger,
  whichisduetobe
  completed...

• Finance colleagues get fit for life
  07

  COLLEAGUES IN the central finance division have been taking part in Fit
  for Life workshops, to learn how performance can be improved through a
  greater understanding of personal fitness and wellbeing.
  The workshops are one of a...

• Finchley Road colleague celebrates 95th birthday
  07

  SAINSBURY'S OLDEST colleague,
  Jim Dowd, celebrated his 95th
  birthday recently.
  A retired motor mechanic, Jim
  has worked for the company for 11
  years and is one of nearly 1,500
  colleagues at Sainsbury's over the
  age of...

• Share purchase plan coming soon
  07

  LOOK OUT for news of the
  Sainsbury's Share Purchase
  Plan, which is set to drop
  through your letterbox.
  Everyone with one
  year's service should have
  received an application form
  and leaflet for the plan from
  the...

• Delivering great service: Simply the best
  08

  The focus on service has started
  and the message is filtering down
  to colleagues at every level. It all
  began at a senior colleague
  workshop in Windsor. That was
  closelyfollowed by the roadshows
  at Reading and Nottingham...

• Delivering great service: The roadshows - how was it for you?
  09

  store managers and colleagues
  from central departments have
  now come back from the
  roadshows in Reading and
  Nottingham, but what did they
  really thinkof the experience?
  "Personally I feel I am very customer orientated, but...

• Delivering great service at Hedge End
  10

  The roadshows
  may be over but
  the roll-out has
  onlyjust begun.
  thejourndN\s\ted
  Hedge End store to
  find out how
  Delivering Great
  Serwce is already
  making a
  difference to
  customers.
  Duty manager Karen Keane, had
  just...

• Delivering great service: Toolkit sessions cascade the message at Luton
  11

  With the help of new toolkits, store
  managers are now telling their
  colleagues about De/;Vemg Great
  Service, the journal sat in on a
  session at Luton's Bury Park
  store to find out how the toolkits
  are helping colleagues...

• Service Promise Poster
  12

  out these pages and use as a poster • pull out these pages and use as a poster • pull out these pages and use as a poster • pull out these pages and use as a poster • pull out these pages we make shoppi
  • we make it...

• Passionate about food
  14

  Company
  innovation chef,
  Steve Parkins,
  ventures into the
  garden to cook up
  some inspiring
  barbecue ideas.
  hiya!
  The thing to remember about
  barbecues is-always follow the
  golden rules. Tell the cook
  constantly he is a...

• Stoke charcoal to fire sales
  14

  SUMMER OFFERS all stores the perfect opportunity to push Sainsbury's
  barbecue products, particularly charcoal.
  Charcoal is obviously one of Sainsbury's most weather-related lines
  and a couple of hot days can increase sales by...

• Culinary star about to be born
  15

  The UK's only dedicated food-and-drink television channel, lasfe CFN, is
  teaming up with presenter, Loyd Grossman, to search for Britain's next
  culinary superstar.
  The channel is starting the search for the next superstar cook...

• Feasts from the east
  15

  SAINSBURY'S HAS travelled to the Orient to ensure it
  is the number-one supermarket when it comes to best
  quality and choice for ethnic ready meals. And, having
  visited China, Hong Kong, Singapore and Malaysia, it
  has now...

• Tests prove Sainsbury's quality
  15

  SAINSBURY'S HAS picked
  up another six wins in the
  Product Quality Monitor
  (POM)-the independent
  testing programme in which
  members of the public rate
  Sainsbury's own-label
  products against equivalent
  competitor...

• Top performers for babies and mums
  15

  SAINSBURY'S PERFORMERS Nappies were relaunched
  with a bang on 13 June, accompanied by
  heavy marketing support. The nappies come in
  eight different sizes, including premature, plus
  there's a range of training pants.
  Performers...

• Blue Parrot off to flying start
  16

  Several stores across the company made a big squawk over the launch of the
  Blue Parrot Cafe range of children's products-and held parties to celebrate
  the event.
  Blue Parrot is already proving a huge success. Weekly sales of...

• Letter from America
  16

  THE LATEST new store to open in Sainsbury's US
  supermarket business, Shaw's, is at Littleton in New
  Hampshire.
  It brings the Group's total number of US stores up
  to 185, including the 19 stores gained with the
  acquisition of...

• Bags of cash for charity
  17

  BAG PACKING by
  the 10th
  Harrogate St
  Wilfrid's Scout
  Troop at Harrogate
  store has enabled
  the troop to
  donate £1,000 to
  charity. A £200
  cheque from the
  store's Penny
  Back scheme
  boosted the
  donation. The
  scouts...

• Beating Asda's broken egg promise
  17

  H ADLEIGH ROAD store in Ipswich stepped into
  tlie breach when Asda allegedly broke a
  promise to supply 200 Easter eggs to local radio
  station SGR FM for the area's disadvantaged
  children. The store quickly made up...

• Big hearts bowl over Carl
  17

  A GROUP of colleagues from the
  Sainsbury's Online team, including
  e-commerce director Angela Megson,
  who were featured in the
  January/Februa • -•-•-
  money to buy a I
  eight-year-old i
  have now donat
  the youngster,...

• Crossing the channel
  17

  TWO CHICHESTER colleagues have raised around £1,200 for
  the British Heart Foundation by rowing the equivalent distance
  of a return journey from Dover to Calais - without ever leaving
  dryland!
  David Beech, assistant manager in...

• Flipping good effort
  17

  MACCLESFIELD STORE entered
  three teams of four colleagues
  in this year's Pancake Race, held
  in the town centre to raise funds for Macclesfield Hospital's
  Medical and Surgical Trust.
  The teams were: The Naked Chefs, A Box Of...

• Whitley Bay supports local charities
  17

  WHITLEY BAY has made three special donations to local charities.
  The store handed over cheques for £1,000 to Woodlawn Special
  School, which caters for younger children with special needs; St
  Oswald's Hospice Jigsaw Appeal; and...

• Express yourself
  18

  beepforcashback
  Laura Perks, customer service
  assistant, Redhill:
  To ensure everyone on checkouts
  gives the right cash to those
  customers requiring cashback,
  would it be possible for tills to
  beep, as they do for...

• Cartoons
  19

  Those catalogues are popular. Someone just asked me for two!

• Salient points
  19

  Pauline Heselwood, assistant manager staff
  restaurant. Castle Boulevard:
  Recently, all staff restaurants were notified not to
  use economy-line foods, so colleagues would be
  able to get the "taste" of Sainsbury's quality.
  Why...

• March competition winners
  20

  Winning tine £25 crossword is C Clitheroe at Bamber Bridge. The £10 wordsearcti
  goes to Julia Sullivan at South Woodford.
  For a list of winners in other competitions featured in the March issue, please send
  an SAE to the...

• Quick crossword
  20

  ACROSS
  Dispirited (9)
  Tavern(3)
  Refuse dumps (7,4)
  Characteristic sign (7)
  Bore (5)
  13. Sailor's song (6)
  15. Pleaded (6)
  17 Muddle (5)
  Interval of rest(7)
  20. Set up (11)
  22. Eternity (3)
  23. All persons (9)
  DOWN
  2....

• Register free with Weight Watchers
  20

  Summer is here - and now is the time when our thoughts
  turn to lying on a beach in the sunshine without a worry in
  the world. Especially not about how we look.
  So to help you get back in shape,
  the journal is offering free...

• Solutions to May wordsearch and crossword
  20

  Across: 1 Reduce; 4 Stable; 9
  Miscellaneous; 10 Renders; 11
  Ether; 12 Repel; 14 Users; 18 Strip;
  19 Deprive; 21 Entertainment; 22
  Desert; 23 Chaste.
  Down: 1 Remark; 2 Disintegrates;
  3 Crete; 5 Tenders; 6 Brotherliness;
  7...

• Wordsearch
  20

  THEthreewordsin eachcluecan
  all follow another word, which you
  need to find in the grid.
  10.
  house, school, enemy
  -—run, guard, rule
  —-insurance,style, raft
  cross, bass, fault
  —-drop, test, rain
  — belt, pudding,...

• Fare comment - Salade Nicoise
  21

  Swing into summer with this salad... ) EP POTATOES
  IMSALTBPWATEn
  fOK 20M/NS.
  \»JMEP -f-STRlNGSP
  '-^GREEN BEANS IN
  5ALTBP WATER FOR
  6MINS., ~ ~
  rc: - , „
  __ 'RAIN-/-CUT
  INrOTHICK_^, , VRAINANPCOOL.
  INJCep...

• Win a weekend of luxury
  21

  Thefive-sta
  Kensington
  LAPOFUUXURYi"
  Modern, stylish rooms
  provide real comfort. ^
  r Royal Garden Hotel, on the edge of London's elegant
  Gardens, provides guests with uncompromising levels of
  comfort and service in a...

• Win tickets to the Prima Baby Show
  21

  Are you pregnant? Or maybe a new parent? If so, then you can't
  afford to miss the Prima Baby Show at the National Hall,
  Olympia, London, from 25-27 August 2001.
  And, to give you a chance to go for free, the journal is
  offering...

• A birthday to remember
  22

  HARLOW, MUCH to the delight of customers and
  colleagues, put its artistic talents to good use to make
  sure food adviser Sarah Fernyhough had a 40th birthday
  she'll never forget....

• Being good at Tottenham
  22

  TOTTENHAM HELD a competition
  for children in which they had to
  answer questions on the Be Good
  To Vourse/frangeand find printouts
  of bugs hidden throughout the
  store. Store manager Gary Smart
  presented the winner,...

• Flowers for mothers
  22

  STRATTON RAN a competition in the run-up to
  Mother's Day for customers to win two beautiful
  floral arrangements designed by
  checkout assistant, Pat
  Woodhouse. All customers
  had to do was say why their
  mother was the best in...

• Greenwich supports soccer stars
  22

  GREENWICH STORE showed its support for football stars of the future at
  a half-term coaching course run by Charlton Athletic Football Club. The
  course was open to boys and girls aged five to 15 and they got to meet
  Charlton...

• Stevenage keeps it in the family
  22

  STEVENAGE STAGED a successful Pancake Day, coordinated
  by Sainsbury's food adviser Jennifer Bird.
  Races were held on the day with colleagues dressing in
  costumes resembling huge red noses as part of the
  store's tie-in with...

• Hitting the headlines
  23

  hitting the
  headlines
  TWO STORES
  have hit the
  headlines in
  their local
  newspapers
  recently.
  Letchworth
  received several
  column inches
  in The Comet for
  providing a new
  set of shirts to
  Hitchin's
  under-12 rugby
  team....

• Ipswich stores unite to support victim
  23

  THREE STORES in Ipswich came to the aid of a 92-
  year-old rape victim by setting up collection points for
  donations. The stores were backing an appeal by local
  newspaper The Evening Star to help the woman, who
  was attacked in...

• Potters Bar shows its art
  23

  PUPILS FROM nine local schools have exhibited their artwork at
  Potters Bar store. Ilona Crowder, personnel and training manager,
  welcomed the children and teachers, and the store supplied
  doughnuts and drinks at the opening....

• Sainsbury's bags fly highest
  23

  THE SON of Maxine Peel, manager's clerk at
  Harrogate, proved that the quality of
  Sainsbury's bags is far higher than that of its
  rivals. Year 7 pupils at Granby High School
  were asked to design a parachute using a
  carrier...

• Thornhill's on the ball
  23

  THORNHILL STORE in Cardiff has been especially busy
  lately. First, it launched its Sainsbury's to You service,
  which is already a huge success. Duty manager, Keith
  Palmer is pictured above with Rose, a cook at the local
  Acorns...

• Charity Team Challenge application form
  24

  TO QUALIFY for Charity Team Challenge, your team must be
  comprised of Sainsbury's colleagues and your f undralsing must
  take place before 30 September 2001 -although applications
  are also invited for events which have taken...

• Charity Team Challengers
  24

  COLLEAGUES AT Stroud store can boast an impressive tradition of
  Staging team f undraising on behalf of good causes.
  K In recent months, the store has held an Olympic-themed day,
  frig a collection for the National Meningitis...

• Sainsbury's throws down the Charity Team Challenge
  24

  If you're enthusing colleagues to fundraise in
  support of a good cause, you now have the
  opportunity to increase your donation by up
  to £500. Simply fill in the Charity Team
  Challenge form left and the funds you raiseup
  to...