'The Journal', September 2001

Table of content

• Contents
  02

  features
  get ready for a taste of Italy 6-7
  A delicious new range is coming instore
  village people 11
  The SAVE scheme expands to 600
  village stores
  on the road with reinvigoration 12-13
  Reinvigoration continues to...

• Forward View
  02

  I am delighted to introduce a new feature for the journala
  regular column from members of the senior
  management team which aims to give you an update on
  what is happening across our business.
  I'm positioned opposite the "if I...

• Addressing uniform feedback
  03

  DIMENSIONS CORPORATEWEAR would lil thank you to all colleagues who took the time to complete
  and return its survey on the new uniform. The response was
  excellent and feedback offered lots of good...

• Bites - New-Look Pay Slips
  03

  bites
  NEW-LOOK
  PAY SLIPS
  Watch out for
  new-look pay slips
  coming your way
  soon.
  We are all going
  to have new
  payslips because
  our payroll has
  been outsourced to
  Rebus HR Group,
  the largest supplier
  of payroll and...

• If I were boss...
  03

  Neil Collins, checkout
  assistant at East Prescot
  Road, says all managers
  should go backtothefloor.
  With ten years' experience of being a checkout assistant, I
  know many valued customers of Sainsbury's but also have
  to put up...

• Pensions web site opens clear lead
  03

  SAINSBURY'S HAS become the first retailer to launch a pensions
  web site wtiich shows members how their fund is being managed and
  invested. The web site also contains details of pension schemes
  available to colleagues.
  Group...

• Bites - Winning the race
  04

  bites
  WINNING
  THE RACE
  SAINSBURY'S has
  been chosen as best
  performer in the
  retail sector of the
  Race for
  Opportunity,
  organised by
  Business in the
  Community.
  The campaign
  works primarily with
  organisations...

• Depros cashes in
  04

  THE BEST retailer/supplier (IT) partnership in Europe-that's
  Sainsbury's and De La Rue. The contract to supply Sainsbury's
  with a new state-of-the-art hardware and software cash
  counting package won the accolade in the...

• Gold for gateau
  04

  SAINSBURY'S HAS won three awards in the British
  Frozen Food Awards-gold for Taste the Difference
  Profiterole Gateau in the best new dessert category
  and two bronzes for Snack 'n' Go Steak and Onion
  Baguette and Organic...

• Pleased to meat you
  04

  SAINSBURY'S MEAT is super meat-and that's official! The company has
  scooped three SuperMeat awards this year. The Frome store has won best
  serve-over, with Kempshott as runner-up and Southend as regional winner for
  the south...

• Team work pays off for charity
  04

  DO YOU and your colleagues have a favourite cause? Would you like
  to increase your donation by up to £500? Well, there's still time to
  apply for Charity Team Challenge. Just raise funds and Sainsbury's
  will double your...

• Bakers rise to the challenge
  05

  Sainsbury's bakers
  heldtheirown
  Oscars night on
  27 July when over
  250 instore bakers
  found out which
  eight teams out of
  a final 24, were
  winnersofthe
  closely-contested
  national
  competition. For the fifth year...

• At home with the new Italian range
  06

  Think Italian food and you think mouth-watering a! dente
  pasta, tomatoes bursting with flavour, delicious fresh fish,
  juicy lemons and luscious vegetables. Now it's possible to experience really
  auttientic Italian cuisine...

• Passionate about food
  08

  Mamma mia! To celebrate
  the Regional Italian range,
  I've cooked up a few Italian
  recipes. Now, have you
  evertried gremolata? It's a
  type of garnish and it's
  traditionally served with
  the famous Osso Bucco
  (veal shins...

• All well and good
  09

  THE LAST edition of the journal, featured Sainsbury's new Well Being
  range. Well Being brings together a range of foods for special diets
  from sports products to environmentally responsible household
  productsandmore. Since the...

• Bathroom range adds luxury
  09

  SAINSBURY'S HAS launched a new bath and
  shower range to add a touch of luxury to your
  bathroom.
  The Honey and Ginger luxurious bath and
  shower range uses only premium ingredients
  to ensure the richest of lathers and a...

• Launches bear fruit for kids
  09

  SAINSBURY'S HAS launched two healthy
  eating initiatives aimed at encouraging
  children to eat more fruit and vegetables
  for improved long-term health.
  Fruitastic tours
  Schoolchildren between seven and 11 years old will...

• Saucy addition to world food range
  09

  SAINSBURY'S HAS added to its Foods of the World
  range by being the first supermarket to offer
  authentic Malaysian and Indonesian sauces.
  The six products are all made in South East Asia
  and contain no artificial additives or...

• They're all heroes
  10

  There are a lot of heroes out there.
  Colleagues are improving the lives of
  theircommunities-and now scores of
  good causes are £100 better off thanks to
  their Sainsbury's local heroes. Taunton
  When James Parsons isn't...

• Village people
  11

  ASainsbury's
  scheme is
  providing vital
  helptorura!
  communities. The Sainsbury's Assisted Village
  Enterprises (SAVE) scheme was
  launched two years ago. Currently
  200 village shops across the UK are
  involved.
  Now there are...

• Reinvigoration - raising the standard for everyone
  12

  Thereinvigoration
  programme is
  continuingto
  breathe new life
  into stores across
  the country, f/ie
  yoL/rna/looks at
  reasons for the
  changes, and visits
  two recently
  refurbished
  supermarkets to
  see what's new.
  Around...

• Working in partnership to deliver great service
  14

  The facts are clear-customers want great
  service. And Sainsbury's cannot deliver
  great service without the whole business
  working together. So how will the Business
  Centre and stores work in partnership to
  achieve this? the...

• Hello Holborn!
  15

  hello Holborn!
  The end of September and through October
  sees the move from Stamford Street to the
  new business centre at Holborn. Stamford
  Street has been home to Sainsbury's since
  1882. Next month'syourna/will follow...

• Art for all
  16

  Have you ever wanted to see pictures by
  Matisse, Hockney or Andy Warhol? Would
  you like to check out some of the original
  Sainsbury's Pictures for Schools close up?
  Or would you like to see some modern art
  just to find out...

• Bites - Star Award for Energy Savings
  17

  bites
  STAR AWARD
  FOR ENERGY
  SAVINGS
  The Shaw's store
  in East Boston is
  the first grocery
  store to receive
  an Energy star
  label for its
  energy
  efficiency.
  "By promoting
  capital spending
  on...

• Board support for graduates
  17

  SAINSBURY'S SPONSORS the five-year
  retail marketing degree at Manchester
  University and human resources director,
  John Adshead, joined the students'
  celebrations at their graduation ceremony
  in July
  The graduates'...

• Making an exhibition
  17

  SAINSBURY'S HAS been out and about
  during the summer. At the Kent and New
  Forest and Hampshire Shows in July, the
  Sainbury's stand featured the new
  Country Cooking Theatre.
  At Kent, Jane Curran from Sainsbury's
  Magazine and...

• Sister cities
  17

  Dl D YOU know that there are Sainsbury's and Shaw's stores in more than a dozen
  twin towns in Europe and North America -that's towns or cities with the same
  name on both continents. In the first of a special series, the journal...

• Bites - It's all in a name
  18

  IT'S ALL IN A
  NAME
  WhenRosleSeifu
  went into labour at
  the Nine Elms
  store, colleague
  Patrick Mensa
  came to the
  rescue. He called
  an ambulance and
  Rosie was soon
  admitted to Guy's
  Hospital where a
  baby boy...

• Making Christmas special
  18

  YES, IT'S already September and time to start thinking
  about Christmas. Over the next three months, the
  journal w'lW be bringing you news and features on what
  Sainsbury's is doing to make this Christmas special for
  customers...

• Wheels on fire
  18

  COLLEAGUES FROM Merton store are the fastest on four
  wheels-and that official!
  The store put forward a team for The Grocer's great trolley
  race at Woburn Safari Park on Sunday, 24 June- and won!
  The team - dubbed the Merton...

• Long-service offers many rewards
  19

  THE NEW company scheme to recognise colleagues with 15
  years' service has proved a huge success, with more than
  10,000 people receiving a backdated reward since its
  inception in April.
  Since the10,446 colleagues received their...

• Suits you, sir (and madam)
  19

  JEFF & CO, the new clothing range created by
  fashion designer Jeff Banks has been unveiled in
  19 stores throughout the UK.
  To mark the occasion, store colleagues and
  lucky shoppers at these stores were given the
  ultimate Jeff...

• Appeal for help
  20

  CAN YOU help Shorehead's Isabel
  Valat raise money for a cancer
  research information service?
  Isabel is taking part in the Ben
  Nevis Challenge 2001 over the
  weekend of 19-21 October-and
  needs your help to raise funds for...

• Braintree provides wartime rations
  20

  BRAINTREE STORE provided a few home comfort;
  for eight-year-old Chloe Gillett when she asked for
  rations to sustain her during her vigil in a Second
  World War Anderson Shelter.
  Chloe spent five days in her converted...

• Brave Sue saves loot
  20

  SUE TAYLOR, at Reedswood, was
  presented with a bouquet after
  foiling an attempted robbery of the
  store's charity container.
  Sue wrestled the three would-be
  assailants and prevented them from
  loading the container, which at...

• Bruges breakfasts bring victory
  20

  SAINSBURY'S CEREAL buying team donated a
  selection of breakfast cereals to ttie Letchworth
  Garden City Eagles
  under-13 football
  team to tielp them
  keep up with the pace
  during a two-day
  tournament in
  Bruges, Belgium.
  The...

• Durham's dogged support
  20

  DURHAM HAS been presented with a photograph of the seventh
  guide dog it has helped to train.
  The store has given sterling support to Durham Guide Dogs
  over the years, and for every £1,000 that it donates, or the
  association...

• Open for charity
  20

  KING'S LYNN store combined its grand re-opening
  after reinvigoration witli a spot of charity.
  King's Lynn - whicli now has new meat and fish
  counters, a salad bar, customer service desk,
  modernised bakery and deli, as well as...

• Finchley's fund-raising firefighters
  21

  TWO HEROES from Finchley Fire Station
  have received donations from North
  Finchley store after they completed the
  London Marathon earlier this year. The
  firemen then presented the money to their
  favourite charities.
  Store...

• Hoddesdon helps hospice
  21

  HODDESDON HAS donated £175 to a local hospice
  after a photographic company advertised outside the
  store. For each leaflet Venture Portraits handed out
  and had returned, 50 pence was donated to a charity
  of the store's...

• Kath's school books Keighley
  21

  KEIGHLEY IS sponsoring the construction of a library at a school in Africa,
  thani Kath Adetunji, salad bar assistant, and her husband, Edward, already
  sponsor the education of...

• Slim rewards
  21

  COLLEAGUES AT
  Watford store have
  finished a 24-week
  slim which saw them
  lose an amazing
  combined total of 29st
  4lbs and raise £425
  forthe British Heart
  Foundation.
  The 25 team
  members raised the
  money by paying...

• Thornhill kits out the kids
  21

  MEET THORNHILL store's local under-11
  football team who are wearing the new kit
  sponsored by the store. Unfortunately the
  team are still without a win, but hopefully the
  bright, new kit will turn their season around.
  KITTED...

• Express yourself
  22

  no reward for smoking
  Julia Camp, kiosk customer
  services, Pepperhlll:
  We all know smoking is bad for us.
  Everybody has their say, even the
  Government is trying its hardest to
  stop people smoking.
  So why does Sainsbury's...

• AGM questions
  23

  On 25 July, chairman. Sir George Bull hosted the
  company's Annual General Meeting, attended
  by Peter Davis and the group board. Over 500
  shareholders were present at the 0E2 Centre,
  London-many of them colleagues. The AGM...

• Cartoons
  23

  Mum said you had a "Fantastic bird" on your tie! That's just a parrot!!

• Centenary celebration
  24

  HARLOW COLLEAGUES made a great
  fuss of customer Ella Needs when she
  visited the store on her 100th
  birthday. Customer service
  manager, Simon Ball, and
  customer service assistant.
  Sue Leverett, greeted Ella
  and are pictured...

• Cubs spread Blue Parrot message
  24

  WHEN MEMBERS of a Hampshire-based cub pack asked Alton store
  manager, Fred Clarke, if they could test some Blue Parrot Cafe
  products as part of their cooking badge, he instantly helped out.
  And the cubs enjoyed cooking and...

• Les is still partying
  24

  LES BRIERS, trolley retrieval assistant at
  Betgrave Road, had a double celebration
  when colleagues gave him a surprise 80th
  birthday party, which then made the local
  Leicester Mercury newspaper.
  Supervisor Eileen McKenna said...

• No Damage to soft drinks launch
  24

  POP STARS Damage did no harm at all to Sainsbury's
  soft drinks event and Coca-Cola Music4You
  promotion when they packed out the Blackfriars
  canteen at its launch in July.
  Trading director, Mark Williamson, introduced...

• Nuneaton's dreams come true
  24

  NUNEATON STORE colleagues have
  shown that when it comes to summer
  holidays, they certainly know how to
  lookthepart.
  All Sainsbury's stores were asked
  to show how they would promote the
  National Lottery's Dream...

• Bakery brings in the bread
  25

  WEDNESFIELD HAS introduced a novel way of
  increasing sales in its bakery by starting a Cookie
  and Muffin Club for children.
  Bakery assistants give away a free cookie or
  muffin to eacti cliild and give them a badge to say
  they...

• Colleagues make music
  25

  MARK FINN, picking centre general manager based
  at Park Royal in west London, got quite a surprise
  when he advertised for a tutor to teach him and
  son to play the saxophone. Answering the advert
  was none other than colleague...

• Floral tribute
  25

  FINCHLEY ROAD helped a regular customer
  celebrate her 90th birthday In style by
  presenting her with a bouquet of flowers. It was
  brought to the attention of store manager, Jim
  Rutledge, that Alice Harvey was turning 90,...

• Front-page news
  25

  WATER LANE gained frontpage
  coverage in its local
  newspaper, The Surrey & Hants,
  when two schoolchildren helped
  officially open the store after its
  extension.
  The pupils, Joe Melling and
  Danielle Pearson, from...

• Journal boss meets THE boss
  25

  ONEOFtheiouma/'s"ifl
  were boss" columnists
  has fulfilled a dream by
  meeting Britain's boss.
  Prime Minister Tony
  Blair!
  Jane Crittenden,
  customer service
  assistant at Hempstead
  Savacentre,who
  appeared in April's...

• Pet promotion packs punch
  25

  SAINSBURY'S BANK colleagues at
  Hedge End used a novel way to
  promote the bank's pet insurance
  by dressing as a dog and cat.
  Thetwo barking mad
  colleagues were Kevin "the dog"
  Goodchild and Helen "the cat"
  Ivlorgan. Kevin...

• Laundry launch of the year!
  26

  TO CELEBRATE the year's biggest launch in the laundry
  category, Ariel Non-Bio is giving readers the chance to win
  £500 worth of Red Letter Day vouchers!
  In addition to the £500 of vouchers being offered to the
  biggest Ariel...

• May competition winners
  26

  Winning the £25 crossword is Derek Tee, a veteran. The £10 wordsearch goes to K
  Dormer-Ainge at Apsley Mills.
  For a list of the winners in the rest of the competitions featured in the May issue,
  please send an SAE to the...

• Quick crossword
  26

  ACROSS
  1. Overlook (4)
  8. Intermittently(3,3,4)
  9. Wtiole(8)
  10. Mislay (4)
  12. Rate (6)
  14. Laboured (6)
  15. Not present (6)
  17. Inborn (6)
  18. Side (4)
  19. Irreverent jesting (8)
  21. Not likely (10)
  22. Rave...

• Solutions to July/August wordsearch and crossword
  26

  Across:? Craft; 8 Terrain;
  9 Undergo;10Grind;
  12 Licentious;15 Nonchalant;
  18 Error; 19 Vaunted; 21 Channel;
  22 Green.
  Down:1 Occurrence; 2 Tardy;
  3Stir;4Stroke;5Brighten;
  6 Janitor;11 Despondent;
  13 Inherent; 14 Entreat;...

• Wordsearch
  26

  THE clues listed belowall signify
  a word which is the same written
  forwards and backwards. They are
  all hidden in our wordsearch grid
  can you find them?
  1.
  2.
  3.
  4.
  5.
  6.
  7.
  8.
  9.
  10.
  Midday
  Lady's term of...

• Harry Potter's magical cookies
  27

  THE MAGIC of Harry Potter is weaving its spell in more
  than 400 Sainsbury's stores since the exclusive launch
  of two of the young magician's cookie kits.
  The Harry Potter "Owl Messenger" Cookie Kit,
  priced at £2.99, is an...

• Win an amazing trip to the Bahamas with Air Miles and Kellogg's
  27

  CELEBRATE KELLOGG'S National Breakfast
  Week (3-9 September) with a trip to Nassau Paradise
  Island in the Batiamas.
  Just 50 miles off the coast of Florida lies Nassau
  Paradise Island, one of the most beautiful destinations...

• Flantastic!
  28

  Craigavon customer Christina Martin wrote praising the
  efforts of store manager Mike Williams.
  "I had ordered two large size fruit flans for a
  barbecue because I knew the children would lovej'"'
  them, but when I got to the...

• Oops...
  28

  Apologies to the St Albans store. In the last issue of the
  journal, we reported how Andrew Walker escorted a lost
  and distraught customer back on to the M25.
  Unfortunately, we at the journal had also lost our bearings
  a bit....

• Reinvigoration gets Sophia's vote
  28

  Eleven-year-old Sophia Wray couldn't believe her eyes
  when she visited Rugby store - everything had
  changed. But Sophia definitely approved.
  "My grandma and I went to Sainsbury's today We
  went to the restaurant,
  meals. It is...

• The 100 per centers
  28

  Congratulations to managers and colleaguesat
  Wandsworth and Brixton Road Locals for achievinglOO
  per cent in the mystery customer programme. The
  mystery customer reported that Wandsworth was "a
  store full of happy smiling...

• Trolley good work
  28

  Chesterfield customer, Jill Jones, wrote in
  praise of trolley collector Andy Shepfierd:
  • "I have never met a kinder, more pleasant
  I and helpful young man-he's lovely. I come to
  t h e store each week on the Social...