'The Journal', December 2002

Table of content

• Contents
  02

  contents
  features
  best goes west 6-7
  how regionality is helping
  farmers in the south west
  a healthy new you 8
  Sainsbury's can help you keep
  those new year resolutions
  the missing link 10-11
  the new customer...

• Forward View
  02

  By group chief executive Peter Davis
  Welcome to December's edition of the journal.
  Last montti I was delighted to meet so many local
  heroes when they came to the business centre to be
  rewarded for their voluntary work. It was...

• If I were boss...
  03

  Steven Driver, Sainsbury's to You,
  cQ-ordinator at Bury St Edmunds, airs his views
  Sainsbury's has a detailed colleague training
  programme in Delivering Great Service. However, there
  is real concern that this creates a "one...

• Profits up for fourth consecutive half year
  03

  SAINSBURY'S LATEST interim results
  show improved underlying group
  profits for the fourth consecutive sixmonth
  period. Profits are up10.7 per
  cent on last year - a clear reversal
  after two years of decline.
  Underlying...

• Take five at the Q awards
  03

  OUALITYWASthe
  watchword at the annual
  0 awards in November.
  ^ Sainsbury's came
  away with five trophies at
  The Quality Food and Drink
  Awards - beating Tesco and Asda
  which both came away empty-handed.
  Three of Sainsbury's...

• Bites - Top Supermarket for Fourth Week Running
  04

  bites
  TOP
  SUPERMARKET
  FOR FOURTH
  WEEK RUNNING
  Congratulations
  to store manager
  John Davies and
  his team at
  Hamilton. The
  store came top of
  the Grocer's
  "Storewatch"
  survey-the
  fourth
  consecutive...

• Retail Eye
  04

  the journal is keeping an eye on tine
  retail world as reported in the national,
  trade and regional press.
  • Tesco has bought the corner shop chain T&S for a
  reported £377 million. The move gives the retailer
  access to over...

• Spend Christmas at the Local
  04

  SAINSBURY'S LOCAL managers
  congregated at Holborn Local in
  October to see how to dress their
  stores for Christmas. The store's
  POS, decorations and Christmas
  products were dressed for the festive
  season so that all the...

• Up to scratch
  04

  CUSTOMERS COULD be laughing all the way to the
  bank thanks to a new own-label scratchcard from
  Sainsbury's.
  The scratchcard, which is now available in stores
  and petrol stations nationwide, could help Sainsbury's
  raise an...

• Bites - Homebase Holding Sold
  05

  bites
  HOMEBASE
  HOLDING SOLD
  Sainsbury's has
  sold its 17.3 per
  cent stake in
  HomebasetoGUS
  as part of the
  mass-market
  retailer's
  acquisition of
  Homebase from
  private equity
  firm Permira.
  The shareholding
  was retained...

• Packs win prizes
  05

  THE 10,000 £10 vouchers hidden in six million
  promotional packs of fruit, vegetable and salad
  during November and December in all stores
  certainly made shopping at Sainsbury's a treat for
  those customers who discovered they...

• Tapping in to girl power
  05

  BUSINESS TRANSFORMATION
  director Maggie Miller joined hot
  pop sensations Liberty X and a
  host of celebrities at London's
  Kensington Roof Gardens to unveil
  Itbeat - an exciting IT competition
  just for girls to design a web...

• Waking up to waste
  05

  NORTHERN IRELAND'S
  parliamentary under secretary of
  state Angela Smith has welcomed
  Sainsbury's signing up to the
  Wake Up To Waste retailers'
  charter. Sainsbury's
  sustainability manager Alison
  Austin signed the charter...

• Best goes west
  06

  Carol Trewin
  follows up last
  month's farming
  feature with a look
  athowSainsbury's
  is backing Britain's
  farmers by
  providing new
  opportunities
  for innovative
  products. Shoppers visiting Sainsbury's
  Hanl

• A healthy new you
  08

  As January approaches, many of
  us will be thinking about making
  resolutions to change our
  lifestyles - starting with eating
  morehealthily after the excesses
  of Christmas.
  And Sainsbury's is giving
  customers a helping hand...

• Dress up for Christmas
  09

  JEFF& CO wraps up Christmas
  perfectly with a festive collection
  of dresses and separates.
  Available in 43 stores, the range,
  as always, offers fashion-focused
  items at affordable prices.
  Dresses and skirts are
  embellished...

• In Season
  09

  Sprouts and chestnuts come into their own
  at this time of year, says Jane Curran, food
  and drink editor of Sainsbury's Magazine
  It was comedienne Victoria Wood who told the story of
  putting the brussels sprouts on in November...

• Indian goes gourmet
  09

  FOR THOSE looking for a change from tfie usual tikka
  masala or korma dishes, Sainsbury's has introduced a
  new range of 11 gourmet Indian ready meals.
  Vibrant traditional Indian herbs and spices are
  combined with more...

• Three steps to detox
  09

  IF YOU slightly overdo the festive celebrations and
  New Year parties, you will want to wash, buff and
  moisturise away all that overindulgence and start
  the new year relaxed and revitalised.
  And Sainsbury's has come up with the...

• The missing link
  10

  Sainsbury'snew
  customer contact
  management
  programme is
  takingthe
  company's
  commitment to
  delivering great
  service to new
  levels. Sainsbury's is the first major UK
  retailer to install a state-of-the-art
  customer service...

• What a hero
  12

  They'vegiven uptime to help others and raised money to support
  those organisations closest to their hearts. And now the efforts of
  Sainsbury's Local Heroes have been recognised at a special ceremony. All over the country,...

• 'Tis the season for great service
  14

  Forget the demanding kids, endless
  washing-up, arguments about TV and
  tawdry decorations... Christmas is still
  a wonderful time of year. Even old Scrooge, who thought it
  was all "humbug", eventually came
  around to appreciate...

• Bank of good ideas
  16

  DO YOU want to receive 1,000 Nectar points without
  spending anything? Well, by taking up Sainsbury's Bank
  exclusive offer for colleagues, you can.
  All you have to do is open up a Sainsbury's Bank's
  Instant Access Savings...

• Belfast choir is on song
  16

  THE METHODIST College Girls Choir
  from Belfast is Sainsbury's new Cfioir
  of the Year.
  The finalists were announced at
  the Lowry Centre in Manchester
  early in November when colleagues
  in media relations also managed...

• Bites - Shaw's Expand
  16

  bites
  SHAW'S
  EXPANDS
  Sainsbury's has
  expanded Its US
  operation, Shaw's,
  with the purchase
  of 18 stores from
  Ames for $75.5
  million. Ames was
  a discount retail
  chain which put
  itself Into
  liquidation in
  August....

• Loyalty rewarded
  16

  TWO SUCCESSFUL 25-year club dinners were held
  on 25 September and 10ctober at The Royal
  Lancaster Hotel in London, bringing together well
  over 1,000 existing and new members.
  Both were relaxed occasions with members able
  to...

• Sister cities
  17

  This month the journal takes a trip to the Bristols
  of England's West Country and the US's pair in
  Vermont and Connecticut. Bristol, Connecticut
  Bristol, Connecticut, was one of the first Shaw's
  stores to open in the state in...

• Bumper crossword
  18

  ACROSS
  I. Cave (6)
  5. Package(6)
  8. Christmas song (5)
  9. Very cold (6)
  10. Nut (6)
  II. Distressed (5)
  14. Softdrinl((8)
  16. Confectionery (6)
  18. Extremely poor (7-8)
  20. Angelic being (6)
  22. Cracker...

• Fare comment - try this festive chestnut stuffing.
  18

  pee-
  \UT IMEPIUf/i
  _ ^BAMETTEIH^'
  ICfA CUBES
  WITH hii BUNCH,-^-^
  CHOPPED, FRESHi
  PARSL£Y/- ^ « p
  SRBSSINTO
  BUTTERED
  i^rHEX COVER WITH. ^
  FOIL. >ir
  ZOCK OVEN FOR
  APPROX 30 lAmS.
  LIVER MIX.
  Z E&as,...

• Nominate that star
  18

  Clover is searching for
  Britain's favourite
  colleague restaurant
  stars, so if you have an
  unsung hero toiling hard
  behind the scenes, here's
  % yourchance to show
  how much you
  tciate their
  culfhary delights.
  The...

• September competition winners
  18

  September competition winners
  Winning the £25 crossword is Terence Hope, at Taplow. The £10 wordsearch
  goes to Caroline Allen, at Haverhill.
  For a list of the winners in the rest of the competitions featured in the
  September...

• Solutions to November wordsearch and crossword
  18

  Across: 1 Furtherance; 9 Outlast;
  lOTouch; 11 Rural;12 Curtail;
  13 Secure; 15 Absent; 18 Maestro;
  20 Regal; 22 Nurse; 23 Madness;
  24 Predicament.
  Down: 2 Utter; 3 Trailer; 4 Entice;
  5 Actor; 6 Courage;
  7 Nourishment; 8...

• Pamper your little ones
  19

  New exclusive Sainsbury's gift voucliers.
  Sainsbury's is now stocking new Pampers baby
  vouchers - the first U K supermarket to do so.
  With new mums spending an average of £800 a
  year on nappies, puli-ups and wipes, a Pampers...

• Win a luxury break
  19

  Hanover International is giving
  readers of thejournalthe chance
  to win a luxury short breal< at any
  one of its 12 hotels nationwide!
  You can chose from hotels set
  in the rolling hills and...

• Express yourself
  20

  r 19 paw you
  Harry the Cat Harrison, Bath:
  The house owner here, a rather clumsy fellow, finds
  dealing with your cans difficult.
  Once opened - and he's always too mean to give
  me the lot in one helping! - the top has sharp...

• Cartoon
  21

  On the other hand, fish don't have fingernails!

• Salient points
  21

  discontinued items
  Peter Burgess, Sainsbury's to You shopper,
  Beckenham:
  While viewing the Sainsbury's to You web site I often
  come across discontinued items.
  It seems our database is in need of a major overhaul.
  It must be...

• Bags of fun
  22

  SAINSBURY'S 800 goody bags went down a treat
  among youngsters attending East Basildon's Education
  Action Zone event.
  Sainsbury's supports the annual summer scliool
  project, organised by the Education Action Zone, which
  aims...

• Climb every mountain
  22

  WHEN LOUGHBOROUGH'S Jean Woolley decided to raise money
  for Guide Dogs for the Blind she wanted to set herself a challenge.
  I And that's exactly what she did when she travelled 90 kilometres in
  i Canada's Rocky Mountains - on...

• Due south
  22

  FIVE COLLEAGUES from Broadcut in Fareham
  took part in the Great South Run - and were
  proud to be among 8,185 participants from a
  total of 10,000 runners to complete the tenmile
  course.
  They trained for four weeks before the...

• In Brief
  22

  Colleagues at WHITLEY BAY took
  a poetic approach to Introducing
  Nectar to customers by displaying
  a poem In honour of the scheme at
  the entrance to the store.
  In a recent Issue we featured a
  picture of a Salnsbury's carrier...

• Not shorts of support
  22

  GREETER KATH Healy at Leeds Moortown made one young
  customer very happy when she organised for the keen Leeds United
  supporter to bring his football shorts in to the store. Kath, who also
  works part-time at the Leeds United...

• Abseiling through the challenge
  23

  A BRAVE team from Warren
  Heath raised £1,100 - thanks in
  part to a £500 Local Heroes
  award - when they joined in a
  charity abseil.
  Over the past six months the
  store has raised more than
  £3,000 - all of which goes to...

• Bee there, done that
  23

  WHEN NUNEATON set about promoting
  Nectar, Pam Angel took the task very
  seriously indeed - by not only penning a poem
  in its honour, but dressing for the part too.
  Pam's Ode to Nectar:
  Nectar cards are in the store
  Their...

• Jackie's driving force
  23

  Jackie's driving force

• Lottery of life
  23

  COLLEAGUES THROUGHOUT the company
  who are members of the SSA lottery donate
  ten per cent of the fund each year to two
  charities.
  The beneficiaries for 2001/2 are
  Macmillan Nurses and Victim Support.
  Sainsbury's Joy Foley...

• Money, money, money
  23

  THOSE MUSICALcolleaguesat
  Hadleigh Road put in a grand
  effort when they organised a
  sing-along-to-Abba evening -
  and raised £1,000. The money
  has been donated to East
  Anglia's Children's Hospices.
  Linda Haylett, one of...

• 12 steps to great service
  24

  Follow Sainsbury's 12 steps to help store colleagues
  deliver the best Christmas service ever. queue length
  easy
  Christmas is a busy |
  time when queues
  can develop
  quicl checl and as quickly as...

• Checkout great service
  24

  ivenng great checkout service is vital at Christmas,
  get store colleagues in the Christmas spirit for a
  ly trading period and to reinforce the message, store
  nagers and checkout managers attended a cascade
  int with regional...