'The Journal', May 2002

Table of content

• Contents
  02

  features
  e-tail therapy 8-9
  the journal tests out Sainsbury's
  to You
  regionaiity is key to Northern
  Ireland success 14-15
  a look at the challenges posed by
  trading over the water
  banking on future success...

• Forward View
  02

  ...from Simon Webb, retail
  operations director
  YOU'LL SEE THAT the main theme of this monWs journal Is
  Northern Ireland - and how our commitment there remains
  strong. Peter Davis and Ian Coull visited stores, met...

• Fifth consecutive quarter of strong sales growth
  03

  IN ITSfourth-quartertrading
  statement, Sainsbury's
  announced a fifth consecutive
  quarter of strong like-for-like sales
  growth, demonstrating a
  sustained step change in the
  company's performance and
  proving that the recovery...

• If I were boss...
  03

  This month, Raphael Gabari, a night shift
  replenisher at Holborn Central, speaks up on
  behalf of nocturnal shift colleagues.
  If I were boss, I would introduce a just-in-time method of
  stocking. I have worked at the store since...

• World Cup fever comes to stores
  03

  SAINSBURY'S WORLDCupcampaign kicks
  off on 15 May. And as the official
  supermarket of the England team,
  Sainsbury's is set to be top of the table for
  football fans across the country
  In-store, look out for lots of great...

• Jamie gets behind quality showcase
  04

  JAMIE OLIVER got out and about in
  April promoting Sainsbury's guality
  showcase.
  First it was off for a series of
  radio interviews with concept
  developer Jonathan Hehirand
  development chefs Kate McBain and
  Ian Walker before...

• Sainsbury's was first supermarket for Queen Mother
  04

  THE MAJORITY of Sainsbury's stores across
  the country closed their doors last month to
  allow colleagues to watch the funeral of the
  Queen Mother on television.
  The Queen Mother herself visited
  Sainsbury's Cromwell Road store...

• What's on
  04

  .^ dates for your diary
  13-20 ' ^ • ^ H | H | H H H p you're up to
  ' '" ""^^^te^Wnewimemgrange.
  15-17 May Balmoral Show, Belfast. On
  Sainsbury's stand In the King's Hall, local food
  advisers will demonstrate exciting...

• Your say
  04

  MANY THANKS to everyone who
  completed the reader survey enclosed In
  the January/February edition of the
  journal. Overall you gave the journal a b\q
  thumbs-up. The results showed that a
  high proportion of colleagues read...

• Colleagues in the driving seat
  05

  J arWE'*'*"' COLLEAGUES WERE able to
  drive away a bargain in March -
  thanl Drive.
  Visitors to the Holborn
  business centre couldn't miss
  the promotion. To celebrate
  the new, discounted colleague
  rate of...

• First for fish
  05

  First for fish

• Meet the finance foodies
  05

  THEY'RE FOODIES in finance. If you need proof, just take a
  look at the food experience intranet site - It's packed with
  examples of finance colleagues' passion for nosh.
  The site Is the brainchild of director of finance...

• Kath collects for cot death appeal
  06

  MONKS CROSS customer service assistant Kath Burton
  has already raised more than £6,000 for a charity
  researching cot death syndrome - and this year she's
  hoping to generate even more cash for the
  organisation.
  Kath and her...

• New store manager training goes on-line
  06

  THERE'S A brand new training
  pacl and it's available now on the intranet.
  "Our new store managers need a
  flexibletraining package which helps
  them to learn on the job, as they have
  individual...

• Sharing cuts costs
  06

  MILTON KEYNES has launched an
  Initiative with a fellow retailer which saves
  money on trolley retrieval and reduces the
  store's impact on the environment.
  The store, which is located within a
  shopping centre, shares its space...

• Graduates go organic
  07

  TEN TRADING graduates took time out
  from their jobs to visit an organic farm in
  April as part of their graduate training
  scheme.
  "It was a great opportunity for us to
  learn more about organic products - and how
  the whole...

• Sainsbury's best kept secret
  07

  YOU MIGHT not be aware that Sainsbury's owns and
  manages Fanhams Hall, which is the company's main
  training and conference centre venue. You also might not
  know that Fanhams Hall is the perfect venue for your
  wedding ceremony...

• Walking the food chain
  07

  FOOD MINISTER Lord Whitty visited a farm,
  processing plant and Shrewsbury store in
  Shropshire in March to understand issues
  around the beef food chain. Beginning at a
  livestock farm in Oswestry, the delegation,
  led by Justin...

• e-tail therapy
  08

  AstheSainsbury's
  to You home
  shopping service
  celebrates its
  second birthday,
  thejoumal
  brings you the
  latest on its
  growing success.
  The large number of shopping
  websites now available on the
  Internet points to one of...

• We're giving away a night's at Le Manoir aux Quat' Saisons
  09

  To celebrate the second
  birthday of Salnsbury's to You,
  we're giving away the splendid
  prize of a night's stay for two
  people at Le Manoir aux Quat'
  Saisons, a top country retreat.
  This Includes first-class
  transport and an...

• Passionate about food
  10

  This particular issue of
  the journal is special in two
  ways. Firstly there's a few
  smashing ideas about
  potatoes and puddings -
  the perfect way to carbo
  load forthe World Cup!
  Secondly, after five years I
  will be leaving...

• In Season
  11

  This month, Sainsbury'sMagaz/ne
  sings the praises of spring and
  celebratesthe best of English produce.
  Asparagus is going to be big this month.
  Sainsbury's Magazine is running the first of a
  series of twelve recipe cards,...

• Summer's on the way!
  11

  WITH SUMMER fast approaching,
  Sainsbury's has everything you need for
  picnics and barbecues. From tasty
  barbecue meats to stylish modern picnicware,
  it's easy to enjoy the great outdoors
  and make the most of the long days,...

• Throwing in the Corrie towel
  11

  CORONATION STREET favourites from past and
  present have been revealed forthe first time on
  Sainsbury's "Official Street" mercfiandise kitcher
  towel.
  The kitchen towel will cheer up any chore as the
  soap's favourite...

• Children say a fruity thank you
  12

  CHILDREN AT Wood Green school in Birmingham were so delighted
  with the fruit for schools initiative that they wrote to Sainsbury's to
  say thank you.
  Year six pupils, Chelsey, Abby and Rebecca, wrote: "We are an
  ECO-school,...

• Milk's going white and wild
  12

  SAINSBURY'S STORES are set to be
  exclusive stockists of Wliite and Wild
  milk - a new pioneering initiative to
  help farmers and wildlife.
  The milk will provide additional
  income to dairy farmers to help
  increase wildlife on...

• New share plan shapes up
  12

  NEW GOVERNMENT rules mean that
  Sainsbury's profit-sharing scheme will end
  after this summer. But the good news is, it
  will be replaced by the Sainsbury's
  commitment shares plan.
  "Since Sainsbury's profit-sharing
  scheme began...

• Sister cities
  13

  This month, the journal
  takes a look at women power. Clinton, Connecticut
  Clinton is not ttie first Shaw's store
  to liave an all-female management
  team, but it does tiave a female
  market area director, Brenda
  Hunter, working...

• Regionality is key to Northern Ireland success
  14

  Injust six years,
  Sainsbury's operations
  across the province have
  developed rapidly,
  returning some
  exceptional results. Sainsbury's is committed to
  Northern Ireland. That's the
  message which emerged during a
  supplier...

• Tasting is believing
  15

  Michael Bell, director
  oflhe Northern Ireland
  Food and Drink
  dissociation (NIFDA),
  ectson the recent
  Northern Ireland
  -...p^.„^,, v^^velopment conference.
  It was a case of tasting is believing when
  leading names from...

• Banking on future success
  16

  Sainsbuo£^
  Bank'<
  chief execul
  Tim Pile!!
  planning rapi(
  growth for t l |
  five-yea r-oj
  business. He t(
  the]ournal]\
  how-andwherl
  colleagi
  can play a Tim's top priority is growth. "The
  Bank's done really well. It has...

• Huge plus for formats
  18

  The first main plus
  format store has
  opened in Monks
  Cross, York.
  thejournal takes
  a look inside.
  Imagine a store where you can have
  your car cleaned while you shop,
  discuss evening meal ideas with an
  in-store chef and...

• Trading places
  20

  The proverb says,
  you have to walk a
  mile in another
  man's shoes to
  really understand
  his situation. And
  although two
  Sainsbury's
  colleagues didn't
  exactly change
  footwear, they are
  swapping roles. Connor McVeigh,...

• Christmas funds go to local hospices
  21

  MONEY RAYLEIGH Weir store
  raised over Christmas has now
  been donated to two local
  hospitals' children's wards in
  Southend and Basildon.
  Colleagues generated more
  than £600 by paying £1 each for a
  Christmas card for...

• Clothing ranges on show
  21

  COLLEAGUES AT Preston strutted
  their stuff - and the Jeff Sc Co and
  Adams clothing ranges - at a fashion
  show to raise funds for the Mayor's
  Charity.
  Several colleagues joined ex-
  Emmerdale actress and Soapstars
  winner Ruth...

• Immaculate donation
  21

  WARWICK DECIDED that instead of paying
  a celebrity to re-open the store after its
  reinvigoration, colleagues would be invited
  to cut the ribbon with a donation given to
  the local charity of their choice.
  The ribbon-cutting...

• Pancakes aplenty
  21

  REVELLERS WERE flipped
  into a frenzy at Newbury's
  annual pancake races - and
  raised more than £560 for
  the town's branch of the
  Parkinson's Disease
  Society. And coming out on
  top, in a new record time,
  was one of the...

• Wheel deal
  21

  BECKTON SAVACENTRE has once again
  helped its "adopted" local charity, the
  Richard House Children's Hospice.
  The store provided the "wheels" for
  the charity's toy dash, which took place
  at a toy fair at the nearby...

• Wine brings tasty reward
  21

  QABC DEVLIN, off lleenet
  manager at Forestsldt, toq«thsr
  with four colleagues, gave a
  wine presentation to their local
  Lord Mayor and 54 members of
  the Soroptimist International
  Federation - and raised C469 tft
  tight...

• Cadbury offers a sweet year
  22

  Manclielterl
  (Sl^SoAAf
  Cadbury Trebor Bassett is giving
  one journal reader the chance to
  win one year's supply of Cadbury's
  chocolate as part of the
  company's official sponsor-ship of
  the 2 0 0 2 Commonwealth Games,
  which...

• January/February competition winners
  22

  Well done all of you who spotted the errors in the January/February crossword.
  We're very sorry for the inconvenience. Rising above it all and winning the £25
  crossword is Anthony Scott at Camden Town. The £10 wordsearch goes...

• Quick crossword
  22

  ACROSS
  1. Making (11)
  9. Prepare for war (3)
  10. Precursor (9)
  11. One who makes an
  effort (5)
  13. Clumsy (7)
  14. Awning (6)
  16. Courageous (6)
  18. Upstart (7)
  19. Squeeze (5)
  20. Strain (9)
  21. Fuss (3)
  22....

• Solutions to April crossword
  22

  Across: 1 Baby; 3 Question; 9 Respond; 10 Impel; 11 Accumulation; 13 Insist; 15 Reveal; 17
  Apprehension; 20 Event; 21 Vertigo; 22 Pressure; 23 Char.
  Down: 1 Barbaric; 2 Basic;4 Unduly; 5 Saint Bernard; 6 Implore;7 Null; 8...

• Wordsearch
  22

  Can you find the missing
  partner In our puzzle grid?
  1. andJuliet
  2. Torvilland
  3. and McCartney
  4. andDelilah
  5. Bonnieand
  6. andSullivan
  7. andJudy
  8. Jekylland
  9. Sonnyand
  10. Adam and
  >

• Fare comment - get cheesy with this cake.
  23

  ^mdXetto 36eeiSeaafce
  fUilXz50G-ap
  cm pi6EsmEs,
  50 6 iU&AR, PINOH OF
  &1KXJNP CINNAMON,
  60 Or mECT£P BUTTER
  IN A BOWL.
  Q:)PO0NMixihfm
  <& BUTTBPBV
  23CMSPRINCr-
  FOKM CAKE TIN
  «FlieM>£VENLY
  USIN6BACKOF
  ETAL SPOON...

• Great tastes from the freezer
  23

  Uncle Ben's® Rice Bowls are adding a scrumptious
  new flavour to the freezer since their introduction to
  Sainsbury's stores. This is a new range of frozen ready
  meals available in six delicious flavours from around
  the world -...

• It's a mini drama!
  23

  Sainsbury's customers have the
  chance to win one of five limitededition
  Mars MINI Coopers when
  they buy any two products from
  Mars Bar six-pack, snack size tenpack
  and fun size 439g.
  The promotion marks the...

• Express yourself
  24

  Equitable Life
  Jennifer Silkstone, kiosk
  assistant, Beeston:
  With the whole Equitable Life
  debacle, I am more than a little
  concerned for myself and, I would
  suspect, a great many more of my
  colleagues who have worked...

• Cartoon
  25

  hlUiTA
  - ,
  - fiOOD^RIEF/lflflNOT \
  MI5TAKEN-ffll5 ISAM EARLY
  WHAT A FIND!! (PccwKecJ

• Salient points
  25

  hat ""
  Ron Black, bakery manager, Newton Abbot:
  I would like to know if anyone can beat my
  record.
  I joined the company in 1991, then went to
  Dulwich for their opening as a senior baker.
  A hat was supplied. I then moved on...

• Horror of a party
  26

  COLLEAGUES AT Perton certainly got
  into the swing of things at the store's
  Rocl be seen in the picture right.
  The management team performed a
  30-minute version of the cult musical as...

• It's a gas!
  26

  BURY ST EDMUNDS store came to the
  rescue of local residents after a major
  gas leak forced them to evacuate their
  homes.
  Around 200 people were
  shepherded into a local community
  centre where they spent nine hours
  while the...

• Moped matters
  26

  WREXHAM INVITED ten-yearold
  Kay Williams to the store
  after she wrote in asking how
  Jamie Oliver and his gran
  managed to carry all their
  shopping on his moped - as seen
  in the television advert!
  Kay swapped opinions...

• Questions, questions...
  26

  THE NINTH annual SSA Company Quiz Einal was
  held at the Docklands Hotel in London's East End on
  the weekend of 16-17 March.
  Each year, this event gets bigger and more
  popular, with SSA members holding regional heats
  and...

• Bagging a prize
  27

  A BRIGHT orange Sainsbury's
  bag obtained from Pulborough
  store has helped one student
  attending Brinsbury College in
  West Sussex to win second place
  in a flower-arranging
  competition.
  Jayne Hammond won the
  prize in the...

• Get into the swing
  27

  game
  THE EASTERN Area Golf
  Society has announced its
  days out for 2002. These
  events are open to all golfers
  of any standard, from all
  locations, so if you fancy
  hacking around some of the
  region's premier courses,
  e-mail...

• Going Swiss
  27

  going Swiss

• Jane plays the weighting game
  27

  OLDBURYSAVACENTRE'S Jane Dingley has
  seen the weight literally drop off after losing
  15st 12lbs in just 22 months.
  Jane has slimmed down from a dress
  size 36-plus to an 18 - and is now well on her
  way to shedding another...

• Off to the circus
  27

  SUE RUSSEN from Warren Heath
  store is over the moon after receiving
  £100 through the Sainsbury's Local
  Heroes scheme.
  Sue, vjho works on the fish
  counter, has been involved with the
  Tawny Owl, 20th Ipswich Brownie
  Pack,...

• The great service way is coming your way
  28

  A new interactive
  exhibition is on its way
  to stores-and you
  could win £1,000 just by
  giving your feedback. DID YOU know that 70 per cent of
  customers who switch
  supermarkets do so because of poor
  service - not due to...