'The Journal', October 2002

Table of content

• Contents
  02

  contents
  features
  under pressure? 9
  Dr Chris Sharp gives his top tips on
  combating stress
  Great British food 10
  The award-winning developnnent
  of Sainsbury's quantock game
  stewwithdumplings
  it's tlie business 12-13
  repos...

• Forward View
  02

  From Sainsbury's new trading director
  of non-food, Keitli Evans.
  As the new boy at Sainsbury's, I'm really excited about
  the opportunity non-foods presents us. And that
  opportunity is growing all the time - especially...

• Cheers!
  03

  SAINSBURY'S HAS scooped the top
  award of Supermarket Wine
  Merchant of the Year at the
  International WineChallenge
  awards. It was a great night for
  Sainsbury's as over 300 of its wines
  won gold, silver, bronze or seal...

• Fresh award for produce team
  03

  SAINSBURY'S HAS been voted Fresh
  Produce Retailer of the Year 2002 for
  the second year running.
  This year's event was held at
  London's Dorchester hotel and was
  hosted by TV presenter Mark Lamarr.
  The awards ceremony is the...

• If I were boss...
  03

  David Butler, administrator at Holborn
  Central, has some ideas for rewarding
  hard-worl I would ensure that every colleague attends a
  communication half-hour each week with a member
  of the store's management...

• Bites - Bespoke Solution for Wheelchairs
  04

  bites
  BESPOKE
  SOLUTION FOR
  WHEELCHAIRS
  A new type of
  wheelchair spoke
  quardrsbeinq
  trialled in five
  Sainsbury's stores
  in a bid to prevent
  theft. The eye
  catchinq briqht
  orange desiqn helps
  customers locate
  the...

• Fuel's gold
  04

  FORESTSIDEPETROLfilling
  station is fuelled with enthusiasm
  after winning top prize in the car
  care category of the Forecourt
  Trader of the Year awards.
  It'sthefirsttimeany
  supermarket has won a Forecourt
  Trader award and...

• Retail eye
  04

  thejournal's keeping an eye on the retail
  world as reported in the national, trade
  and regional press.
  /
  • Tesco and Wm Morrison both announced pretax
  profits in double figures in September. Tesco's
  pre-tax profit rose...

• The journal's had a mini makeover
  04

  NOTICE ANYTHING different about fheyouma/this
  month? Here at the editorial team, we've made a few
  changes in response to your comments in February's
  reader survey.
  We undertook the survey because we wanted to find
  out what...

• The sweet smell of success
  05

  DNGRATULATIONS TO everyone involved in the
  Nectar launch - it has been a huge success.
  In fact, It's been such a success that the Nectar
  I team has been working round the clock to keepj
  ;' with demand. "We had intended to...

• Building a better Blackfriars
  06

  LONDON'S SOUTHWARK skyline is
  set to change dramatically over the
  next few years as the
  redevelopment of Stamford House
  and Drury House - Sainsbury's
  former business centre in Stamford
  Street - gets under way.
  Planning...

• Free tickets for choir of the year
  06

  FOLLOWING A sell-out show In
  2000, the grand final of
  Sainsbury's Choir of the Year
  2002 Is returning to London's
  Royal Albert Hall on 17 November,
  and there is a limited number of
  free tickets for colleagues to see
  this...

• Platinum service
  06

  SAINSBURY'S BANK is offering customers a special
  zero per cent APR introductory rate for the first five
  months on its newly launched credit cards. Coinciding
  with the launch of Nectar, the cards also offer the
  opportunity to...

• Bites - Reinvigoration Rollout Continues
  07

  bites
  REINVIGORATION
  ROLLOUT
  CONTINUES
  Five stores - from
  Partick to Ealingare
  being
  reinvigorated in
  October and four
  new stores will be
  opened in London.
  Crystal Palace,
  Southend and
  Chichester will all
  have...

• Catch of the day
  07

  FRESH SALMON is jumping off
  the shelves at Coldhams Lane
  thanks to a recipe devised by the
  store's food advisor, Janine
  Jackson.
  Janine saw a competition in
  the March issue of the journal
  calling for fish dishes for...

• Direct hit for marketing
  07

  THE MARKETING team has scooped two awards for a direct
  marketing campaign at the Marketing Direct Intelligence Awards
  held London's Le Meridien, Grosvenor House.
  The winning campaign aimed to acquire new customers...

• The graduates
  07

  MORE THAN100 new graduates
  descended on the business centre on
  9 September to start ttieirnew
  careers with Sainsbury's.
  The new and improved graduate
  scheme has been completely
  relaunched for 2002 with a new...

• Rolling in the changes
  08

  New ways of working are dealing with
  colleagues'concerns over damaged roll
  pallets to make the workplace safer. Damaged roll pallets have long
  been the bane of many a
  warehouse and store colleague.
  And as Sainsbury's fleet...

• Feeling under pressure?
  09

  Stressed at home
  or at work? Here's
  Sainsbury'snew
  medical adviser
  Dr Chris Sliarp's
  toptipson
  combating stress.
  There is growing concern about the
  effect of the excessive pressures of
  modern life and work. Annually,...

• Game Idea
  10

  the journal teWs
  the inside story on
  howSainsbury's
  award-winning
  quantockgame
  stew made its way
  on to supermarket
  shelves.
  The Taste of Regional Britain range
  takes its inspiration from Britain's
  food heritage. Says...

• In season
  10

  Jane Curran, food and drink editor of
  Sainsbury's Magaz/ne gets autumnal.
  October, for me, is the real start of autumn. The
  leaves have turned, and we're moving away from
  summery salads and soft fruits and towards...

• Autumn ale
  11

  SAINSBURY'S HAS launched an
  exclusive beer called 'Pumpking', the
  perfect drink to celebrate Halloween in
  style!
  It is a delicate ruby coloured beer
  with the rich heady aroma of
  Northdown hops, and is brewed using
  aromatic...

• Comfort foods
  11

  There will be an
  In-store push on the
  new season's comfort
  foods, with 100 new
  autumn/winter
  products on offer in
  addition to the usual
  favourites.
  Customers tend to treat themselves more as they
  build up to Christmas and...

• Make Halloween and Bonfire Night go with a bang
  11

  The run-up to Halloween on 31 October will provide lots
  of fun in-store, with witches, bats and punnpi hanging in produce, confectionery and around the nonfoods
  and confectionery plinths. There are lots of new
  products...

• Pumping pumpkins
  11

  HALLOWEEN IS a great time to pump
  up those pumpkin sales. Last year
  Sainsbury's cornered 38 per cent of the
  market. This year, the company is
  running several competitions which
  should certainly push up sales.
  Customers can...

• Roasting offers
  11

  A series of promotional offers relating to
  roast dinners started on 2 October. These
  include gravy, meat joints, vegetables,
  potatoes, oil and other roasting
  essentials.
  The offers are featured in the value
  leaflet and a...

• Seasonal treats in-store
  11

  October heralds a change of season, so Sainsbury's is featuring a number of
  events to provide customers with everything they'll need at this time of year. The
  focus in-store will be Halloween and Bonfire Night, comfort foods and...

• It's the business!
  12

  The replacement scanning system, repos, has
  been successfully trialled.f/ieyoL/rna/asks
  colleagues at pilot store, Stanway, what they think. If you're a cashier, you've probably
  got used to the checkout system,
  despite the...

• Going crackers
  14

  If it's October, it must be Christmas! While Christmas may not go live
  in-store for another month,
  behind the scenes, the build-up is
  already well under way. To store
  managers and some other
  colleagues, it must seem...

• Look to the future
  16

  No matter how much you earn, every penny of
  your pay packet is precious. So it's easy to put off
  contributing to a pension scheme, the journal talks
  to four colleagues to find out why they haven't yet
  joined the J Sainsbury...

• Keep on trucking
  17

  SHAW'S TRUCKS are having a double celebration.
  Not only have the new trailers had a makeover (see
  right), but driver Dave Littlef ield came fifth out of 4
  drivers in the annual National Truck Driving
  championships in...

• Sister cities
  17

  This month, sister cities crosses the Atlantic from
  the Cotswolds to Massachusetts to compare life
  in Sainsbury's and Shaw's stores in Gloucester. Gloucester, England
  Gloucester store is rigtit in the tieart of the city
  centre...

• June competition winners
  18

  Winning the £25 crossword is Mrs E Allman, a veteran. The £10 wordsearch
  goes to Bob Pearl, a veteran.
  For a list ofthe winners in the rest of the competitions featured in the June
  issue, please send an SAE to the journal at...

• Pop Quiz
  18

  n ten top CDs in our poptastic
  jiz. All songs in thisquiz were
  ymberl hitsoftheeighties.
  ? 1 Which Bangles number 1 was taken back to
  the top in 2001 by Atomic Kitten?
  ""* *"ho recorded Brass in Pocket, the first new
  nberl...

• Quick crossword
  18

  ACROSS
  1. Errors (8)
  5. Appear (4)
  9. At a distance (4)
  10. Charred (8)
  11. Coach (5)
  12. Italianwine(7)
  13. Act unbecomingly (6,7)
  18. Retaliation (8)
  19. Consumes (4)
  20. Imagined (7)
  21. Sober (5)
  22. Slash (4)
  23....

• Solutions to September wordsearch and crossword
  18

  Across: 1 Bitter; 4 Dearth;
  9 lnexperienced;10 Leaflet;
  11 Delve; 12 Limps; 14 Adder;
  18 Refer; 19 Wreathe; 21 Laughing
  stock; 22 Steady; 23 Season.
  Down: 1 Bridle; 2 The Magic Flute;
  3 Expel; 5 Emended; 6...

• Wordsearch
  18

  Can you find the missing words, all
  making up items of furniture? Words
  are tiidden in the grid vertically and
  horizontally.
  1. Arm
  2. shade
  3. Airing
  4. Water
  5. Writing
  6. Bar
  7. bed
  8. Coffee
  9. Welsh
  10. Rubbish

• Sweet sounds of home insurance
  19

  Ten per cent colleague discount on Sainsbury's Bank's
  home insurance and the chance to win a DVD player!
  Sainsbury's Bank has re-launched home insurance and now offers
  some of the most comprehensive cover and lowest...

• Win a signed Manic Street Preachers CD
  19

  Carling, the nation's favourite lager, is proud to
  announce the Manic Street Preachers as the third in
  the series of Carling Homecoming gigs for 2002.
  Carling Homecoming takes big bands back to their
  roots to play...

• Express yourself
  20

  r 7!1 winning the service war
  Sam Eley, replenishment assistant, Paignton:
  I felt this was worth sharing because I feel
  Sainsbury's colleagues really do go out of their way
  to make sure customers get the attention and
  service...

• Cartoon
  21

  P0LLYO0R5 ELF TOGETHER\
  VICAR! , ITS ^USTTHE MEW
  LIGHTS!! y

• Salient points
  21

  special offers
  Christine Turner, replenishment assistant,
  Tewkesbury Road:
  The company wants to attract more customers, but
  we are doing the opposite and are losing customers.
  We have products on offer, ie, buy one get one...

• Blooming marvellous
  22

  WHEN MAY and Gordon Davis celebrated
  their 70th wedding anniversary - it was
  the delivery of a bouquet of flowers from
  their local Hayes store which made their
  day. They were so delighted they rang
  teir local paper which then...

• In Brief
  22

  LYONS FARM in Worthing
  marked National Diabetes Week
  with educational tours around the
  store to offer guidance on how to
  eat a healthy, balanced diet. The
  local hospital's chief dietician also
  offered her support and...

• Rice to the occasion
  22

  WHEN ROBERT Jones, from stock control at
  Greenwich, decided to organise what he
  termed "Operation Tonne of Rice" to raise
  funds for people facing starvation in Africa -
  he turned to his colleagues for support by
  asking for...

• Say cheese
  22

  WARRINGTON'S LYNNE Hill was faced
  with an unusual request from a brideto-
  be when she was asked to
  produce a wedding cake
  with a difference - made
  from cheese.
  The delicatessen
  manager experimented
  with a variety...

• Success against the odds
  22

  HAVINGSPENTjust
  one year in England,
  HannanAli,a
  refugee from wartorn
  Somalia, was
  over the moon
  when she scooped
  eight GCSEs.
  The 16-year-old
  customer service
  assistant at Hedge End, fled civil war at
  the age of five...

• Abseil of the century
  23

  EIGHTEEN BRAVE colleagues
  abseiled down Crealy
  Adventure Park's highest slide
  to raise more than £2,000 for
  Comic Relief.
  The event was
  justoneofthe
  highlightsofafun
  day for region 25,
  attended by...

• Art for art's sake
  23

  EVERY YEAR kids from primary schools throughout
  Sunderiand are given the chance to dispiay their artistic
  talents in a painting competition.
  Sunderland store teams up with the city's public health
  department and the Food and...

• Bread and butter
  23

  THE LOCAL mayor
  exercised her ancient
  right to check the size of
  loaves in the borough
  when she visited
  Kettering store-and
  confiscated 250 finger rolls while she was at it!
  The event - all in the name of charity - took...

• Ride of a lifetime
  23

  DYNAMIC DUO Neil Whitehouse
  (pictured), regional business
  manager for district 21, and Jim
  Rutledge, store manager at
  Apsley Mills, raised a staggering
  £13,232 for Beds SNorthants
  Multiple Sclerosis Therapy
  Centre when...

• Wheels of steel
  23

  TWO SCHOOLS in Glasgow were each presented
  with a new mini bus against the backdrop of the
  city's Hampden National Stadium.
  Mike Price (left), regional operations partner
  for Region 36, presented the vehicles to
  Forrester...

• Colleagues have the key to great service
  24

  great service way has been
  eat success - and that's
  Icial. Over 60,000 colleagues
  ended the exhibition in
  res and 24,000 (one In five)
  rou had your say.
  * The Delivering Great Service
  team has been analysing your
  ' dback...

• Helping hands make light work
  24

  There's a new type
  of checkout at
  Pepper Hill-and
  it's popular with
  customers and
  Helping hand is a scheme
  designed to give extra help at
  checkouts for those who need it -
  particularly families. The store's
  checkout...