'The Journal', March 2003

Table of content

• Contents
  02

  contents
  features
  shop with a clear conscience 8
  the story of how one farmer
  has benefited from Fairtrade
  jobs for the girls 10-11
  how Sainsbury's is helping
  women in the workplace
  heroes show how it's done...

• Forward View
  02

  By Imelda Walsh, HR director.
  Welcome to the March edition of the journal. This is a
  great big hairy red nose month with our focus and
  fund-raising efforts being directed towards
  Comic Relief.
  I know stores are making a...

• Grape success for wine
  03

  SAINSBURY'S TRIUMPHED at the Off
  Licence News/Drinks Retailing Awards
  2003, announced last month, carrying off
  the coveted Wine Retailer of the Year Award.
  Judges praised the breadth of
  Salnsbury's wine range, the new...

• If I were boss...
  03

  Margaret Cherry from Alphington
  Road, Exeter, thinks listening is the key
  to good management.
  If I were boss, I would encourage all colleagues to
  listen.
  First, listen to our customers. We hold regular
  customer listening...

• Service and availability top the bill at Celtic Manor
  03

  AS THIS issue of the journal went to press,
  600 colleagues were gathering at Celtic
  Manor In Newport for Salnsbury's annual
  store managers' conference.
  The theme for this year's confereiTce
  was Delivering Great Service...

• No need to panic!
  04

  WHAT WOULD happen If your store
  burned down, or was flooded
  overnight? That's one of the many
  scenarios that business continuity
  manager Steve Mellish works out
  every day. Steve explained: "My job
  is all about protecting the...

• Retail Eye
  04

  the journal is keeping an eye on the
  retail world as reported in the national,
  trade and regional press.
  • Marks & Spencer is taking Its food-only format,
  Simply Food, to Ireland later this year. The first store
  is due to...

• Three more for Nectar
  04

  liCdcir
  NECTAR HAS announced that
  three new high street names
  have signed up to join the
  scheme.
  With sponsors
  Vodafone UK, First
  Quench and Adams now
  on board it is estimated they
  have the potential to bring up
  to three...

• Win a year's home and contents insurance
  04

  It's not just at work that we have to think about
  incidents that could affect our way of life. Accidents can
  happen at home and it makes sense to make sure your
  home and contents are well protected. You could have
  your home...

• A Mo-mentous book signing
  05

  FORMER CABINET minister Mo Mowlam visited
  Holborn business centre in February to sign copies of
  her autobiography Momentum.
  More than 100 colleagues gueued to get their books
  signed by one of Britain's most popular...

• Bites - Flower Power
  05

  bites
  FLOWER POWER
  Sainsbury's Art to
  You is helping
  regional arts
  bloom with a new
  exhibition called
  Flower Power on
  show at Norwich
  and Sheffield.
  Flower Power is
  the first major
  touring exhibition
  to explore...

• Just the job
  05

  SAINSBURY'S
  NEWEST graduate
  intake-all 108 of
  them-came to the
  Holborn business
  centre in February
  as part of their
  career development
  programme.
  Under the theme
  of Managing Your
  Own Career, the
  graduates heard
  how...

• Sainsbury's teams up with Conran
  05

  THE BLUEBIRD gastrodome on
  London's fashionable King's Road is
  to get a 10,000 sq ft unique
  Sainsbury's store.
  The store is due to open in April
  underthe banner "Sainsbury's •
  Market at Bluebird". A total of
  110...

• A greener alternative to diesel
  06

  THE MOST environmentally
  sustainable fuel available on UK
  forecourts is now available at
  Greenwich store.
  The new fuel-called
  GlobalDiesel - Is made from a blend
  of ultra-low sulphur diesel and
  processed rapeseed oil - the...

• A use for tapioca!
  06

  COM ING TO stores in April - the UK's first fully
  biodegradable carrier bags made from tapioca starch.
  Yes, that's the same tapioca that was regularly
  served in school dinners.
  The bags will initially be launched in three...

• Health and beauty gets a facelift
  06

  TWO HARROGATE colleagues are
  off to the famous health spa at
  Ragdale Hall, after helping to
  secure a massive 27 per cent
  uplift in health and beauty sales
  in-store.
  Harrogate was one of five
  stores to trial a new format...

• Bites - Top of the Shops
  07

  bites
  TOP OF THE SHOPS
  Sainsbury's is
  through to the finals
  in four categories of
  this year's Retail
  Week Awards. The
  finalists are: Coral
  Douglas of Berryden
  for Store Manager of
  the Year, Large
  Store; SAM...

• Celebrations for 40-year service achievers
  07

  CAN YOU believe that they joined
  Sainsbury's at a time when bar
  codes on goods were unheard of,
  computers were few and far
  between and the wine fixture was
  just a fraction of its current size?
  Seven colleagues who...

• Healthy start for charity projects
  07

  FOUR CHARITIES are set to benefit
  from cash - and nutritional
  expertise - from Sainsbury's.
  Ttie Children's Society, Home-
  Start, Kids Club Network and
  Diabetes UK have all set up projects
  to promote healthy eating...

• Introducing Sainsbury's commitment shares plan
  07

  LOOK OUT for the new
  Commitment Shares Plan, coming
  in March to replace Profit Sharing.
  Commitment shares will reward
  colleagues for their hard work and
  commitment to working together
  as one team.
  To be eligible for the...

• Shop with a clear conscience
  08

  Bananas, coffee, cocoa, honey, sugar
  and chocolate - some of the most
  popular products on supermarket
  shelves - are grown by small-scale
  farmers in poorer countries.
  And life can be tough for those
  farmers. Sometimes it...

• Dine in style!
  09

  IF YOU love to dine out - but like the thought of
  ^ ^ staying in - then Sainsbury's has the answer. It has
  introduced a new range of chef-inspired meals
  made with quality, mouth-watering ingredients.
  Sainsbury's Concept...

• In season
  09

  March heralds the beginning of the
  English watercress season, says
  Jane Curran, food and drink editor of
  Sainsbury's Magazine
  It's a constant source of irritation to me that
  watercress is used more as a garnish ^^^...

• Mum's the word
  09

  THIS MOTHER'S Day, Sainsbury's has
  an array of stylish gifts to make mum
  smile, whatever her tastes. Treat mum
  to those little luxuries she deserves.
  A packet of f reeze-dried rose petals in
  a chic ceramic presentation...

• Jobs for the girls
  10

  Why are there not more women store
  managers at Sainsbury's? What are
  the barriers that prevent them from
  reaching the role? And how is
  Sainsbury's addressing the issue?
  Janet Rubin, previously a group HR
  director for...

• Heroes show how it's done
  12

  Forthe second year running,
  Sainsbury's has rewarded its
  Great Service Heroes with
  cash prizes at a special
  ceremony. Winners received
  prizes ranging from £100
  to £1,000. Annie McNulty is off to Lapland -
  and it's all...

• Hold the front page
  14

  Introducing Sainsbury's media centre...
  what it does, and what it can do for you. Have you ever read a newspaper
  article mentioning Sainsbury's and
  wondered how it got there? Well,
  wonder no more. It's highly likely to
  be the...

• A role reversal
  15

  TwoSainsbury's
  colleagues
  swapped roles last
  year to gain a better
  understanding of
  thecompanyand
  theirroles within it.
  f/ie/oL/rna/caught
  up with Connor
  McVeigh and
  AlanBedwellto
  hearaboutthe
  trialsand
  triumphs...

• Here's to a cracking Easter
  16

  It's time to prepare for
  Easter, the second-busiest
  trading period of the year.
  Chocolate eggs, spring lamb and
  fresh daffodils... Easter is on its way,
  and with it comes a great
  opportunity for Sainsbury's-as well
  as the...

• November competition winners
  18

  Winning the £25 crossword is G Holder,
  at West Green. The £10 wordsearch
  goes to R Wallace, at Redhill.
  For a list of the winners in the rest of the
  competitions featured in the
  November issue, please send an SAE to
  the...

• Quick Crossword
  18

  ACROSS
  3. Thick woollen cloth (5)
  9. Communication with
  God(6)
  10. School absentee (6)
  11. Female relative (5)
  12. Saracen (4)
  15. Deal with (6)
  17. Huntsman's cry (5-2)
  19. Informal word for yes (3)
  20. Follow, happen...

• Solutions to January/February wordsearch and crossword
  18

  Across: 5 Tuba;7 Helicopter: 8 Yarn;
  10 Clog: 12 Spa: 13 Worthy: 16 Major:
  18Mia:20Abel:21Drip:22Raw:
  24 Naked: 25 Casing: 26 Lit: 27 Cosy:
  29 Knit: 33 Originally: 34 Team.
  Down: 1 Peg: 2 Bill: 3 Gong: 4 Sty: 5 Try:
  6 Burly:...

• Win a meal Jamie's restaurant
  18

  If you watched Jamie Oliver's recent TV series, Jamie's
  Kitchen, and you've tried to book a table at his restaurant
  only to find there's a very long waiting list, then you'll
  realise what a good prize ttiejournal has on...

• Have a break with Kit Kat
  19

  Nestle Kit Kat is determined to bring the
  country to a halt - but only for 15 minutes!
  Kit Kat staff are inviting the UK population to
  join them on Friday 21 March in a 15-minute break
  from everyday activities - in the office,...

• New soda shakes things up
  19

  Leading manufacturer Britvic Soft Drinks is shaking up the market with the
  launch of Freekee Soda at the end of March.
  The kids' soft drink is available in two flavours - Strange Strawberry and
  Odd Orange - in eye-catching...

• Sounds beautiful
  19

  Carling, the nation's favourite lager*, is proui
  announce The Beautiful South as the fifth band to be
  featured in its series of Homecomings gigs.
  Carling Homecoming takes big bands back to their
  roots to play ultra-exclusive...

• Express yourself
  20

  miles of loyalty
  Douglas Dunscombe, customer:
  As a regular reader of Sainsbury's/ourna/(supplied
  by my daughter who has worked at the Colchester
  store for 12 years), I would like to contribute a short
  story.
  I worked for...

• Cartoon
  21

  I thought you were going to leave the kids at your mum's

• Salient points
  21

  explain BOGOF
  Maureen Jackson, customer service assistant.
  Bishop's Stortford:
  I see we have increased our Buy One Get One Free
  offers.
  Wouldn't it be better to make these items just half
  price? On several occasions,...

• Clubbing together for charity
  22

  CAMBRIDGE UNITED Youth
  players (pictured with store
  manager Roy Clark and Cambridge
  United manager JohnTaylor)
  ditched their football for a day to
  pack shoppers' bags at Coldhams
  Lane - and raised more than
  £1,600 in the...

• In Brief
  22

  When regular customers to
  MACCLESFIELD, Mr and Mrs
  Bush, paid a visit to the store they
  were delighted to be presented
  with a bouquet of flowers and
  Champagne by store manager
  Steve King - to mark their diamond
  wedding...

• Val wins a new set of wheels
  22

  ORPINGTON'S VAL Bruce was
  certainly on a winning streak last
  Christmas - not only did she win a
  brand new car in the SSA lottery
  Christmas draw, but when she got
  back to work after the festive
  break, she found out she'd...

• What a team!
  22

  YORK'S MARK Watklnson joined his
  football team Harrogate Railway in pulling
  off an impressive win against Slough Town
  in the first round of the FA Cup. The
  Northern Counties East League side
  played eight guallfying games to...

• All the fun of the film
  23

  WHEN CHILDREN'S charity Naomi House
  discovered its camcorder was broken, it
  looked liketreasured moments over the
  Christmas period wouldn't be captured on
  film for the families of the children - until
  Lordshill store came to...

• Jonathan struts his stuff
  23

  WHITSTABLE'S JONATHAN
  Hand has danced his way to
  success by picking up first
  prize in a special street
  dancing competition in
  Blackpool, organised for
  people with learning
  difficulties.
  Jonathan, who has cerebral
  palsy...

• Parking problems solved
  23

  LONDON COLNEY is making life easier for its disabled customers
  by arranging for a colleague to oversee the blue badge
  parking area to ensure that only badge-holders use m ft.
  ^ the parking spaces.
  ft) One customer who was...

• Trolley good result
  23

  . THE EXCELLENT service offered by troiiev collector
  K Richard Atack at Cwmbran was so impressive it caught
  ^^ the eye of a local paper and landed him a nomination for
  4^^ He was nominated for the award by shopper, and
  I'.rJ'...

• Wolverhampton brings light relief
  23

  WOLVERHAMPTON IS
  well on its way to
  achieving its target of
  raising £2,000 for Comic
  Relief.
  Funds have been
  raised through donations
  and various SSA events,
  including fancy dress-themed days at Halloween and to...

• Hair we go for some Comic Relief
  24

  Red Nose Day is just around the corner and
  thousands of colleagues in stores across the
  country, as well as those at Holborn business
  centre, are gearing up for the big day. Sales of the Big Hair Do Nose
  topped one million in...