'The Journal', September 2003

Table of content

• Contents
  02

  features
  12-13 all right on the night
  the journal lifts the lid on
  the night shift
  northern exposure 14-15
  Yorkshire has a rich selection
  of local products that can be
  found on shelves nation-wide
  happYr birthdayr...

• Forward View
  02

  By Stuart Machin, retail operations director
  Welcome to the September edition of the journal
  where the main focus is around customer service, the
  importance of replenishment in achieving our
  availability targets, and the first...

• Every home should have one
  03

  THE NEW range of general merchandise
  products is already on its way to stores f ronfi
  around the world.
  From this autumn selected stores will
  sell a unique and exciting new range of
  homeware, clothing and toys together...

• If I were boss...
  03

  Anne Ames, night replenishment assistant
  at Kiln Lane, urges managers to learn more
  aboutthenight shift.
  When stores open at 7am, they look pristine. And that's
  down to the hard work of night shift colleagues, whose
  job it is...

• Healthy meals are kids'stuff
  04

  HEALTH AND innovation were
  key ingredients during this year's
  Design & Technology (D&T) week in
  June, as schoolchildren
  throughout Britain rose to
  Sainsbury's Taste of Success Food
  Challenge.
  The event - organised...

• Retail Eye
  04

  the journal is keeping an eye on the
  retail world as reported in the national,
  trade and regional press.
  • Budgens' first half trading statement revealed a
  3.6 per cent rise in like-for-lil food,...

• Sales up - but progress is slow
  04

  THE FIRSTquartertrading
  statement for J Sainsbury pic
  showed total sales up two per cent*
  and llke-for-like sales up 0.3 per
  cent* for the 12 weeks to 21June
  2003.
  The first quarter of 2002
  proved a tough comparitor...

• Bites - Petrol Vouchers on Automation Trial
  05

  bites
  PETROL
  VOUCHERS ON
  AUTOMATION
  TRIAL
  A trial of automated
  petrol vouchers
  startedin July. New
  software on the tills
  automatically
  generates petrol
  vouchers which will
  be printed at the
  bottom of the
  customer's...

• Deli delight
  05

  THERE WERE cheesy grins all round at Hazel Grove
  when the store's cheese counter was named Best
  Multiple Cheese Dell Counter, Central region, in this
  year's Retail Cheese Awards.
  The event, sponsored by Dairy Crest and...

• Fishy business is a winner
  05

  WEST COUNTRY fishery Interf ish has opened two new
  fish counters under the Southwest Seafoods brand at
  Paignton and Torquay stores.
  The first Interf ish counter was launched at Marsh
  Mills, Plymouth, last April, and has proved...

• Retailer seeks growers for long-term relationships
  05

  SAINSBURY'S LAUNCHED a
  nationwide competition to find the
  country's top growers at tliis year's
  Royal Sliow tield atStoneleigiiin
  ttie West Midlands.
  The unique scheme aims to
  highlight the importance of British
  produce and...

• Banking on new staff
  06

  SAINSBURY'S BANKplansto
  strengthen its in-store presence by
  recruiting new sales colleagues.
  The addition of new colleagues
  will enable the bank to expand its
  national sales network, increase its
  investment in people, and...

• Freedom from fear
  06

  FREEDOM FROM fear is a right everyone should be
  entitled to - and Sainsbury's is behind initiatives to
  ensure its colleagues are safe.
  On 17 September the company will take part in
  National Shopworkers Respect Day to mark the...

• Risky Business
  06

  IT'S PLAYED one, won one for
  Sainsbury's risk management
  team which, in its first-ever entry
  to the British Insurance Awards, is
  celebrating its win in the Risk
  Management category.
  Sainsbury's was the only...

• Bites - Be Good to Yourself's the best
  07

  bites
  BEGOODTO
  YOURSELF'S
  THE BEST
  Following Its
  recent relaunch
  Sainsbury's Be Good
  To Yourself ranqe
  has been voted by
  readers as'Best
  Diet and Healthy
  Eating Range'In
  Best magazine's
  Diet and Food
  Awards,...

• Bites - Triple win for bank
  07

  bites
  TRIPLE WIN FOR
  BANK
  Sainsbury's Bank
  has triumphed in the
  Your Money
  Magazine Awards
  2003, with an
  impressive three
  wins.
  The bank won awards
  for Best Direct
  Personal Loans
  Provider, Best Direct
  Home...

• Figuring out wastage
  07

  STATISTICS FROM Sainsbury's
  latest waste survey have revealed
  progress is being made in waste
  reduction.
  Particularly impressive is the
  fact that since the last survey in
  1997 the Group has halved the
  percentage of...

• Textbook lessons in great managennent
  07

  AMBITIOUS MANAGEMENT
  colleagues from retail, supply chain
  and the Holborn business centre have
  just graduated from Sainsbury'ssponsored
  courses at Manchester
  Metropolitan Univefsity Business
  School(MMUBS).
  The courses...

• All change with Cygnet
  08

  THE SUPPLY chain is undergoing significant
  change. As part of this modification, forecasting
  and planning is transferring from stores and into
  the hands of central supply teams at Holborn
  business centre.
  The move gives...

• Baking a success of it
  08

  IN RECOGNITION of Its bakery
  colleagues' expertise, Sainsbury's
  hosted the seventh Annual Bakery
  Awards in July.
  Bakery colleagues, suppliers,
  senior managers and the Holborn
  bakery team attended the event, to
  celebrate the...

• Bringing home the bacon
  08

  TWO LUCRATIVE new contracts
  have shown how businesses In
  Northern Ireland are continuing to
  benefit from Sainsbury's
  investment in the region.
  The first deal - worth £1 million a
  year - will see Grampian Country
  Pork...

• A tale of two cities
  09

  SHAW'S HAS opened two new store
  formats in Providence, Rhode Island
  and South Burlington, Vermont.
  Atwells Avenue, Providence, is
  Shaw's fourteenth store in Rhode
  Island and the company's first
  "neighbourhood store" designed...

• Bites - Former colleague wins organic award
  09

  bites
  FORMER
  COLLEAGUE WINS
  ORGANIC AWARD
  Four years ago,
  Malcolm Bull
  swapped his career
  as meat manager at
  Hedge End store to
  become an organic
  farmer.
  But his contact with
  Sainsbury's didn't
  end there-Malcolm
  now...

• Martin's on the ball for charity
  09

  ENGLAND RUGBY captain Martin Johnson made a
  guest appearance at the Holborn business centre in
  July - and brought along the RBS Six Nations trophy.
  Colleagues bought raffle tickets to win a signed
  England rugby shirt and other...

• Supply chain launch points the way ahead
  09

  THE REINVIGORATION of the supply
  continues apace with the opening of
  new fulfilment factories at Hams Hall
  in Birmingham, and Waltham Point in
  north London; and an automated
  K-line centre at Stoke. Another K-line
  centre is...

• It's all gone pear shaped
  10

  THE ENGLISH are coming. That's
  the message as this year's
  domestic fruit season approaches.
  The season is an important
  time for fruit sales as consumers
  move away from traditional
  summer fruits and on to...

• Oh baby
  10

  DURING SEPTEMBER pregnant
  woman can get tips on how best to
  indulge themselves - and their
  "bumps" in-store.
  Sainsbury's is sponsoring
  Tommy's National Pregnancy Week
  from 1-8 September.
  The event will be marked in
  stores...

• Pollen-free flowers not to be sneezed at
  10

  ALLERGY SUFFERERS can now
  enjoy a new range of pollen-free
  lilies. The flowers are just as
  beautiful as traditional lilies and
  guarantee no sneezing!
  Lilies are one of the nation's
  favourite flowers, with 18.75...

• Books reveal simple ways to success
  11

  ARE YOU barking about
  baking? Wild about wine?
  Well you're not alone, and
  to capitalise on that fact,
  Sainsbury'shas
  produced a range of
  exclusive books that
  will get even the most
  kitchen-shy
  characters excited
  about...

• Healthy eating's child's play
  11

  DIETICIANS ACROSS the country
  are linking up with Sainsbury'sBO
  food ad visors to support a new
  healthy-eating campaign among
  children called Eat 2 B Fit.
  As part of the campaign, food
  advisors are offering Eat 2 B...

• Hot off the press
  11

  Summer might be drawing to a close
  but those warm days still linger.
  Late summer conjures up bright, bold colours and
  fresh and hearty flavours, Ideal for enjoying in the
  September sunshine, or in the cooler evenings,...

• All right on the night
  12

  Evening and
  night shift teams
  are rarely seen
  by many of
  their daytime
  colleagues. Here
  the journal WRs
  thelid on their
  nocturnal lives. It's 6pm. And while most working
  people are on ttieir way home,
  having completed...

• Northern Exposure
  14

  Nowhere better illustrates
  Sainsbury's partnerships with
  local suppliers than those in
  Yorkshire and Humberside
  - a region with a rich legacy
  of quality food production The county of Yorkshire and
  Humberside is the largest...

• Happy birthday nectar
  16

  It's exactly one year since the launch of
  Nectar and the scheme has beconne the
  UK's biggest loyalty programme with
  more active accounts than any other. Simplicity Is the key to Nectar's
  success. Customers earn points
  wtien...

• Bottoms up
  17

  Big bold reds, crisp dry whites and Cliardonnays are
  tinree of the 10 wine styles that customers will find in the
  seasonal aisle during September's wine festival. The wine festival, running until the
  end of the month, is all...

• Express yourself
  18

  r . 1 ? ) Brailie on products
  Sue Bond, checkout assistant, Bamber Bridge:
  There were 157,820 registered blind and partially
  sighted people in the UK at the end of 2000. Why
  can't we put labels in Braille on items...

• Books to feast your eyes on
  21

  advice on food and drink from some of the most
  respected people in the business, Sainsbury's has the
  perfect read for you this season.
  The long-awaited first true autobiography of
  Beckham hits stores on 12 September. The book...

• Enjoy a Roman holiday with DOLMIO
  21

  Have you ever dreamed
  of eating spaghetti
  bolognese while sitting in
  a fabulous Roman piazza?
  The DOLMIO family will be hitting
  the nation's screens in an
  advertising campaign being
  launched in September - and to
  celebrate...

• A fine romance
  22

  DIANE SCHOFIELD,
  checkout operator at
  Stockport, spent many
  a month chatting to
  regular customer Peter
  Fiddler and his mum,
  little knowing where it
  would lead. Diane
  finally plucked up the
  courage to ask him out,
  and 12...

• Cheers to Knorr
  22

  PROVING THAT you can enjoy
  the rewards on offer through
  the journal's competition
  pages, here's a photo of
  Edgware's customer service
  assistant Carole Hall (right)
  enjoying lunch with a friend at
  Jamie 0liver's15 restaurant...

• In Brief
  22

  Special mention goes to
  ALTRINCHAM, particularly BWS
  manager David Dower, for hosting
  and supporting a number of events
  whicti fiave raised £5,700 for local
  charities over the past year. The
  store has hosted wine evenings...

• Scoring a century
  22

  WHEN GODALMING store learned
  one of its regular customers would
  be celebrating her 100th birthday
  shortly, the colleagues thought it
  would be a good idea to mark the
  occasion by presenting her with a
  bouquet and card.
  So,...

• Festival fun
  23

  COLLEAGUES FROM
  Altrincham-helped
  bytheirfamiliesenthusiastically
  supported the
  town's annual
  festival by parading
  a decorated float
  during the event.
  And their efforts
  were so good, their
  summerholiday
  theme won...

• Pioneers' Parade
  23

  A GROUP of former colleagues
  known as the Buntingford Pioneers
  relived the past when they visited
  the Hertfordshire depot.
  The colleagues earned their
  name because they were part of the
  original team sent from Blackf...

• Trike strikes it right
  23

  JACK BAN ISTER, son of Haydock
  depot driver Rob, received the best
  present he'd ever had when Haydock
  colleagues organised a raffle to buy
  him a tricycle.
  They raised £400 and presented
  the trike to Jack - who has...

• Have your say
  24

  We asked store colleagues
  whatthey thought of
  Rewarding Great Service - and
  here's what they had to say... "What attracted me to sign up to
  the scheme was the fixed hours,
  which are great for me. It maltes for
  a much better...

• Mystery Customer Measure results
  24

  The checkout service drive continues
  to bring improvements in Sainsbury's
  5« mystery customer measure scores.
  esults for period 4 show an increase
  in stores delivering 100 per cent on
  scan 'n' pack.
  • 71 per cent of...

• Spreading the word
  24

  September's wine festival will dominate TV
  screens this month. A Jamie Oliver ad will run for
  the whole of September, supporting the wine event
  in-store.
  There are three themes for press and radio
  advertising during the...