'The Journal', November 2003

Table of content

• Contents
  02

  features
  rethinking waste 12-13
  how good waste nnanagement
  can drive up your store's
  profitability
  at your service 14-15
  service and availability are
  priorities forthe business
  all I want for 16-17
  Christmas
  come to...

• Forward View
  02

  By Robin Lassiter, central retail
  operations director
  Christmas is fast approaching, and everyone across
  the business is gearing up for what is always a very
  exciting and enjoyable time. Of course, it is also a very
  busy time...

• Bakery WOWS at industry awards
  03

  TESCO, SAFEWAY, Morrisons, Waitrose
  and Marks & Spencer went home
  empty-handed from this year's annual
  Baking Industry Awards. It was left to
  Sainsbury's to pick up highly
  commended awards in both the Instore
  Bakery of the...

• If I were boss...
  03

  Ken Mclntyre, checkout operator at
  Monks Cross, would spend as much time
  as possible on the shop floor.
  If I were manager I'd spend 75 per cent of my time in the
  "engine room" of the store - on the shop floor - because...

• Quarter two trading statement announced
  03

  FINAL STAGES of the business transformation programme disrupted sales in the
  second quarter - with Sainsbury's Supermarkets' total sales increasing by 1.2 per cent
  in the 16 weeks to 11 October.
  While like-for-like sales fell...

• Competition Commission delivers its verdict
  04

  SECRETARY OF State for Trade and Industry
  Patricia Hewitt has decided against allowing
  Sainsbury's to bid for competitor Safeway,
  after hearing recommendations from the
  Competition Commission.
  The announcement was made at the...

• Lewis comes highly commended
  04

  ST CLARES store manager Lewis Elliott was "blown
  away" when he was highly commended at this year's
  Retail Industry Awards.
  The event was held in late September at the
  Grosvenor House hotel in London, and in the Store
  Manager...

• Retail Eye
  04

  the journal is keeping an eye on the
  retail world as reported in the national,
  trade and regional press.
  I A government-sponsored national debate about
  genetically modified crops and foods has found that
  many people in the UK...

• Shaw thing
  04

  SHAW'S SUPERMARKETS has
  agreed to buy five stores from
  GU Markets. The stores, all
  located in New Hampshire and
  Vermont, were converted to
  Shaw's format during October.
  The acguisition will add more
  than 100,000 sq ft of...

• Meeting of minds
  05

  MORE THAN 280 representatives
  from Sainsbury's 125 key suppliers
  gathered for the fourth annual
  Supplier Meeting in London in mid-
  September.
  Together with around 100
  Sainsbury's colleagues, suppliers
  listened to...

• Mystery customer measure results
  05

  THE PERIOD 6 mystery customer measure has again
  highlighted an increase in overall performance. Key scores
  are shown below with the equivalent figures for Period 5
  included in brackets:
  • the average score for scan 'n' pack...

• Surfs you right
  05

  PARENTS THROUGHOUT the country are getting online with their
  kids - thanks to Parents Online, a government initiative supported by
  Sainsbury's.
  Customers at Calcot Savacentre, Oldbury Savacentre, and Woolwich can
  pop into...

• Team maintains Continuity after blaze
  05

  THE TEXTBOOK response of
  Sainsbury's Business Continuity
  Management Team has helped
  minimise disruption at Huntingdon
  store, following a blaze.
  The fire started in the customer
  restaurant at 9.30am on Sunday 7
  September -...

• Bites - Rich with fish
  06

  bites
  RICH WITH FISH
  Sainsbury'shas
  introduced
  Mackerel, Anchovy
  and Ventresca Tuna
  fillets to its Taste
  the Difference
  range. The fillets are
  prepared using
  traditional Spanish
  or Portuguese
  cooking...

• Sheringham signs for Sainsbury's
  06

  PREMIERSHIP FOOTBALLER
  Teddy Sheringham is helping
  Sainsbury's search for budding
  football stars of the future.
  The English Schools FA Cup is a
  grass-roots football competition
  that allows youngsters from more
  than 20,000...

• Sporting chance for Nectar
  06

  SPORTS RETAILER all:sports has
  joined the Nectar reward
  programme, bringing the total
  number of outlets that accept
  Nectar cards to 5,580.
  Soon, alhsports's 4.9 million
  customers will be able to collect
  two Nectar points...

• Who says loyalty is a thing of the past?
  06

  SAINSBURY'S TO You customer Jo Mullins got a surprise when her
  shopping was delivered in September.
  For Jo has been shopping on-line with Sainsbury's longer than any other
  customer - so Sainsbury's rewarded her with a surprise...

• Bites - Quirky loan requests
  07

  bites
  QUIRKY LOAN
  REQUESTS
  Research
  commissioned by
  Sainsbury's Bank
  has revealed that
  consumers apply for
  personal loans for
  some unusual
  reasons. An
  estimated £27.88
  million will be used
  to settle tax...

• Comic Relief runs up huge total
  07

  THE MONEY'S in and it's official. Sainsbury's
  colleagues raised more than ever before during
  this year's Comic Relief efforts.
  From abseiling to fun runs, colleagues collected
  more than £627,000, helping push the total...

• New look for CSR website
  07

  SAINSBURY'S CORPORATE social
  responsibility (CSR) web site has
  been given a new look. Log on to
  j-sainsbury.co.uk/csr to find out more.
  CSR Is the process by which
  Sainsbury's manages Its relationships
  with Its key...

• Say hello to Holywood
  07

  A NEW 42,000 sq ft Sainsbury's
  store has opened at Holywood
  Exchange - adding to the Group's
  Northern Ireland portfolio and
  creating 350 new jobs.
  The long-awaited store opened
  its doors on
  16 September, following...

• Bites - Packaging good enough to eat
  08

  bites
  PACKAGING GOOD
  ENOUGH TO EAT
  Sainsbury's is
  worliingwith
  technology
  specialist, Stanleco
  pic to produce
  packaging that Is
  completely edibleperfect
  for
  customers
  concerned about
  the environment.
  Made from...

• Burden goes bananas
  08

  CELEBRITY CHEFand barbecue
  expert Ross Burden entertained
  shoppers at London Colney with
  sizzling demonstrations using
  the UK's favourite fruit - the
  humble banana - as the star
  ingredient.
  A great source of energy,...

• Great rates for colleagues
  08

  SAINSBURY'S BANK has lowered the rates on its
  credit cards for colleagues.
  After an introductory period of zero per cent for the
  first five months on purchases and balance transfers,
  colleagues will benefit from one of the...

• Sweet reward for William
  08

  ONE LUCKY Sainsbury's Bank
  customer is enjoying a huge
  spending spree after winning
  500,000 Nectar points.
  William Downie scooped the
  prize in a national draw, which
  customers automatically entered
  if they spent more than...

• Figuring out customers
  09

  STATISTICAL DATA about the
  shopping behaviour of
  Sainsbury's customers is being
  made available to suppliers.
  The project - devised by the
  business insights team and called
  Checkout, The Truth Behind The
  Numbers - is part of...

• French trip for wine colleagues
  09

  OFF LICENCE managers from 91
  stores have travelled to a vineyard
  in the South of France for a two-day
  conference on Sainsbury's BWS
  offer.
  The event was supported by
  Southcorp Wines - one of
  Sainsbury's biggest Australian...

• Learning the lessons of road safety
  09

  SEVERAL STORES and depots have held
  events to demonstrate the consequences of
  driving too fast - part of a drive to emphasise
  road safety awareness.
  The events coincided with Road Safety
  Week and aimed to highlight the...

• A whale of a time
  10

  LULU CORRIGAN from Fairfield
  Parldiad a special surprise for
  daughter Lucy. Lulu won a colleague'
  competition on Sainsbury's intranet
  - and the wtiole family were off to the
  premiere of the new Disney film,
  Finding Nemo...

• Huxley's heading towards Henley
  10

  DR THERESA Huxley, fresh produce
  quality manager, has won a place on
  a prestigious business
  development course at Henley
  Management College in
  Oxfordshire.
  The three-week course - worth
  £11,000 - was Theresa's prize...

• What a lotto funds for charity
  10

  TH E SSA Lottery fund donates some of its money to two very worthwhile charities each year.
  The grateful recipients in 2003 were CLIC (cancer and leukaemia in childhood) and Guide Dogs for the Blind. SSA chairman Ian Kenyon...

• Bites - Scottish Oats
  11

  bites
  SCOTTISH OATS
  Edinburgh-based
  baker Nairn's has
  won a contract to
  supply n^ini
  oatcakes to 20
  Sainsbury's stores
  across Scotland.
  The century-old
  baker has a wealth of
  traditional
  experience, and Its
  new mini...

• Braeburns are top of the tree
  11

  ENGLISH BRAEBURNS are now officially
  the nation's favourite apple - and for the
  first time, Sainsbury's is offering 100 per
  cent British Braeburns.
  Sainsbury's sold around 55 tonnes of
  Braeburns last year and this year...

• Hot off the press
  11

  Make the most of autumn's magical Bonfire
  Night, Halloween and the rustle of fallen
  leaves, with warming ideas from
  Sainsbury's Magazine.
  Sainsbury's Magazine gets wrapped up warm this
  November, ready to face the outside...

• Ice cream firm scoops up a lucrative deal
  11

  A SOMERSET-BASED ice cream company is
  tlie latest manufacturer to benefit from
  Sainsbury's supplier development
  programme.
  Award-winning Lovington's Ice Cream
  has won a contract to provide 29 Sainsbury's
  stores in the South...

• Rethinking waste
  12

  Investigating store disposaU/7eyoi/ma/
  finds more than surplus and rubbish. Waste is one of the least understood
  areas of store business. Colleagues
  know ttie codes of disposal, but
  once skips and wtieelie bins leave
  thie...

• At your service
  14

  In-store service initiatives are now delivering results, and a renewed
  focus on availability is set to ensure full shelves at peak trading times It's now six months since scan 'n'
  pacl< was introduced, and the hard
  work at the...

• Terry's a shop star
  15

  Sainsbury's had double success in this year's National t
  Customer Service Awards. Letchworth store manager |
  Terry Eastcott (right) picked up the trophy for customer
  service professional while Michael Coombes, a...

• All I want for Christmas
  16

  Come to Sainsbury's for a simply
  magical Christmas and stock up with
  all you need to enjoy the festivities Christmas comes but once a year -
  so the size of the opportunity is
  huge. And Sainsbury's is determined
  to make the...

• Express yourself
  18

  don't be a turkey!
  Nick Collingwood, in-store chef, Calcot Savacentre:
  When it comes to the festive period, we are all rushed
  off our feet, and the turkeys fly off the shelves. And
  the turkey-ordering service seems to go...

• Cartoon
  19

  KEEP YOUR IDEAS
  TO YOURSELF IN
  FUTURE!!

• Salient points
  19

  pharmacy push
  Sandy Habens, head of pharmacy. Badger Farm:
  We never seem to see or hear much about a very
  worthwhile part of Sainsbury's - the pharmacies.
  My colleagues and I would like to tell you we do
  exist - and are doing...

• July/August competition winners
  20

  Winning the £25 crossword is Pam Coulson from Reading.
  For a list of winners in the rest of the competitions
  featured in the July/August issue, please send an SAE to
  the journal at the address on page 2.

• Putting on the glitz
  20

  It's Hollywood meets the silver screen as
  Virgin Cosnnetics hosts the glitziest party
  in town this Christmas.
  Virgin Cosmetics' Icon and Goddess ranges are made
  up of the most dazzling Christmas make-up,
  perfume, and bath and...

• Quick crossword
  20

  ACROSS
  3. Appeal earnestly (5)
  8. Anyanimalwithtwofeet(5)
  10. Russian spirit (5)
  11. Unit of weight (3)
  12. Based on truth (5)
  13. Army officer (7)
  15. Representative (5)
  18. Anger, wrath (3)
  19. Bring into being (6)
  21....

• Solutions to October crossword
  20

  Across: 3. Pumps; 9. Raisin; 10. Aikido; 11. Evict; 12. Whip; 15.
  Turnip; 17. Detroit; 19. Dry; 20. Lotto; 22. Steel; 24. Ebony; 25.
  Nadir; 27. Sew; 29. Coastal; 32. Crayon; 34. Erne; 35. Noise; 37.
  Retain; 38. Evolve; 39....

• Bonne appetit!
  21

  Bonne Maman, Britain's top-selling range of
  premium conserves, is currently sponsoring the new
  Channel 4TV show French Leave.
  And to complement this sponsorship, the
  manufacturer is offering/ourna/ readers the chance
  to win a...

• Make Center Parcs the apple of your eye
  21

  Leading soft drinks company Britvic Soft
  Drinks lias announced Apple as the new
  flavour for its hugely popular children's drink
  Fruit Shoot from Robinsons.
  And to celebrate the launch of Fruit
  Sfioot's latest addition,...

• Having a ball
  22

  LESS ESTEEM ED maybe than the teams currently
  battling it out in the Rugby World Cup - but far more
  important - is Sainsbury's Griffin Rugby FC.
  The club enjoyed a reasonably successful
  season, finishing mid-table in the...

• In Brief
  22

  After PRESTON bakery assistant
  Peter Doyle's mother, Karen, had
  completed a sponsored walk for
  Alder Hey Hospital and raised
  £1,650, the store gave her a
  Charmin Bear and a signed
  photograph of Liverpool footballer
  Michael...

• Sue is on the Marks
  22

  SUE FENDT, who works in
  the home shopping
  department at Enfield,
  north London, is
  continuing her good work
  for St Mark's Hospital
  Foundation with the
  support of her colleagues.
  The store held a fun
  day to support...

• Taking to the air
  22

  THORNE ROAD in Doncaster
  celebrated Yorkshire Day in style
  by organising an event in aid of
  the Yorkshire Air Ambulance.
  Colleagues and customers raised
  more than £2,500.
  Thef un-filled day included
  tasting and sampling of...

• Birthday treat
  23

  IT WAS the perfect birthday for Warlingham
  store trainer Elaine Webb when she celebrated
  her big day at Jamie Oliver's London
  restaurant, 15. Not only did she get to meet the
  Naked Chef, but also got him to sign her menu.

• SSA celebrates football
  23

  THE SEVENTH annual SSA Football
  Tournament was held at Powerleague,
  Sheffield, In late September.
  The event was a huge success - the
  biggest and best to date - with 32 men's
  teams and 18 women's teams from every
  location...

• Top of the mags
  23

  A RECORD fell at Harrogate when the store sold more
  copies of Yorkshire Life magazine than ever before.
  The 822 copies sold broke Harrogate's own record for a
  single store. And the magazine was so impressed, it
  presented...

• Trolley good idea
  23

  PRESTON AND Walsall have
  come up with a great idea to
  lessen the impact of
  abandoned trolleys in their
  areas - and, at the same time,
  help local charities.
  Preston's St Catherine's
  Hospice is raising funds by
  selling...

• 15 minutes with...Procurement
  24

  In the first of a series of monthly Q&A sessions,
  f/ie/oL/ma/speakstoJohn Green, head of
  procurement, about life in his department In a nutshell, what does the
  procurement team do?
  We are responsible for buying the
  goods and...