'The Journal', March 2004
- Ref. No: SA/SC/JSJ/58/2
- Format: Publication
- Date: Mar 2004
- Level: Item
- Extent: 1 volume
- Access: Open
Table of content
-
Contents Page
02
healthy future 13
for pharmacies
how pharmacies can get customers
and the business into good shape
retail in detail 14-19
how Sainsbury's strategy will be
implemented in-store good 20-21
business sense
open, fair,... -
Forward View
02
By Sir Peter Davis, Group chief executive
Welcome to the March issue of the journal.
In this issue, we will be focusing on the retail
conference which was attended by store managers
last month in Birmingham. It was an... -
Doing the Double at Retail Week Awards
03
SAINSBURY'S HAS been
shortlisted for two trophies in this
year's prestigious Retail Week
awards. Tim Sutton, store manager
at Forestside, has been nominated
in the store manager of the year
category while PImlico is up for... -
If I Were Boss
03
SAINSBURY'S HAS been
shortlisted for two trophies in this
year's prestigious Retail Week
awards. Tim Sutton, store manager
at Forestside, has been nominated
in the store manager of the year
category while PImlico is up for... -
Counting the Awards
04
the awards
TIP-TOP counter displays enabled
Liverpool and Brentwood to triumph in
this year's Sainsbury's Meat and Fish
Awards.
The internal awards recognise the
excellence of in-store counters - and it
was Liverpool's meat... -
Retail Eye
04
the journal is keeping an eye on the
retail world as reported in the national,
trade and regional press
Tesco has announced that it has made an offer to
acquire the entire issued share capital of Adminstore,
which owns 45... -
Taking the Milky Way
04
THE FUTURE of British organic milk is looking healthier
after Sainsbury's signed a new five-year agreement
with the Organic Milk Suppliers Co-operative (OMSCo).
The agreement with the co-operative - the UK's
largest and... -
Bites - Eileen Contributes to Major Improvement
05
EILEEN
CONTRIBUTES TO
MAJOR
IMPROVEMENT
Mystery shoppers
found a marked
improvement in
Sainsbury's Banl<
in-store
merchandising
compliance during
November and
December. Overall
scores were up 6.2
per cent to 74.1... -
Driving Out Drive Outs
05
PETROL THIEVES are set to be
stopped in their tracks thanks to a
new police initiative to win the fight
against PFS crime.
The project - known as Drive Off
Theft - uses drive off information
from all petrol retailers... -
Pet Cover Gets Better
05
PET INSURANCE from Sainsbury's Bank has been
relaunched - and now It's even better value.
Many improvements have been made to the cover.
For example, vets' fees for accident or illness have
increased from £6,000 to £6,500... -
Spirited Response to BWS Theft
05
FIFTY-ONE stores saw a sales Increase on spirits over
the Christmas period - and It was all thanks to new
security caps.
The caps, which contain a radio frequency
transmitter, are fitted to the top of all spirit bottles
when... -
Dieting - the Healthy Way
06
DIETING IS a hot topic.
Hours of TV shows are dedicated
to weight loss, tabloids rave about
celebrities' eating fads, and doctors
hypothesise about food and healthy
living.
It's a complicated subject and
there's a lot to... -
Making IT Simple
06
ITsimple
FINANCING ARRANGEMENTS
for IT look set to be simplified as
Sainsbury's plans to buy Swan
Infrastructure - the specialpurpose
vehicle set up to own
the Group's IT assets.
The move follows
Sainsbury's outsourcing of... -
Take French Leave for a Discount
06
TASTE LA difference, and save up to
15 per cent at Sainsbury's wine
store in Calais, France - and at the
same time save 20 per cent on a
standard P&O ferry crossing!
Sainsbury's colleagues can
benefit from a a 15 per cent... -
A Scheme Worth its Salt
07
SECONDARY SCHOOL pupils
throughout Scotland are taking
part in Sainsbury's Scottish
Healthyliving Food Challenge
2004.
Launched in conjunction with
the British Nutrition Foundation
and Design & Technology
Association... -
Bites - Linda Loves Sainsbury's
07
LINDA LOVES
SAINSBURY'S
Linda Barker has
warmly praised
Sainsbury's nonfood
range in her
Daily Express
column. Not only
does she heartily
commend the
quality of the
range, she
compliments the
attention given to
the... -
Local Lamb Goes West
07
FRESH WEST Country lamb availability has Increased
by 57 per cent and is now making its debut on the
shelves of an additional 16 stores. This follows
Sainsbury's exclusive deal with Lloyd Maunder to
produce lines using only... -
Top of the Range
07
BE GOOD To Yourself has won Best Healthy Eating
Range at ttie Top Sante Health & Beauty Awards 2003,
as voted by the magazine's readers.
The accolade is quite a coup, especially as Top Sante
is the UK's leading health title,... -
Applause for Shaw's
08
applause for Shaw's
THE NEW year brought two prestigious
commendations for US operation Shaw's.
The first was for the stunning design of its new
Prudential store in Boston, Massachusetts, which
received a 2003 International... -
Beating the Big Freeze
08
SALES OF hearty comfort food saw
an increase as customers sheltered
from the cold during the big freeze at
the end of January.
Sales of soup increased by 30 per
cent and there was a 20 per cent
increase in the sale of hot... -
Bites - Write to Reply
08
bites
WRITE TO REPLY
Customers of
Cobham, Golders
Green, Grimsby
and Tollgate have
all written to
Salnsbury's chief
executive Peter
Davis recently, to
praise the service
they have
received from
colleagues at... -
Waltham Point Plays Host to USDAW Visit
08
USDAW GENERAL secretary Sir Bill
Connor joined Group chief
executive Peter Davis for a tour of
Walttiam Point, Sainsbury's new
automated distribution centre.
The aim of the visit was for Sir
Bill to gain an insight into... -
Top Offer with E Top-up
09
Electronic Top Up (E Top-up) and E Voucher are now
available in all Sainsbury's stores and petrol filling
stations.
E Top-up and E Voucher are quick and easy ways to
top up pre-pay mobile phones and provide... -
Weekends with Nectar
09
Fancy taking a break?
Sainsbury's and Best Western Hotels have teamed up
this spring to give you a fantastic "two nights for the
price of one" Nectar offer at participating Best Western
Hotels. All you need to do is:
1.... -
Documenting Dyslexia
10
CHIPPENHAM STORE trainer
Sharon Kalidoski looks set to become
the star of an inspiring television
documentary after agreeing to be
filmed as she tests a new aid for
dyslexia.
Sharon was diagnosed as being
dyslexic aged 11.... -
Pensions Get Smart
10
THE WAY pension contributions are
paid will change in April, to a system
known as SMART.
how does it work?
The nnajor advantage of SMART is
that colleagues will benefit from
paying less National Insurance,
which means... -
Ruby Celebrations for Long servers
10
TWELVE COLLEAGUES, along with a guest of their choice,
attended a lunch at London's Savoy hotel on 29 January
to celebrate 40 years' service with Sainsbury's.
The luncheon was hosted by Sir George Bull, Tessa
Bull, John... -
Choc Full of Offers
11
IT SEEI^S Christmas is hardly over, and here we are,
getting ready for Easter. But what an Easter it promises
to be, with a variety of promotions for all '
the family. ""
A much more relaxed holiday season,
Easter offers... -
Farmers Set for Organic Growth
11
SAINSBURY'S HAS exceeded its
pledge to reduce the amount of
imported organic food, increasing
the proportion of British organic
produce to 65 per cent.
In January 2002, director of
trading Ian Merton made a... -
Happy Birthday Fairtrade
11
THIS MONTH the Fairtrade
Foundation celebrates thelOth
anniversary of its Fairtrade mark.
And to connmemorate the
occasion, Sainsbury's is holding a
series of special events in-store.
From 3 to 14 March, plinth
promotions... -
Hot off the Press - Sainsbury's Magazine's
12
Sainsbury's Magazine's March issue
delves into ttne wonders of jewel-bright
rhubarb and offers some top tips to make
your mother's day on 21 March
What could be better than the tartness of «/
fresh rhubarb, transformed into... -
Just the Ticket
12
CUSTOMERS
LOOKING for
quick and easyto-
cook meals
using raw, fresh
ingredients now
have even more
choice. That's
because Sainsbury's
hasexpandedtheJust
Cook range to offer 60
choices of raw meat,
chicken, turkey and... -
Mum's the Word
12
GET READY for Mother's Day on 21 March because
Sainsbury's has everything you need to make mum's
day perfect.
There are more than 100 fantastic gift ideas. These
range from f(oral writing sets and recipe folders... -
Healthy Future for Pharmacies
13
It's not just customers who benefit from
pharmacies - the business does too
In recent years, the pharmacy
counter has become a common
sight in larger Sainsbury's stores.
Offering all manner of effective
medicines, health... -
Retail Conference
14
This year's retail conference chose
delivering tlie strategy as Its theme.
Here's what Salnsbury's will focus on
to deliver its business plans.
Notice anything different about
your store manager recently?
Almost 500 of them... -
Retail Conference: Time to Trade the Business Harder
14
Retail director Adam Fowle and director of brand
marketing Jeremy Schwartz kicked off the
conference with a look at Sainsbury's achievements
over the last year, and then outlined the strategy for
the next 12 months.
The pair... -
Retail Conference: Customer - Delivering Great Service
15
Jon Hartland, retail operations
director, west, and Sarah
Trowbridge, retail support
manager, customer services, led
a session focused on the
customer - and they had great
news. "We've come a long way in
a year and have... -
Retail Conference: Operations - Following the Process
15
Central retail operations director, Robin Lassiter,
Connor McVeigh and Kevin Plant, retail operations
director, north east, livened up a seminar on
compliance with a game of "Play your compliance
cards right".
Stock loss is a... -
Retail Conference: Colleague - Right People, Right Skill
16
Peter King, retail operations director, east, and Carol
Muldoon, zone HR partner, east, are determined that
stores have the right people with the right skills in the
right jobs and their session concentrated on just... -
Retail Conference: Performance-Right Place, Right Time
16
Scheduling is just as important for the business as great service -
and that was the message to come from the session led by Ralph
Llanwarne, retail operations director, north west, and Abigail
Bracken, zone HR partner,... -
Retail Conference: View from the Top
16
In his keynote speech, Group
chief executive Peter Davis paid
tribute to the work of chairman
Sir George Bull, who retires in
March.
He went on to remind store
managers how far the company
has come since the... -
Retail Conference: Banking on Success
17
When is a store manager not a
store manager? When he's a
banker.
Tim Pile, chief executive of
Sainsbury's Bank, had nothing
but praise for his successful
bankers. "We've had another
terrific year in a tough market,"
he... -
Retail Conference: Looking to the Future
17
As snow fell outside, Adam Fowie and managing director Stuart Mitchell
closed the conference with their view of Sainsbury's and its future.
After 18 months at Sainsbury's, Adam knows the key to success is the
quality of... -
Retail Conference: Raise a Glass to the Winners
18
Thirteen
colleagues were
recognised in the
2004 retail
awards for their
contribution to
the business
The retail conference was also an
opportunity for store managers to
celebrate success among their
colleagues. The... -
Good Business Sense
20
Sainsbury's reputation has been built
on quality products, excellent service,
and upright and ethical conduct The Corporate Social Responsibility
(CSR)team works to ensure the
business is always open, fair and
honest in all... -
Express Yourself
22
greeters gone
Bill Worsley, ex-greeter, Hull:
The role of greeter at the local
store where 1 work has just
ceased to exist. This decision, we
were told, came from the
business centre.
1 can't see any logical reason
behind... -
Cartoon
23
VoUR NEW Wire <:/^RRiER»
I t HOUDS PRINK BfTTER
THAM HE l>0^ -
Quick Crossword
24
quick crossword
.'6 Z7
29
> •
i-= ACROSS
1, Mocks (6)
7. Exciting film, book, etc. (8)
8. Lake(4)
10. Skiing race (6)
11. Prior to (6)
14. Trafficlightcolour(3)
16. Bravery award (5)
17. A prophet (4)
19.... -
Win Barrels with Boddingtons
24
win barrels with Boddingtons
Bodtfingtons has launched its new Draught Barrel in
3 0 0 Sainsbury's stores.
And to celebrate, the journal i)as teamed up with
Interbrew to offer readers the chance to win a state-ofthe-
art... -
Celebrate 'Just Cook' with Rick Stein
25
Just Cook
with fc<^|«v\
As mentioned earlier on page 12, Sainsbury's has
launched a new range of Just Cook dishes in response t o
customers who are demanding raw, fresh ingredients
which are guick and easy to cook.
And to... -
Get Tango'd
25
get Tango'd
Leading soft drinks company
Britvic Soft Drinks' new Tango onpack
promotion, linked with gaming
giant PlavStation®2, is offering
drinkers the chance to Play4Real
with 4 0 , 0 0 0 Tango and
PlayStationZ prizes... -
Wordsearch
25
wordsearch
OURword grid is hiding 10
words extracted from Beatles
songs. You'll find the answers
in the grid written either
vertically or horizontally.
1, lude
2. Lane
3. Rigby
4. Day
5. Paperback
6. I To Hold Your... -
Good Home Cooking
26
cooking
A FUN day on Peterborough's
produce department resulted in
one lucky customer being treated
toagourmetmealforstxinher
own home, prepared by a chef
whose food has graced the tables
of the Oueen and former... -
Graduates are a Real Hit
26
DURHAM PTM Eileen Bewley has been
working with a hit team of five
Sainsbury's graduates to promote the
various opportunities available within
Sainsbury's for graduates.
Toensureundergraduatesat
Newcastle and Durham... -
In Brief
26
A great ambassador for the
business is "Billy the Butcher",
who works on BLACKHALL's
meat counter. Billy McGregor has
been featured on all Simon Howie
advertising, including thelOfthigh
car park posters, since last
summer... -
Buzzing Around
27
TAMWORTH STORE qreeter Ken
Patterson recruited 35 new
Nectar customers over two days
whenhedonnedthisfetchinq
bumble bee outfit to promote the
advantages of the scheme. The
idea was the brainwave of
customer service manager... -
Community Care
27
A RUN-DOWN community centre based in Avenham, Preston, has
had a facelift with a difference. Managers from different
businesses in and around Preston, including Preston store
manager Jutia Blackett, gave up their free time to... -
Royal Descent
27
FIVE COLLEAGUES from Dewsbury
raised almost £400 for the National
Kidney Research Fund by abseiling
down the Royal Armouries Museum
in Leeds. Not content with that 90ft
drop, the team is now in training for
the 200ft drop... -
Winnie from Winterstoke
27
WINTERSTOKE ROAD has donated a giant Winnie
the Pooh and more than £700 to the Rainbow
Centre, a local charity which helps children with
serious illness or bereavement. The money came
from the store's penny back scheme.... -
15 Minutes with...Microchoice
28
Continuing its series of montliiy Q&A sessions,
f/7eyoL/rna/quizzesSaraliO'Sullivan, senior
microciioice analyst about the department In a nutshell, what do the
microchoice team members do?
We provide the analytical...
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