'Sainsbury's Journal', October 2005

Table of content

• Contents Page
  02

  Inside.
  In the news
  3 Four in a row in Grocer 33
  price clnecl<
  Your news
  5 Emerald Park wins Investors
  In People
  6 Lambandbeef by royal
  appointment
  7 Cheesey grins at Burnley
  8 Access for all at Warren Heath
  Industry...

• Up Front
  02

  There has been a fantastic reaction
  M Mto the launch of "Sainsbury's - Try
  something new today." Thank you for all
  your efforts to make the launch a success. In
  store, the PCS looks great and supply chain
  colleagues have...

• Best cellars
  03

  The BWS team has done i
  again - they've won the o
  Wine Supermarket of the
  award at the Internationa
  Challenge Awards.
  Wine category manag
  Jane Hughes was delight
  with the win. She said: "We're
  thrilled. We have now won...

• Great catch at seafood awards
  03

  Sainsbury's has picked up
  first prize In the multiple
  category at this year's
  Seafood Retailer of the Year
  awards - for the second year
  running.
  Being first to market
  mussel tanks and
  implementing a successful
  in-store...

• Great four value in Grocer 33
  03

  Proof that Sainsbury's
  products are great value came
  from The Grocer33 pricing
  survey not once, not twice... but
  four times in a row!
  Sainsbury's won the top slot
  for the first time on 27 August
  when The Grocer...

• Brand new look for Sainsbury's website
  04

  There's a whole new look for
  sainsburys.co.uk - the website
  has been given a complete
  makeover to reflect the new
  corporate branding. The
  structure and layout have been
  simplified so it's easier to
  navigate, and there are...

• Cover up on holiday
  04

  For most people, holidays are among the highlights of the year,
  but they can turn into nightmares. That's why you need travel
  insurance.
  Don't forget travel insurance when planning a half-term
  trip or Christmas getaway. One in...

• The key to unlocking your trolley
  04

  Frustrating isn't it? You need a
  £1 coin to unlock your trolley
  but you're fresh out of change.
  Now there's a solution - a trolley
  coin designed to fit any £1
  trolley lock. And it comes
  attached on a handy keyring so
  you...

• Double success for Emerald Park
  05

  Emerald Park is the latest depot to
  be awarded Retail Service Centre
  status - thanks to the hard work of
  colleagues In achieving their key
  performance Indicators.
  The depot was set challenging
  targets in pick accuracy,...

• Sharesave
  05

  of making Sainsbury's great agaii
  Look out for more information in the October monthly briefing
  and your chance to apply in November.

• Austin power
  06

  Stuart Austin from Waltham
  Point depot certainly went
  the extra mile for a customer
  when he found a handbag in a
  rubbish bin.
  On his way home from work,
  Stuart noticed the new-looking
  handbag in a bin.
  Thinking it had been...

• Bags of potential
  06

  Have you ever wondered
  how much it costs to
  give away free carrier
  bags to customers?
  Well, last year it was a
  whopping £16 million -
  and that figure is set
  to rise.
  And then there's the
  environmental impact,
  too. In...

• Fact
  06

  Sainsbury's has
  been listed in the
  Dow Jones
  sustainability
  index which helps
  the investment
  community make
  more informed
  decisions on
  behalf of their
  clients and tracks
  sustainability
  performance.

• Lamb and beef by royal appointment
  06

  Lamb and beef reared in the
  far north of Scotland will
  soon be on sale at 23
  Sainsbury's stores thanks to
  an initiative launched by
  HRH Prince Charles, The
  Duke of Rothesay, on behalf
  of the Northern...

• Burnley deli say cheese
  07

  Burnley deli colleagues are full of cheesey
  grins after becoming Northern Regional
  Winner in the Retail Cheese Awards
  sponsored by Dairy Crest and The Grocer.
  "It's the first time we've entered an
  award like this," said CTS...

• Customer Corner
  07

  QWhere can I go to get
  details on all Sainsbury's
  products and services?
  AWith the re-launch of the new
  look public website last
  month (www.sainsburys.co.uk), we
  have published some useful
  Question and Answers under...

• What's in a name?
  07

  Meet Mary Salmon, a food technologist on
  deli products - and one of her products
  (you've guessed it) is salmon pate!
  Do you have an appropriate name for
  your job? The media centre is on the
  lookout for colleagues with...

• Access for all at Warren Heath
  08

  Warren Heath colleagues are
  celebrating being nominated for
  an award for their work in
  recruiting and retaining disabled
  colleagues.
  Personnel and training
  manager Lisa Simister explained:
  "We've always believed...

• Joining the pension is simple
  08

  Sainsbury's and Legal &
  General have introduced
  simplified joining for the
  stakeholder pension. All you
  have to do to join the
  stakeholder pension is
  complete and sign a onepage
  form. There are no
  complicated...

• Shaw-fire success
  08

  Four of the five stores
  bought from Shaws have now
  been converted to Sainsbury's
  Locals.
  The first, at Maidenhea(
  opened in July swiftly
  followed by Stanwell, Woki
  and Camberley. The final s
  at Chessinqton will open...

• Communication and lots of team spirit
  09

  In the Rustington Sainsbury's to
  You department in West Sussex,
  a combination of teamworking -
  both within the department and
  with store colleagues - and
  knowledge of the customer
  contributed to this year's retail
  award...

• Keeping up appearances
  09

  Confidence and competency are
  the cornerstones of the awardwinning
  Torquay dell
  department, according to dell
  manager Pam Mellish.
  "Customers expect to see a
  freshly stocked, attractive
  counter and they like to watch
  their...

• Monkey business
  10

  Notice anything unusual about this photo? Did you
  spot the gorilla? That's more than some customers did! Did your manager come back from
  the management conference
  talking about gorillas? Then you
  know the thinking...

• Try Something New Today
  11

  Sainsbury'snewad
  campaign is set to fire up
  customers' imagination Customer director Gwyn Burr
  unveiled Sainsbury's new
  advertising campaign -
  try something new today
  at the management
  conference. It's a new
  departure for...

• New look for Holborn
  12

  There's a new look for H o !
  The offices have been relaunched as
  the store support centre, reflecting the key
  ro"le that stores play at Sainsbury's. Out g
  paintings and artwork and in come posters
  of colleagues celebrating...

• New strategy for JS Restaurants
  12

  Retail director Ken McMeikan
  had great news for JS
  Restaurants colleagues - they
  will continue to be managed by
  Sainsbury's. " I have met many
  colleagues who believe we can
  run our restaurants better
  than anyone so we'll be...

• What am I bid?
  12

  Christmas is comingand
  Sainsbury's has
  already identified 11
  hero lines where there's
  potential for sales
  uplift. Each of these
  lines is being supported
  by a board director -
  so make sure you've
  got plenty of stock...

• Convenience is up for the challenge
  13

  Managing director of
  convenience, Jim McCarthy,
  gave a quick overview of the
  progress made in convenience
  in the last year. "We have
  doubled store numbers from
  130 to 265 and driven our
  conversion programme at a
  pace. As a...

• Leap forward for supply chain
  13

  The supply chain has made huge
  leaps forward in the last 11 months -
  but there is still a long way to go,
  said supply chain director
  Lawrence Christensen.
  The focus on availability has
  been rolled out to all stores and...

• What did the delegates think?
  13

  "It was great to be able to celebrate success,
  particularly on the work around the supply
  chain. It was also refreshing to see the whole
  management team all under one roof."
  Paul Gilligan, store manager, Islington
  "I came...

• "We're living the values"
  14

  It's one year since Sainsbury's launched its
  goal and values. At the management
  conference, Justin King made awards to six
  colleagues who exemplify each of the values Ringing endorsement for Bells
  reat service
  "ivessaler...

• Tell Justin
  16

  Colleagues' bright ideas are still flooding in to Tell Justin.
  Here's how two colleagues have made a difference to the business Weekend
  starts here
  Debby Jones was working a very
  frustrating shift one Sunday
  morning wtien she...

• Protecting people, property and profit
  17

  The retail industry loses £1 billion
  every year to theft, fraud, burglary
  and other offences. It's big
  business, and Sainsbury's is taking
  the problem seriously.
  The new profit protection group
  (PPG) has been set up to...

• Introducing...the gratsuma!
  18

  A new citrus fruit went on trial in selected
  stores in September. Called the gratsuma,
  it's a grapefruit crossed with a satsuma.
  The fruit has the look and taste of a
  traditional satsuma with a mild grapefruit
  taste and...

• Time for tea
  18

  Beautifully designed bone china used to be the
  preserve of the wealthy, only making an appearance
  on special occasions. Not any more.
  Award-winning tableware designer Simon
  Stevens has created a range that is so desirable
  -...

• UK kiwi fruits coming soon
  18

  The first ever kiwi fruit grown In the
  UK will go on sale in stores next year.
  Until now the fruit has only been
  grown In temperate regions of New
  Zealand, California, Italy, Greece and
  Chile. However, specialist...

• "We tried something new"
  19

  Linlithgow
  colleagues have
  been inspired by
  Sainsbury's new
  ad campaign to try
  something new
  Colleagues at Linlithgow have been
  cooking up a storm since they
  heard about Try something new
  today. They're all really...

• Shining stars
  20

  More examples of great service are rewarded with Shining Stars Are you one of the brightest stars? Nobody knows when mystery
  customers come to stores. But did
  you know that they make a note of
  exceptional service and pass...

• "We all got active for Active Kids"
  21

  Active Kids has been a huge success - but it couldn't have happened
  without the support and enthusiasm of colleagues in stores. Here's how
  some of you celebrated the scheme
  A windy st
  at Chesterfield
  Chesterfield colleagues...

• Briefs
  22

  BANBURY colleagues and the
  BridQestone tyres team made
  sure customers t ravelled safely
  this summer by conductinq tyre
  checks durinq the BritiSh Grand Prix weekend on 10 July. The
  team also brcuqtrt a Formula
  One Ferrari...

• "We auditioned for The X Factor"
  22

  Colleagues Beulah Edwards and
  Anthony Little became stars overnight
  after auditioning for ITV's The X Factor Checkoutassistant Beulah
  Edwards and customer service
  assistant Ant hony Little decided
  to have their shot at...

• 90 years young
  23

  Marsh Mills store manager Chris Forster visited loyal
  customer Nell Martin on her 90th birthday. Nell loves
  Sainsbury's Basic rice pudding and has a tin a day.
  Chris took with him a bunch of flowers, a birthday
  card with...

• All in the name of charity
  23

  Colleagues across Holborn and Accenture completed
  the 10k London Bridges walk as part of the Charity
  Challenge 2005 raising over £3,000.
  Each year the retail team organises a series of
  charity events under the umbrella of the...

• Friends reunited
  23

  Chesterfield checkout assistant Jayne Hardy
  appeared on the ITV programme With a little
  help from my friends, screened in June, with
  Princess Diana's former butler Paul Burrell.
  The show challenges celebrities to take part...

• It's a knockout
  23

  Washington colleagues took part in
  charity Children Today's It's a Knock
  Out competition at Exhibition Park,
  Newcastle in July. The competition
  Involved teams from the Galleries Mail
  Shopping Centre and the Sainsbury's
  team...

• All good things come in small packages
  24

  The new Mini Pringles bur
  variant is not just in a mini ligh
  pacit, it is a new mini sized 1
  Pringle in a mini-pacl<. Mini EXF
  Pringles will provide the ideal sim
  snacking opportunity or ent
  treat for people on the...

• Winter just got warmer
  24

  Add some warmth into your
  winter get-togethers, with the
  launch of new Pimm's Winter.
  This addition to the popular
  Pimm's family is made of a
  brandy base and boasts a
  distinctive taste lifted by the zest
  of orange and a...